1840 and Company review
Revolutionizing the way we work! Hire global, remote talent & teams via outsourcing, freelance, and direct placement.
1840 & Company is a global business process outsourcing and staffing provider that helps businesses hire, manage, and pay vetted remote talent and teams in over 150 countries. They specialize in cost-effective SDR, sales, customer support, back-office, and specialized roles via flexible engagement models.
Independently researched by the SalesHive team. Ratings are from public review platforms; this page is not sponsored by or affiliated with 1840 and Company. Research last updated December 2025.
What is 1840 and Company?
1840 & Company is a global business process outsourcing (BPO) and remote staffing provider headquartered in Overland Park, Kansas. Founded in 2014, the company was built to help high-growth organizations hire, manage, and pay vetted talent across more than 150 countries while reducing traditional hiring costs by up to 70%. Through a mix of outsourcing, staff augmentation, and recruitment process outsourcing (RPO), 1840 & Company serves clients from pre-seed startups to post-IPO enterprises across SaaS, ecommerce, financial services, healthcare, real estate, and other industries.
At the core of 1840 & Company’s offering is its AI-powered Global Talent Cloud, which combines machine learning, driven sourcing, proprietary rating scores, and language and skills assessments with human recruiters. This blended model allows them to process tens of thousands of applications per month, then rapidly shortlist SDRs, sales managers, customer support agents, finance staff, and other specialists who match each client’s tech stack, KPIs, time zones, and cultural requirements. The company also provides global payroll, employer-of-record (EOR) services in 90+ countries, and compliance support so clients can scale internationally without building local entities or internal HR infrastructure.
Beyond core staffing, 1840 & Company has expanded into vertical and function-specific solutions. For sales organizations, they offer outsourced SDRs, BDRs, sales managers, sales operations analysts, and full sales teams that can be client-managed or fully managed by 1840. For customer experience leaders, they run omnichannel contact center and ecommerce support operations, including 24/7 phone, chat, email, and back-office support. Additional practices cover marketing and lead generation, data cleansing and enrichment, finance and accounting, and sector-focused offerings such as real estate and healthcare staffing. Case studies highlight results like building a global data team in 14 days that saved a client $232K annually, boosting CSAT by 46.5% for a large ecommerce retailer, and cutting support costs by 70% for a healthcare firm.
In the SDR and lead generation space, 1840 & Company is positioned as a flexible alternative to traditional sales agencies and in-house hiring. Clients can choose between fully managed SDR teams, staff augmentation (dedicated remote SDRs working under the client’s direction), or direct placement for permanent hires. The company differentiates itself through its global reach, the ability to align talent with tools like Salesforce, HubSpot, and leading outreach platforms, and its focus on data-driven performance management and QA. Partnerships with platforms such as Deel and ArenaCX, a VPN product for remote talent, and a companion venture arm (1840 Ventures) further reinforce 1840 & Company’s role as a broader workforce and growth partner rather than a single-point vendor.
1840 and Company key features
Teams typically use it for outbound SDR and BDR lead generation, inbound lead qualification and appointment setting, scaling customer support and contact center operations, and more.
- Global SDR & sales talent sourcing. hire SDRs, BDRs, appointment setters, sales managers, and sales ops analysts in 150+ countries aligned to your target markets and time zones.
- AI-powered Global Talent Cloud. uses AI, proprietary resume rating, attribute matching, and language assessments to quickly shortlist qualified candidates for sales and lead gen roles.
- Flexible engagement models. choose client-managed staff augmentation, fully managed BPO teams, or RPO/direct placement for permanent hires to match your internal capacity.
- End-to-end recruitment & vetting. 1840 handles sourcing, screening, skills testing, interviews, background checks, and reference checks before candidates reach your team.
- Global payroll. EOR & compliance, employer-of-record and payroll services in 90+ countries, managing contracts, taxes, benefits, and labor law compliance for distributed SDR and support teams.
- Nearshore & offshore cost optimization. recruits in cost-effective regions such as the Philippines, India, Eastern Europe, Latin America, and Africa to reduce SDR and support costs by up to 70%.
- Fast time-to-hire. typical hiring cycles of about 2 weeks for SDRs, sales managers, and customer support reps, enabling rapid ramp of outbound or support capacity.
- Multichannel contact center outsourcing. 24/7 managed teams for phone, email, chat, and SMS that can support inbound lead qualification, renewals, and upsell/cross-sell motions.
- Data cleansing & enrichment services. back-office teams cleanse CRM and marketing data, enrich leads and accounts, and maintain data quality to improve targeting and conversion.
- Vertical-specific talent clouds. specialized pools for SaaS, ecommerce/retail, real estate, healthcare, and financial services, including SDRs and support agents familiar with those environments.
- Tool- and platform-aligned hiring. matches SDRs, sales leaders, and CS agents with experience in your tech stack (Salesforce, HubSpot, Outreach, Zendesk, etc.) to minimize ramp time.
- Risk-free placements & replacements. no upfront fees in many models and free replacement policies when a hire is not the right fit, reducing risk on new SDR or CX engagements.
- VPN, BYOD and security add-ons, optional secure VPN and device-management add-ons for remote talent to protect customer data and support compliance requirements.
- Scalable team builds. ability to stand up teams from 1 to 500+ FTEs across sales, CX, back office, and analytics, with seasonal or project-based scaling up and down.
- CX insights & QA analytics. data-driven QA, NPS/CSAT analysis, and root-cause programs that help improve conversion, reduce contact volume, and optimize scripts and playbooks.
What reviewers love, and what to watch
A balanced view of 1840 and Company, drawn from public reviews and product research.
Pros
- Strong client satisfaction on B2B review sites (e.g., ~4.8/5 rating on Clutch) with praise for quality of candidates and outcomes.
- Timely project management and fast time-to-hire, frequently delivering qualified SDRs and support agents in about two weeks.
- Highly responsive and communicative account teams that adapt to changing requirements and maintain frequent touchpoints.
- Ability to source specialized, offshore and nearshore talent that integrates well with client workflows and tech stacks while significantly reducing costs.
- Flexible engagement models (staff augmentation, fully managed BPO, RPO) that let clients choose their level of control and internal involvement.
Cons
- Limited public pricing transparency; most engagements require a sales conversation and custom quote to understand total cost.
- Some negative candidate and freelancer feedback about inconsistent communication, interview no-shows, or extended hiring processes.
- A few worker reviews cite management and payroll issues (e.g., delayed payments or unclear points of contact) in certain regions, suggesting operational variability by project.
1840 and Company pricing
Published pricing at the time of research. Always confirm current rates with the vendor.
- Full-time remote SDRs, BDRs, lead generators, and support agents you manage directly
- 1840 & Company handles sourcing, vetting, contracts, payroll, and compliance
- Best suited for companies that want day-to-day control of individual contributors
- End-to-end managed sales, lead gen, and CX teams with 1840 handling leadership, QA, scheduling, and KPIs
- Omnichannel contact center operations, outbound sales programs, and analytics
- Ideal for organizations seeking turnkey operations with minimal internal management
- Project-based or ongoing RPO to recruit SDRs, sales managers, and other roles for direct hire
- Dedicated recruiters, AI-supported sourcing, and shortlists of vetted candidates
- Best for companies building or expanding in-house teams rather than long-term outsourcing
Setup: Varies by service; EOR/global payroll may require refundable deposits, while most staffing/BPO engagements have no upfront setup fee Not applicable; services are delivered on a paid, contract basis with no free usage tier.
Who 1840 and Company is for
A strong fit for
Venture-backed startups, scale-ups, and mid-market companies that need to ramp SDR, sales, and customer support capacity quickly across multiple countries without building internal infrastructure, and who value flexible engagement models and cost-efficient offshore/nearshore talent.
Probably not for
Very small businesses and solo entrepreneurs with limited budgets or one-off hiring needs, organizations looking for a self-serve freelancer marketplace, or companies that rely on commission-only sales roles or ultra-short-term projects.
How 1840 and Company compares
Compared to specialized SDR agencies like Martal Group, CIENCE, Belkins, or The Pipeline Group, 1840 & Company positions itself as a broader BPO and workforce partner rather than a pure-play lead generation shop. Its strength lies in being able to stand up not only SDR pods but also customer support, back-office, finance, and technical teams, all supported by the same AI-powered talent cloud and global payroll/compliance infrastructure. For companies that want to outsource multiple functions through a single vendor while maintaining control over where roles are located and how they are managed, this breadth is a key advantage.
On the other hand, niche SDR agencies often bring highly productized playbooks, tightly defined ICP research processes, and sometimes proprietary outbound tooling optimized specifically for outbound pipeline generation. 1840 & Company is more services- and staffing-centric: it focuses on delivering vetted people who plug into your existing go-to-market stack rather than selling a pre-packaged outbound system. Organizations that have mature sales operations, a clear outbound strategy, and defined tools but need scalable global talent will likely benefit most from 1840’s model, whereas teams looking for a turnkey, strategy-plus-execution SDR program may also evaluate specialized SDR agencies alongside 1840 & Company.
Frequently asked about 1840 and Company
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