Best Customer Success Tools Tools (2025)

Catalyst is a customer success and customer growth platform that centralizes customer data, health, and workflows so CS and sales teams can reduce churn and grow recurring revenue.

ChurnZero is an AI-driven customer success platform that helps SaaS and subscription businesses reduce churn, drive product adoption, and grow recurring revenue by unifying customer data, automation, and digital engagement.

ClientSuccess is a customer success management platform that helps B2B subscription businesses onboard, retain, and grow customers by centralizing health, usage, renewal, and engagement data.

Custify is a customer success platform for B2B SaaS companies that centralizes customer data and automates workflows to reduce churn and drive expansion.

CustomerSuccessBox is an AI-powered, outcome-driven customer success platform that helps B2B SaaS companies reduce churn, drive product adoption, and grow recurring revenue.

Gainsight is an enterprise customer success and product experience platform that unifies post‑sales data, workflows, and AI to reduce churn, drive adoption, and grow net revenue retention. ([gainsight.com](https://www.gainsight.com/?utm_source=openai))

Planhat is a unified customer platform that centralizes customer data, workflows, and collaboration for sales, service, and success teams to manage the full customer lifecycle.

Totango is an enterprise customer success and customer growth platform that helps CS and revenue teams drive retention, expansion, and measurable customer outcomes at scale.

Vitally is a customer success platform that unifies customer data, workflows, and collaboration in a single workspace so B2B teams can drive retention and expansion at scale.([vitally.io](https://www.vitally.io/?utm_source=openai))