Aircall

Daniel 🏅

3 months ago

I almost signed up for Aircall’s 1 year plan, but after reading reviews, I’m glad I didn’t. Their charges are unreasonable, and canceling is a nightmare. Be cautious because this company traps you and makes it costly to get out. Avoid like a plague

dylan cecere 🏅

3 months ago

Absolute worst customer service with a super annoying AI operator that asks tons of pointless questions and then just hangs up on. You would not recommend anybody calling their call for their service.

Firefly HR 🏅

3 months ago

We’ve had a deeply disappointing experience with Aircall. Despite multiple written requests since early July to reduce users and cancel our account, Aircall continued to charge us — claiming we were locked into a contract renewal we never knowingly agreed to. Their only justification was a single automated email and a note buried in the dashboard, which does not meet any reasonable standard of informed consent. We’ve now submitted two complaints to the ACCC and are disputing charges through our bank. The lack of transparency, refusal to process cancellation, and continued billing despite clear objections are not just poor customer service — they’re ethically questionable business practices. I strongly urge other Australian businesses to be cautious before signing up. Once you’re in, it appears near impossible to leave without being charged for another full year.

Harry Solomon 🏅

3 months ago

Absolutely atrocious product and customer service. Finally had a conversation with customer support Amrinder was not prepared, had not done any research and ultimately wasted our time. As a consultant who has worked with multiple providers, I can safely say...AirCall is not the solution you want

Matthijs Strik 🏅

4 months ago

Just spoke to Taylor Thomas from customer support. Not sure why the google rating for Aircall is so low. Customer support is great! Couldn't get in my account anymore as i deleted it in 2023, needed 2 invoices, she got them to me in 5 minuets. All the other companies it's so difficult to get old invoices.

info zencoresolutions 🏅

4 months ago

They charged us and they terminated our account without any reasons given. When we started they were so polite at that time but after terminating they blocked our numbers and charged a invoice without our permission and Upon contacting them to reactivate they're not even listening to us. I hope we can get a response from them.

Enola Henry 🏅

4 months ago

I am unable to contact support through portal. I paid all the invoices But my account isn't working. I am not receiving any response from you guys. Please respond to me asap.

Max Attila King 🏅

Edited 4 months ago

I ordered a service for a monthly fee of $350, they charged us $3800, then another $1600, 20 days after I requested to cancel our account. Blatant scammers, taking legal action. Edit: looks like they replied, another lie, as I never shared my account in the review. Legal action is in progress, avoid them at all costs.

Liana 🏅

5 months ago

Sales was helpful before signing the contract, they deduct from our debit card then deactivated account without reasons. All effort to contact them was not futile. Customer service will never reply emails.

András Vargyas 🏅

5 months ago

They practically steal your money – beware! I cancelled my Aircall subscription thinking that would be the end of it. But no – they still charged me for an entire extra month after cancellation. Apparently, you can’t just cancel and walk away like with most normal services, where your subscription simply runs until the paid period ends. No – with Aircall, you get charged again, even if you’re no longer using the service. This is the first time I’ve encountered a system where canceling still means being forced to pay. And of course, there’s no straightforward way to dispute it or get a refund. It feels like a trap – they count on people missing this tiny detail in the fine print just to squeeze out another month’s fee. Extremely disappointed. I’ll make sure to avoid Aircall in the future and warn others too.

Shane Criss 🏅

5 months ago

I should have done more digging into this company. Their product is a half baked solutions leaving alot to be desired. Adjustments cannot be made to your account on line and if the reps make an adjustment they will automatically switch your account to annual. Very shady tactic in my opinion. Read any adjustments very closely. I get why they due this after reading their reviews. They must have a massive cancellation rate.

Olivier Jean 🏅

6 months ago

Numbers keeps getting flagged as spam. I unsubscribed 10 days before my renewal to avoid paying for an extra month (120$) for 3 licenses + numbers. They still charged me because apparently it's written in their terms it takes 30 days to deactivate your account. The support guy threw this terms and conditions without being open to refund the charge. I'll contact visa to flag a fraud. They are thieves and their product works so badly. FInd another solution. They are not worth it.

Jessica Winiarski 🏅

6 months ago

their new “workspace” app is not user friendly, the old app was so simple and apparently they are getting rid of their old version. The new version is unorganized, not user friendly and difficult to use in our office, the instructions are unclear. Calls get lost and mismanaged. We end up calling the same missed call back multiple times. It’s awful in my opinion. Wish they would offer the old version and the new version for people who like using the new version. Definitely would like to move away from Aircall now & I really liked it before!

Bridger Adams 🏅

6 months ago

I am not one to leave reviews but I hope this will spark some change within Aircall. It is an absolute nightmare of an application to use. We have been using it at my job since Nov. 2024 and not a day has gone by without an issue. They made an updated version and most days we are forced to keep both their previous application open along with the new one just to get some consistency in texting and calling. Please find another solution and save yourself the swear words. No idea how anyone besides current employees would leave a 5-star review. A 3 would be the max on the good days.

Mark Smith 🏅

6 months ago

I'm not really sure what else to do here, ill keep reaching out to them and if nothing changes this week we might have to think about going back to kixie for the time being, im not even sure if that will be possible with the numbers or not, this has just been a disaster for us, their sales team really screwed us.

Panther Trucking LLC 🏅

7 months ago

They are just scammers. Deactivated our account with no reason and never replied back to calls or emails. SCAMMERS. Be careful

Lydia Monger 🏅

7 months ago

We use Aircall for our business and it has been awesome up until the last couple updates. The constant changing of the layout is very frustrating. The most recent update has made it impossible to listen to old calls from the mobile app. Luckily my desktop version hasn’t updated so if I need to listen to an old call I can open my computer, but that is impossible for my field workers. Several of us have reached out to support with no response on this. Why the hell are y’all changing what was already working??? We want to go back!!

John Hartin 🏅

7 months ago

I don't normally write reviews because I know how damaging it could be. However, I write only to caution you. I have on multiple occasions asked to cancel my request only weeks after my first year with Aircall. I have sense switched providers because of a lack of communication and follow up with this company. After just weeks of my first year we told them to stop payments and they agreed to stop and port over my last number from them. We waited weeks to port over our number and have heard nothing in return. Only for them to deny our request to cancel this contract. Now we are stuck paying $4,200 of a service we haven't used and no not intend to use. Please read the fine print and ask them about this clause in their business. Another comment has already been made below of "they sell hard" but rarely do we hear from them. To not allow us to cancel our contract has been damaging to our cash flow as a company. I would just caution you, continue to see the 1star reviews and make an informed decision.

J H 🏅

7 months ago

Great product but if you want anything after you sign up expect radio silence.... Aggressively sell you the product then the moment you have paid they disappear.

Steve Aylward 🏅

7 months ago

They share your data and conversations with third-parties without your consent. Very unprofessional and rude.