CloudTalk

Reach more people in more places with human or AI agents

Dialers & VOIP
★★★★☆ 4.4
2016 Founded
51-200 Employees
4,000+ Customers
Toronto, Ontario, Canada Headquarters
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Quick Facts

✓ Free Trial
Website
cloudtalk.io →
Starting Price
25
Pricing Model
per-user
Free Trial
14 days
Company Type
private
Social
LinkedIn Twitter/X

About CloudTalk

CloudTalk is a cloud-based business phone system and contact center platform built for modern sales, support, and operations teams. Delivered fully via the cloud, it provides virtual numbers in 160+ countries, advanced call routing, analytics, and AI capabilities so teams can talk to more customers with higher quality and less manual work. Its apps for web, desktop and mobile, plus a Chrome extension, allow distributed teams to work from anywhere while keeping all call activity synced into their CRM or helpdesk.

Founded in 2016 by Martin Malych and Viktor Vanek, CloudTalk began as a simple click-to-call widget and evolved into a full-featured call center suite with its own telephony infrastructure rather than relying solely on CPaaS providers. The company now serves over 4,000 businesses in 100+ countries and has powered more than 400 million customer conversations, supported by global offices in Toronto, New York, Bratislava, Prague, Barcelona and other hubs.

CloudTalk’s product strategy focuses heavily on AI. In addition to its core VoIP phone system, CloudTalk offers an AI Sales Dialer (with preview, power, and parallel modes), AI Conversation Intelligence for transcription and analytics, and AI Voice Agents that can autonomously make and receive calls in 60+ languages. These capabilities are layered on top of a traditional contact center toolkit that includes IVR, call flow designer, smart routing, call queues, SMS and WhatsApp messaging, and 100+ native integrations with CRMs, helpdesks, and ATS platforms.

The company has raised $36.7M in venture funding, including a $6M Series A and a $28M Series B led by henQ, Point Nine Capital, KPN Ventures, Lead Ventures and others, to expand its AI R&D and global go-to-market efforts. CloudTalk positions itself between lightweight SMB phone tools and heavy enterprise suites, targeting small and midsize businesses (and selected larger teams) that want enterprise-grade call quality, analytics, and AI without the complexity and cost of legacy on-premise systems.

Key Features

Cloud-based business phone system - Inbound and outbound VoIP calling with virtual numbers in 160+ countries and 99.999% uptime.

Call Flow Designer - Visual drag-and-drop builder to design complex call flows, IVR menus, and conditional routing without code.

Multi-level IVR & smart routing - Time-based, skill-based and condition-based routing, ring groups, and call queues to ensure every call reaches the right agent.

AI Sales Dialer - Preview, power, and parallel dialing modes with AI voicemail detection so reps can skip machines and speak to more live prospects.

Click-to-Call - Converts phone numbers in CRMs and browsers into one-click calls via the CloudTalk app or Chrome extension.

Call recording & quality monitoring - Automatic call recording with secure storage for QA, compliance, and training plus tools to monitor call quality.

Real-time monitoring & coaching - Supervisors can listen, whisper or barge into live calls and track performance via real-time dashboards.

AI Conversation Intelligence - Automatic transcription, summaries, smart tagging, sentiment analysis, topic extraction, and talk/listen ratio for every call.

24/7 AI Voice Agents - Human-like voice bots that autonomously handle inbound and outbound calls, FAQs, qualification, and follow-ups in 60+ languages.

SMS & WhatsApp messaging - Send and receive international SMS and WhatsApp messages alongside calls for omnichannel outreach and follow-up.

Workflow automation - No-code workflow builder plus integrations to trigger CRM updates, tasks, notifications and other actions from call events.

Global number management - Local, mobile, toll-free and short-code numbers with number porting, spam remediation, and branded caller ID.

Analytics & reporting - Detailed reports on volumes, wait times, handle times, outcomes, agent performance, sentiment, topics and more.

Cross-platform apps - Native desktop apps (Windows, macOS, Linux), iOS and Android mobile apps, and browser-based softphone and Chrome extension.

Pros & Cons

👍 Pros

  • Intuitive, user-friendly interface that new agents can learn quickly, with straightforward setup and configuration.
  • Strong CRM and helpdesk integrations (e.g., HubSpot, Salesforce, Zendesk) that automatically log calls, notes and outcomes, reducing manual admin work.
  • Generally reliable call quality with good audio clarity and stable connections for most regions when paired with solid internet connectivity.
  • Powerful outbound tools such as power and parallel dialers, voicemail detection and voicemail drop that significantly increase live conversations per rep.
  • Robust analytics and AI Conversation Intelligence for transcripts, summaries, sentiment analysis and coaching insights, plus responsive support for most customers.

👎 Cons

  • Some reviewers report occasional call quality issues, dropped calls or unstable reception in certain regions or network conditions.
  • A subset of users mention frustrations around billing (e.g., confusion between monthly vs annual commitments) and slow or inflexible refund policies.
  • Porting numbers and configuring caller IDs can take longer than expected in some markets, and pricing can feel high for very small or low-volume teams.

User Reviews

G2
4.4
★★★★☆
Capterra
4.4
★★★★☆
TrustRadius
unknown
☆☆☆☆☆

Integrations

Salesforce HubSpot Pipedrive Zendesk Zendesk Sell Zoho CRM Microsoft Dynamics 365 Microsoft Teams Intercom Freshdesk Freshsales Front Kustomer Shopify BigCommerce Gorgias ActiveCampaign Zapier Make Gong Help Scout Greenhouse Kommo CRM

Best For

Company Size

smb mid-market enterprise

Industries

SaaS & Software Technology & IT Services Financial Services & Fintech E-commerce & Retail Professional Services Education & E-learning

Use Cases

Outbound sales prospecting and cold calling High-volume inbound customer support and ticket deflection Remote and distributed call centers using virtual phone systems AI voice agents for after-hours coverage, FAQs, and lead follow-up Conversation intelligence and coaching for sales and support teams Recruiting and applicant outreach via phone and SMS/WhatsApp

FAQ

What is CloudTalk?

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CloudTalk is an AI-powered cloud phone system and call center platform designed for sales, support, operations and recruiting teams. It provides virtual numbers in over 160 countries, inbound routing and IVR, outbound dialers, SMS and WhatsApp messaging, AI Conversation Intelligence, and AI Voice Agents, all delivered via web, desktop and mobile apps. CloudTalk connects natively to 100+ CRMs, helpdesks and other business tools so that every call, recording and insight is captured in your system of record.

How much does CloudTalk cost?

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CloudTalk pricing is per user, with publicly listed tiers. In North America, plans typically start around $25 per user per month for the Starter plan, with Essential at roughly $30 per user per month and Expert around $50 per user per month, plus a Lite tier in some regions starting at u20ac19 per user per month when billed annually. All plans include 24/7 support and some included calling minutes; higher tiers add more advanced routing, analytics, dialers and integrations. AI Conversation Intelligence and AI Voice Agents are sold as add-ons, and Enterprise/Custom pricing is available by contacting sales.

What are the main features of CloudTalk?

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Core CloudTalk features include a cloud-based business phone system with virtual numbers, multi-level IVR and smart call routing, call queues and ring groups, call recording, real-time monitoring and coaching, and rich analytics. On the outbound side, it offers an AI Sales Dialer with preview, power and parallel modes plus voicemail detection and voicemail drop. AI Conversation Intelligence provides automatic transcription, summaries, sentiment, topic extraction and talk/listen ratios. CloudTalk also supports SMS and WhatsApp messaging, workflow automation, 100+ native integrations and 24/7 AI Voice Agents that can autonomously handle routine calls.

Who are CloudTalk's main competitors?

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CloudTalk competes with a range of cloud phone and call center vendors. Its most common alternatives include Aircall, JustCall, RingCentral, Talkdesk and OpenPhone. Enterprise contact centers might also compare CloudTalk with platforms like Genesys Cloud CX or NICE, while smaller teams might look at simpler VoIP apps or CRM-embedded calling tools. CloudTalk differentiates itself with stronger AI features, global number coverage and a broad integration ecosystem.

Is CloudTalk good for small businesses?

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Yes. CloudTalk is well suited for small and growing businesses that need a professional phone system and basic call center capabilities without investing in on-premise hardware. Its Lite and Starter plans support teams starting from a single user, and the platform can be deployed in under an hour for simple setups. Small businesses benefit from built-in IVR, queues, call recording, integrations with tools like HubSpot or Pipedrive, and the ability to add AI-powered dialers and analytics as they scale. However, very small companies that only need a single local number and no integrations may find simpler, lower-cost VoIP offerings sufficient.

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