Caller ID is a telephone service, which provides the calling party’s number to the called party. The service may also provide a name associated with the calling number. It is…

Call sentiment refers to the overall emotional tone of a customer service call. It can be used to measure customer satisfaction, as well as to identify areas where customers are…

Call recording is the process of recording phone calls made over a telephone line. This can be done either by using an automated system that is triggered by the phone…

The call-to-meeting rate is the number of people who accept an invitation to attend a meeting, divided by the total number of people who are invited. This metric is important…

Automated voicemail transcription is the process of converting spoken words in a voicemail recording into written text. This can be done using speech recognition technology, which converts the audio signal…

An auto dialer is a system that automatically calls telephone numbers from a list of telephone numbers. The system can be used for telemarketing, customer service, or other purposes. Some…