Key Takeaways
- Events are still one of the highest-ROI B2B channels: 77% of marketers say events are their most effective marketing channel, yet most teams underinvest in sales development around those events.
- Optimize for attendance, not just registrations: treat every target account like an outbound campaign with multi-touch email, phone, and social outreach to secure actual show-ups and meetings.
- On average, 57% of webinar registrations convert to attendees and many industries see 40-50% show-up rates-if you're far below that, you have a promotion and reminder problem, not a market problem.
- Pre-event email and personalization are non-negotiable: 94% of event teams say pre-event email is their most important content, and 72% of attendees prefer personalized invitations-build proper sequences, not one-off blasts.
- The real ROI is captured after the event: up to 70% of trade show leads are never followed up, while vendors that respond to leads first win 35-50% of deals-tight follow-up SLAs and SDR ownership are mandatory.
- Sales and marketing must co-own event attendance: define shared KPIs (meetings booked, opps created, pipeline), give SDRs dedicated time to work event lists, and align messaging and offers.
- If you don't have capacity in-house, outsource the motion: specialized SDR partners like SalesHive can handle pre-event invites, on-site meeting setting, and post-event follow-up so your team focuses on closing.
B2B event marketing is back in full force, but registrations alone don’t move pipeline-attendance does. With 77% of marketers saying events are their most effective channel, and webinar reg-to-attendee conversion averaging 57%, the gap between interest and actual show-ups is now the battleground. This guide shows B2B sales leaders exactly how to use SDRs, outbound email, and cold calling to drive event attendance and turn that interest into meetings and revenue.
Introduction
Events are back in a big way.
Budgets are up, calendars are packed, and everyone from SaaS startups to industrial manufacturers is spinning up conferences, roadshows, field dinners, and webinars. And for good reason: 77% of marketers now say events are the most effective marketing channel for their organization, ahead of email, social, and content.
But here’s the uncomfortable truth: registrations don’t close deals. Attendance and meetings do.
Most B2B teams still treat event marketing like a marketing-only activity: buy a booth, send a few emails, hope people show, then dump a big CSV into the CRM afterward. Meanwhile, the top performers run events like outbound campaigns-with SDRs, sequences, and SLAs-so they can reliably turn events into pipeline.
In this guide, we’ll break down exactly how to do that:
- Why events are such a powerful sales development channel in 2025
- What attendance and show-up metrics you should actually care about
- How to build a pre-event outbound engine that fills seats (and calendars)
- Tactics to boost show-up rates for both in-person and virtual events
- How to nail post-event follow-up so you don’t waste your attendance investment
All from a B2B sales development perspective-cold calls, emails, SDRs, and real pipeline, not just brand buzz.
The New Role of B2B Events in Pipeline Generation
Events are now core demand, not just “brand plays”
Let’s start with where events sit in the modern B2B mix.
Recent research from the Content Marketing Institute shows B2B marketers rank in-person events (52%) and webinars (51%) as their most effective content distribution channels, ahead of email, blogs, and social. That lines up with broader event data: across the industry, 77% of marketers say events are the most effective marketing channel for their organization.
And it’s not just marketers saying this in a vacuum:
- B2B event organizers report that 82% of their in-person events are effective at achieving business objectives.
- Many teams are increasing event budgets and number of events year over year.
So the C-suite is doubling down on events. But event ROI is under the microscope: 95% of event teams say demonstrating ROI is a top priority.
That’s where sales development comes in.
Why attendance is a sales development problem
If events are your most effective channel but you’re not treating attendance like a sales metric, you’re leaving money on the table.
Events are uniquely powerful because they compress multiple high-intent interactions into a short window:
- Prospects carve out time specifically to learn, network, and evaluate vendors.
- Your reps get face time (or “screen time” for webinars) with multiple stakeholders at once.
- Buyers expect to be approached-so outreach feels relevant instead of interruptive.
But you only get those benefits if the right people actually show up.
That’s why attendance should be co-owned by marketing and sales development. Marketing owns messaging, creative, and registration ops. SDRs own getting specific ICP contacts to register, attend, and meet with your team.
Think of events as high-intent lists with deadlines. If SDRs know there’s a fixed date, they have a natural reason to reach out, a clear CTA, and a ton of air cover from marketing.
Redefining Event Success: From Registrations to Revenue
Most teams obsess over top-of-funnel event metrics:
- Registrations
- Cost per registration
- Booth traffic
- Scanned badges
Those numbers matter, but they’re not what your CRO cares about.
The KPIs that actually matter for B2B events
For B2B sales teams, your core event KPIs should look more like this:
- Attendance rate
- Webinars: percentage of registrants who attend live or on-demand.
- In-person: percentage of registrants who actually show up.
- Meetings held
- Net new meetings with ICP accounts booked around the event (on-site or shortly after).
- Opportunities created
- New opportunities where the primary campaign source or a primary touch is the event.
- Pipeline and revenue influenced
- Pipeline and closed-won where the opportunity contact(s) attended or engaged with the event.
When you anchor your strategy to those metrics, your tactics change dramatically. You stop blasting generic invites and start asking:
- Which accounts do we absolutely want in the room?
- Who needs to own those invites and follow-up?
- How do we guarantee their calendar time, not just their email address?
Understanding realistic attendance benchmarks
To know if your attendance strategy is working, you need realistic benchmarks.
On the virtual side, ON24’s recent analysis of millions of B2B webinar interactions found that 57% of webinar registrations convert into attendees. Separate analyses peg average webinar attendance around 44% of registrants.
For in-person events, show-up rates depend heavily on distance, ticket price, and format, but 50-80% of registrants attending is common when travel is reasonable and promotion is solid.
If you’re well below those ranges, you don’t have a “people aren’t interested” problem. You almost certainly have:
- Weak pre-event messaging
- Misaligned audience targeting
- Inconsistent reminders
- No SDR ownership of key accounts
The good news: those are fixable with the right outbound motion.
Building an Attendance-First Event Strategy
Before you send a single invite, you need a strategy that treats attendance like a sales metric, not a vanity number.
Step 1: Start with the right event mix
Not all events are equal from a sales development standpoint. Broadly, you’ll see:
- Flagship conferences or trade shows, Big brand visibility, many conversations, higher cost. Great for net-new discovery if you follow up.
- Owned in-person events, Executive briefings, field dinners, roadshows. Smaller, higher-intent, better for targeted outreach.
- Webinars and virtual events, Scalable, great for content-led selling, perfect for blended inbound + outbound attendance.
Recent Forrester research on B2B event trends found the fastest-growing event type is small, hosted in-person events, with webinars a close second. That lines up with what we see on the sales side: smaller events and webinars give SDRs cleaner, more focused lists and clearer messaging.
Align event types with your go-to-market:
- Enterprise account-based? Prioritize executive dinners, small regional field events, and focused webinars.
- Mid-market volume? Blend trade shows with higher-frequency webinars and virtual workshops.
- Complex technical sales? Emphasize technical deep-dive webinars and hands-on workshops.
Step 2: Define your target accounts and personas
You can’t maximize attendance if you haven’t defined who should attend.
For each event, work with sales to build:
- Target account list, Accounts in relevant industries, segments, and regions.
- Persona map, Which titles and roles you want in the room (economic buyers, technical evaluators, champions).
- Tiering model, Tier 1 (must-attend), Tier 2 (nice-to-have), Tier 3 (open/general audience).
This tiering is what you’ll use to allocate SDR effort:
- Tier 1: High-touch, multi-channel outbound, strong push to pre-schedule meetings.
- Tier 2: Standard SDR sequences plus marketing nurtures.
- Tier 3: Largely handled by marketing email and paid.
Step 3: Build a compelling, sales-friendly event offer
“Join our webinar” or “Visit our booth” is not a value proposition.
Every event-virtual or in-person-should answer a simple buyer question: What will I get from spending time with you that I can’t get elsewhere?
For example:
- Benchmarking: “How your churn, CAC, and LTV compare to peers in your vertical.”
- Access: “Live Q&A with [role] from [well-known customer].”
- Speed: “Walk away with a prioritized action plan for the next 90 days.”
- Exclusivity: “Private roundtable with 10-12 executives in your role.”
When SDRs invite prospects, that’s the hook they should use, not just the session title. If the offer is strong, they’ll happily accept a calendar hold.
Pre-Event Outbound: Turning Target Accounts into Attendees
Here’s where a lot of teams get it wrong: they depend almost entirely on marketing email blasts to drive registrations.
But the data is clear. According to 2025 research, 94% of event teams say pre-event email marketing is their most important content, and 63% of marketers say email is their top driver of registrations. Add in sales development on top of that, and you have a real engine.
Let’s break the motion down.
Pre-event email sequences that actually get read
You don’t need 20 different templates; you need a tight sequence with clear stages:
- Save-the-date (6-8 weeks out)
- Short, low-friction: “We’re hosting an invite-only session on [problem] for [persona]. Want early details?”
- Goal: gauge interest and warm up the list.
- Primary invite (4-6 weeks out)
- Strong value prop, bullets on takeaways, speakers, and who it’s for.
- One primary CTA: register or book a slot.
- Reinforcement (2-3 weeks out)
- Share something new: agenda detail, customer speaker, limited spots.
- Surface social proof: logos, testimonials.
- Last-chance (3-5 days out)
- Emphasize scarcity and clarity: “Here’s exactly what you’ll walk away with.”
- Offer recording or slides for those who can’t attend.
Where personalization comes in:
- Different intros for different personas (CFO vs VP Sales vs Ops).
- Light reference to their company, recent news, or role-specific challenge.
- Tailored value bullets (“how to rebuild forecasting for usage-based pricing” vs a generic “we’ll talk about forecasting”).
Tools like SalesHive’s eMod AI personalization engine automate this kind of 1:1 tailoring at scale, rewriting templates based on public data so emails feel hand-written without burning SDR hours.
SDR-led invite campaigns
Marketing handles the broad list. SDRs should own the Tier 1/Tier 2 invites.
For those accounts, give SDRs:
- Clean, deduped contact lists with direct dials where possible.
- Persona-specific messaging snippets and talk tracks.
- A simple “event outcome” to sell (e.g., a 25-minute strategy session during the show).
Typical SDR cadence for Tier 1 accounts:
- Day 1: Personalized email + LinkedIn profile view or soft connect.
- Day 3: Call with a tight pitch: “We’re hosting a small session on [X]-are you open to joining?”
- Day 6: Follow-up email with 2-3 concrete takeaways and social proof.
- Day 10: Second call focused on value and logistics.
- Day 14+: Final reminder email or voicemail, depending on time left.
Key mindset: the SDR isn’t begging for attendance; they’re offering access to something valuable that’s time-bound. That changes the tone of the outreach.
Social and partner amplification
SDR and marketing email should do the heavy lifting, but you can add lift with:
- AE and exec social posts tagged to specific accounts.
- Customer co-promotion, have customer speakers or sponsors share invites with their networks.
- Sales Navigator lists, SDRs engage with posts from target prospects before and after invites to warm them up.
Treat these as supporting touches that make your invites more familiar when they land in the inbox.
Driving Show-Up Rates and Onsite Engagement
Getting the registration is step one. Getting them to actually attend-and engage-is step two.
Why show-up is a reminder and relevance problem
Two data points worth keeping in mind:
- Average webinar attendance is around 44% of registrants.
- In many industries, 40-50% registered-to-attendee is the norm.
So where does the drop-off come from?
- People register aspirationally, then get slammed.
- They forget, or the calendar hold gets lost.
- The content doesn’t feel urgent enough compared to their immediate fires.
You can’t fix their workload, but you can fix the other two.
Build a real reminder strategy, not a single “starting now” email
For webinars and virtual events, a robust reminder schedule might look like:
- Confirmation email with calendar file immediately after registration.
- One-week reminder highlighting key takeaways and any new details.
- Day-before reminder with logistics and a short “what you’ll learn” bullet list.
- Day-of reminders: one in the morning, another 15 minutes before go-time with a direct join link.
For top-tier accounts, have SDRs layer in:
- A quick call the day before: “Still planning to join? Anything you want us to cover?”
- A short personalized reminder email referencing their specific challenge.
Remember, 72% of attendees say personalized invitations make them more likely to register, and similar personalization logic applies to reminders.
For in-person events, reminders should focus on logistics and perceived friction:
- Clear directions, parking, and timing.
- Dress code and expectations (“casual roundtable; no slides, just peer discussion”).
- Weather or transit tips if relevant.
The more you de-risk the experience, the less likely people are to bail.
Use pre-scheduled meetings to lock in high-value attendance
One of the most reliable ways to ensure your best prospects show up is to anchor their attendance around pre-scheduled meetings.
Research from Grip shows that 88% of event organizers believe pre-scheduled meetings between buyers and suppliers help small and medium businesses grow, and many view these structured meetings as key value drivers.
For sales teams, the benefit is obvious:
- You get calendar holds on prospects’ schedules weeks ahead.
- You can plan staffing and coverage more effectively.
- The prospect has a specific reason to travel or log in.
Tactically:
- Include a “book a time at the event” CTA in SDR emails and on the landing page.
- Offer short, focused sessions (20-30 minutes) rather than vague “let’s chat at the booth.”
- Use scheduling links filtered to only offer slots during the event window.
Onsite (or live) engagement tactics SDRs can drive
For in-person events:
- Warm intros: SDRs greet pre-booked attendees at the booth or meeting space and hand them off to AEs.
- Live qualification: quick, structured questions to separate tourists from buyers.
- Micro-events: SDRs invite walk-ups and near-booth traffic to small demos or lightning talks.
For webinars and virtual events:
- SDRs monitor Q&A and chat to identify high-intent attendees.
- They tag questions in real time and queue follow-ups.
- For VIPs, they can be ready to call or email right after the session ends.
Either way, the goal is the same: turn passive attendance into active conversations.
Post-Event Follow-Up: Where Most Teams Lose the Deal
Here’s the brutal stat: industry surveys consistently show that around 70% of trade show leads are never followed up. At the same time, separate research suggests only about 18% of trade show leads are followed up quickly after the show.
Given how expensive event leads are, that’s insane.
Speed and structure are everything
Speed-to-lead studies (not just for events) show that 35-50% of sales go to the vendor that responds first, and leads contacted within minutes are dramatically more likely to qualify. The same logic applies to event attendees: when your session or booth is still top-of-mind, your outreach feels natural; wait weeks, and you’re just another random email.
To avoid the usual post-event black hole, decide before the event:
- How you’ll categorize leads (ICP attendee, non-ICP attendee, booth scan, no-show, partner, etc.).
- Who owns each category (SDR vs AE vs marketing nurture).
- What SLA you’ll enforce (e.g., hot ICP attendees contacted within 24 hours).
Segmented follow-up cadences
You don’t want a single, generic follow-up email for everyone. Build distinct tracks:
- High-intent ICP attendees who met you in person or engaged heavily
- Goal: convert to opportunity quickly.
- Cadence: multi-touch SDR outreach starting within 24 hours; reference specifics from the conversation or session.
- ICP registrants who no-showed
- Goal: reschedule the interaction.
- Cadence: acknowledge they missed it, share recording or recap, offer a 1:1 walkthrough.
- Non-ICP or low-intent attendees
- Goal: nurture and filter.
- Cadence: lighter marketing nurture, occasional check-ins.
- Partners and ecosystem contacts
- Goal: build co-marketing or referral relationships.
- Cadence: partner-focused follow-up, not standard sales pitches.
For the highest-value segment, treat them like near-inbound leads: fast outreach, multi-threading, and clear next steps.
Align event data with your CRM and sequences
All of this falls apart if event data doesn’t flow cleanly into your systems.
Make sure you can:
- Tag contacts and accounts with the event as a campaign or activity.
- Push segments (attendees, no-shows, booth scans) directly into your sales engagement platform.
- Report on pipeline and revenue influenced by each event.
This is where a lot of teams trip: CSV imports, manual de-duplication, and inconsistent fields mean reps are working stale or messy lists. Invest the time to clean and map event data so SDRs can hit the ground running on day one post-event.
How This Applies to Your Sales Team
If you’re a sales leader or SDR manager, it’s easy to think “events are marketing’s problem.” In 2025, that mindset will cost you pipeline.
Here’s how to plug events into your sales development motion.
1. Make attendance a shared KPI
Add event KPIs to your sales development scorecard:
- Number of Tier 1 accounts with at least one attendee.
- Number of meetings pre-booked and held around the event.
- Number of opps created and pipeline value sourced from event leads.
Give SDRs credit for event-sourced meetings and opportunities, not just generic outbound. When they see events as a lever to hit quota, they’ll lean in.
2. Create reusable event playbooks
You don’t want to reinvent the wheel for every conference or webinar.
Build a standard playbook that includes:
- Templates for save-the-date, invite, reinforcement, and reminder emails.
- SDR call scripts tailored to each event format.
- Cadence structures and recommended touch counts by tier.
- SLA and routing rules for post-event follow-up.
Then, for each individual event, you only tweak:
- The value prop and agenda details.
- The target account list and tiering.
- The specific CTAs and offers.
3. Staff events with sales in mind, not just booth coverage
For in-person events, booth duty isn’t enough. Think in terms of meeting duty.
- Assign SDRs to work pre-scheduled meetings and live qualification.
- Free up AEs to handle deeper conversations instead of scanning badges all day.
- Use a simple handoff protocol: SDR warms the conversation, then introduces the AE when appropriate.
For webinars, make sure someone is:
- Monitoring chat and Q&A for buying signals.
- Flagging high-intent attendees in real time.
- Kicking off follow-up sequences as soon as the session ends.
4. Decide what to own vs. outsource
If you have a mature SDR org and dedicated RevOps support, you can likely run a lot of this motion in-house. But many teams are already maxed out just covering day-to-day pipeline.
In those cases, consider:
- Outsourcing event-specific SDR work (pre-event invites, on-site meeting setting, post-event follow-up) to a specialist.
- Retaining ownership of strategy, messaging, and high-touch relationships, while offloading the volume and process work.
Agencies like SalesHive are built specifically for this kind of thing-plugging into your CRM, building event lists, running outbound at scale, and feeding your reps with a steady stream of meetings around key events.
Conclusion + Next Steps
B2B event marketing in 2025 isn’t about throwing a big party and hoping pipeline appears. It’s about treating attendance like a sales development objective, and events themselves like high-intent campaigns with deadlines.
The data backs it up:
- Events are the top-performing channel for many B2B teams.
- Webinars and in-person events deliver strong returns when attendance is solid.
- Pre-event email and personalization are proven drivers of registrations and show-ups.
- Most companies still squander leads through slow or nonexistent follow-up.
If you want to win, you don’t need magic. You need discipline:
- Set real attendance and meeting KPIs for every event.
- Build target account lists and tiering for your highest-value events.
- Run multi-touch pre-event sequences with SDR ownership for key accounts.
- Use reminders and pre-scheduled meetings to protect show-up rates.
- Execute fast, segmented post-event follow-up with clear SLAs.
Do that consistently and events become not just “marketing moments,” but one of your most reliable pipeline engines.
If your team doesn’t have the bandwidth to stand all of this up internally, that’s exactly the problem SalesHive was built to solve-bringing together experienced SDRs, AI-powered email personalization, and proven event playbooks to turn registrations into real conversations and revenue.
Either way, the opportunity is sitting there on your calendar. The only question is whether the right prospects will actually show up-and what you’ll do with them when they do.
📊 Key Statistics
Expert Insights
Treat Every Event Like an Outbound Campaign, Not a Calendar Item
Don't let events sit on the calendar hoping marketing emails fill the room. Build an account-based outbound plan: define a target account list, assign SDRs, and run sequences with calls, emails, and LinkedIn touches dedicated to securing RSVPs and pre-booking meetings.
Optimize for Meetings, Not Badge Scans
Raw attendance feels good, but sales pipeline comes from qualified conversations. For key accounts, drive to scheduled meetings or VIP sessions at the event, not just general admission. Measure success by meetings held, opportunities created, and influenced revenue-not bodies in seats.
Use Personalization Where It Matters Most: Invites and Reminders
Generic blasts are why event no-shows are so high. Have SDRs and tools like AI-powered personalization engines tailor invite and reminder copy by role, industry, and trigger events. Even a short personalized opener can materially lift open and reply rates for high-value accounts.
Lock in Post-Event Follow-Up Before the Event Starts
Most teams scramble after the event and leads go cold. Before you ever launch registration, define follow-up cadences, owner (SDR vs AE), and SLAs by lead type (attendee, no-show, booth scan, VIP). Build sequences ahead of time so follow-up starts within 24 hours.
Segment Events by Intent and Design Outreach Accordingly
A high-level conference talk, a small executive dinner, and a product deep-dive webinar all attract different intent levels. Tailor your messaging, qualification, and follow-up expectations to each format instead of forcing one generic event playbook across the board.
Common Mistakes to Avoid
Optimizing for registrations instead of attendance and meetings
Teams celebrate big registration numbers, then quietly accept 30-40% show-up rates and almost no meetings pre-booked with target accounts, which kills ROI.
Instead: Set KPIs around attendance rate and meetings held by ICP account. Give SDRs explicit goals for confirmed attendees and in-event meetings, and design all promotion around those metrics.
Relying only on marketing emails and ignoring outbound SDR outreach
Marketing emails alone usually reach broad lists with low personalization, so your highest-value prospects feel like just another address on a blast.
Instead: Have SDRs run parallel sequences to your top-tier accounts using calls, personalized emails, and LinkedIn outreach to secure RSVPs and pre-schedule conversations around the event.
Starting promotion too late and compressing touch patterns
If you start outreach two weeks before a major event, calendars are already full and you won't have time for the 5-8 touches typically required to drive action.
Instead: Build a 6-8 week event promotion runway with clear phases: save-the-date, main invite, reinforcement, and last-chance waves, each with multi-channel SDR and marketing activity.
Not having a structured, fast post-event follow-up process
When lead routing, lists, and messaging aren't ready, reps wait weeks to reach out-by then, interest and recall have cratered, and the money you spent on attendance is wasted.
Instead: Define lead categories, routing rules, and sequences before the event. Enforce SLAs (e.g., contact all hot attendees within 24 hours) and give SDRs dedicated time blocks to work event leads.
Treating all attendees the same regardless of fit or engagement
Your reps drown in low-quality follow-up, while your actual ICPs get the same generic emails as everyone else, diluting both conversion rate and rep morale.
Instead: Segment attendees by ICP fit, engagement (sessions attended, content consumed), and buying stage. Route tier-one accounts to high-touch SDR and AE outreach and nurture the rest with lighter cadences or marketing automation.
Action Items
Define clear event KPIs tied to sales outcomes, not just marketing metrics
Agree on targets for attendance rate, number of meetings held, opportunities created, and pipeline generated for each event. Publish these KPIs internally so SDRs and AEs know what success looks like.
Build a target account list and tiering model for each major event
Work with sales to identify ICP accounts and contacts in the event's region or vertical, then segment into tiers (A/B/C) to determine outreach intensity, meeting goals, and offer type (VIP dinner, 1:1 consult, general admission).
Stand up a pre-event outbound sequence playbook
Create standard multi-step email and call cadences for invites, reminders, and last-chance nudges, then let SDRs lightly customize for tier-one accounts. Ensure messaging clearly articulates the value of attending for each persona.
Introduce pre-scheduled meetings as a core event offer
Instead of waiting for walk-ups, have SDRs invite prospects to book specific times with your team around the event, using calendar links or event meeting tools so you land in their calendar before they travel.
Pre-build post-event follow-up cadences for each lead type
Create separate sequences for attendees who met you, attendees who registered but no-showed, booth scans, and high-intent demo participants. Load these into your sales engagement tool so you can launch them within 24 hours of the event.
Run a retro after each flagship event to refine attendance strategy
Within one week, review attendance, show-up rates, meetings held, and pipeline created versus targets. Analyze which channels and messages drove the most attendance and meetings, and codify those insights into the playbook for the next event.
Partner with SalesHive
For B2B event marketing, SalesHive can own the heavy lifting around pre-event promotion, on-site meeting setting, and post-event follow-up. Our teams build precise target lists around your event location and ICP, then use AI-powered email personalization (via our eMod platform) and high-velocity cold calling to invite the right prospects, secure RSVPs, and pre‑book meetings for your reps. During and after the event, our SDRs work your booth scans, attendee lists, and no-shows with proven cadences so hot conversations turn into pipeline instead of slipping through the cracks.
Because there are no annual contracts and onboarding is designed to be low-risk, you can spin SalesHive up around your key events, test performance quickly, and scale the partnership if you see the lift in attendance, meetings, and pipeline. Your marketing team focuses on great events; SalesHive makes sure the right buyers actually show up and take the next step.
❓ Frequently Asked Questions
How far in advance should we start promoting a B2B event to drive strong attendance?
For mid- to high-value B2B events, you want at least 6-8 weeks of runway. That gives you enough time for multiple invite waves and SDR touches, plus room for busy executives to move calendars. Use the first 2-3 weeks for save-the-date and awareness, the middle phase for strong value-led invites, and the final 2-3 weeks for reminders and last-chance nudges. Smaller, local field events can sometimes compress to 3-4 weeks, but enterprise events should never be rushed.
What's a good attendance rate for B2B webinars and in-person events?
Benchmarks vary, but recent ON24 data shows about 57% of B2B webinar registrations turn into attendees, and many independent studies peg average webinar attendance around 40-50% of registrants. For in-person conferences, it's common to see 50-80% of registrants show, depending on travel requirements and ticket price. If your webinars regularly see <30% show-up, or your in-person show-up is below 50%, it's a sign you need stronger reminder sequences, clearer value props, or better list quality.
How many touchpoints should SDRs make to drive event attendance?
Plan for at least 5-8 touchpoints per high-value prospect across email, phone, and LinkedIn before you give up. Buyers are busy, and a single invite email gets buried quickly. Use a mix of channels-email for the core invite and reminders, phone to secure commitments and clarify value, and LinkedIn for softer social touches. For your highest-tier accounts, it's normal to invest even more touches if the event is strategic.
Should our SDRs focus on inviting prospects to the event or on scheduling meetings around it?
Do both, but bias toward meetings for your ICP accounts. A generic attendee might wander by your booth, but a pre-scheduled meeting guarantees focused time with a qualified contact. Have SDRs push for a specific meeting slot tied to a compelling offer (assessment, benchmark review, roadmap preview) while still giving the prospect general event details. For lower-tier accounts, driving simple registration is fine; for tier-one, meetings are the main KPI.
How do we measure ROI from B2B events beyond lead volume?
Treat events like any other demand channel: track opportunities and revenue back to specific events. At a minimum, measure meetings booked, opportunities created, pipeline value, and closed-won revenue attributed to event-sourced or influenced leads. Factor in deal velocity and win rate differences for event-touch deals. With that data, you can compare cost per opportunity and cost per dollar of pipeline to channels like digital ads or outbound-only motions.
What's the biggest lever to improve show-up rates for our events?
The biggest lever is targeted, personalized pre-event communication-especially email-backed by SDR outreach. Research shows 94% of event teams view pre-event email as their most critical content, and 72% of attendees are more likely to register when the invite feels personalized. Combine that with a strong reminder strategy (calendar invites, multi-channel reminders, and a clear what-you'll-get section) and you'll see show-up rates move far more than with gimmicks like last-minute discounts or swag alone.
When does it make sense to outsource event outreach to an external SDR partner?
If your internal team is already at capacity with core pipeline coverage, or if events are a big bet for the year but you don't have specialized SDR processes for invites and follow-up, outsourcing is worth considering. A seasoned partner can handle list building around event locations, pre-event outbound, on-site meeting setting, and disciplined post-event follow-up. That lets your AEs focus on conversations and closing, while still ensuring your event budget translates into real pipeline.
How should we handle no-shows who registered but didn't attend?
No-shows are still high-intent leads-they raised their hand but life got in the way. Put them in a dedicated follow-up track acknowledging they missed the event and offering an alternative: recording, summary, 1:1 walkthrough, or future date. Have SDRs prioritize ICP no-shows almost as highly as attendees, because their interest level is often similar. Ignoring no-shows is leaving warm pipeline on the table.