Aircall is a Franco-American software company that provides an entirely cloud-based business phone system and call center platform designed for modern sales, support, and operations teams. Launched in 2014, the product replaces traditional hardware-based phone systems with a software-first approach that runs on desktop, web, and mobile devices. Aircall focuses on ease of setup, intuitive user experience, and tight integration with the broader SaaS stack, making it particularly attractive for fast-growing B2B companies and distributed teams.
At its core, Aircall offers virtual business numbers in over 100 countries, advanced call routing and IVR via Smartflows, call queuing and queue callback, call recording and coaching, analytics, and collaboration features such as shared inboxes and warm transfers. It supports voice, SMS/MMS, and WhatsApp messaging within a single workspace, and connects to 200+ tools including Salesforce, HubSpot, Zendesk, Intercom, Shopify, and Slack. A public REST API and webhooks allow customers and partners to build custom workflows, data pipelines, and integrations.
In recent years, Aircall has invested heavily in AI, adding features like AI transcripts, AI Assist for conversation intelligence, and AI Voice Agent for autonomous virtual agents that handle inbound calls 24/7. These capabilities automatically summarize calls, detect key topics and sentiment, and can route, qualify, or resolve routine requests before handing off to human agents when needed. Combined with Analytics+ for advanced reporting and call monitoring, Aircall aims to give revenue and support leaders actionable insight into performance and customer experience.
Headquartered in New York with major offices in Paris, London, Berlin, Madrid, Sydney, San Francisco, Bellevue, and Mexico City, Aircall serves more than 22,000 businesses in over 110 countries. Backed by over $226 million in venture funding and recognized as a G2 leader in Contact Center Software, it positions itself as a best-of-breed, integration-first alternative to legacy telephony and heavyweight unified communications suites, especially for SMB and mid-market organizations that want powerful capabilities without complex infrastructure.