CloudTalk is a cloud-based business phone system and contact center platform built for modern sales, support, and operations teams. Delivered fully via the cloud, it provides virtual numbers in 160+ countries, advanced call routing, analytics, and AI capabilities so teams can talk to more customers with higher quality and less manual work. Its apps for web, desktop and mobile, plus a Chrome extension, allow distributed teams to work from anywhere while keeping all call activity synced into their CRM or helpdesk.
Founded in 2016 by Martin Malych and Viktor Vanek, CloudTalk began as a simple click-to-call widget and evolved into a full-featured call center suite with its own telephony infrastructure rather than relying solely on CPaaS providers. The company now serves over 4,000 businesses in 100+ countries and has powered more than 400 million customer conversations, supported by global offices in Toronto, New York, Bratislava, Prague, Barcelona and other hubs.
CloudTalk’s product strategy focuses heavily on AI. In addition to its core VoIP phone system, CloudTalk offers an AI Sales Dialer (with preview, power, and parallel modes), AI Conversation Intelligence for transcription and analytics, and AI Voice Agents that can autonomously make and receive calls in 60+ languages. These capabilities are layered on top of a traditional contact center toolkit that includes IVR, call flow designer, smart routing, call queues, SMS and WhatsApp messaging, and 100+ native integrations with CRMs, helpdesks, and ATS platforms.
The company has raised $36.7M in venture funding, including a $6M Series A and a $28M Series B led by henQ, Point Nine Capital, KPN Ventures, Lead Ventures and others, to expand its AI R&D and global go-to-market efforts. CloudTalk positions itself between lightweight SMB phone tools and heavy enterprise suites, targeting small and midsize businesses (and selected larger teams) that want enterprise-grade call quality, analytics, and AI without the complexity and cost of legacy on-premise systems.
