ConnectAndSell

Human + AI sales acceleration platform for more conversations, pipeline growth, and market dominance.

Dialers & VOIP
★★★★☆ 3.9
2006 Founded
201-500 Employees
1,000+ Customers
Los Gatos, CA, USA Headquarters

Quick Facts

✓ Free Trial
Starting Price
unknown
Pricing Model
per-user
Free Trial
1 days
Company Type
private

About ConnectAndSell

ConnectAndSell is a cloud-based sales acceleration platform that blends human agents with AI-driven dialing to dramatically increase the number of live conversations sales teams can have with target prospects. Instead of having reps spend hours manually dialing, navigating phone trees, and dealing with gatekeepers, ConnectAndSell uses patented technology and human navigators to deliver decision-makers to reps in real time. The company positions itself as a "Human + AI" sales system, with capabilities including agent-assisted dialing, AI-based phone number enrichment and prioritization, conversation intelligence, and tight CRM and sales engagement integrations.

Founded in 2006 by network security pioneer Shawn McLaren, ConnectAndSell pioneered the concept of "conversation enablement" long before modern sales engagement platforms emerged. The platform evolved from a high-volume predictive dialer into a broader outbound motion engine, adding capabilities such as Express Connect (connecting reps to the first live voice), Precision Connect (connecting directly to named targets), and CASSi, an AI agent that enriches phone data, prioritizes dials, scores calls, and auto-summarizes conversations. Over the years the company has executed hundreds of millions of dials and millions of conversations across thousands of B2B customers.

Headquartered in Los Gatos, California, ConnectAndSell focuses on B2B organizations that depend heavily on outbound prospecting—particularly SaaS, technology, and professional services companies with SDR and BDR teams. The platform integrates with leading CRMs like Salesforce, HubSpot, and Microsoft Dynamics 365, as well as sales engagement tools such as Outreach and Salesloft, and conversation intelligence providers like Gong and Chorus. This allows organizations to centralize call data, automate logging, and tie top-of-funnel activities directly to pipeline and revenue through its pipeline attribution capabilities.

In the dialer and sales engagement landscape, ConnectAndSell differentiates itself by combining human agents with AI rather than offering a pure software dialer. Reviews consistently highlight its ability to deliver 5–10x more conversations per rep, strong customer success and coaching support, and advanced analytics. At the same time, buyers must consider its per-seat cost structure, the need for large, clean lead lists to achieve ROI, and the operational change management required to fully adopt a high-velocity, conversation-first outbound motion.

Key Features

Human + AI-powered dialing - Patented technology plus live agents handle dialing, phone trees, and gatekeepers so reps only handle live conversations.

Express Connect - Agent-assisted mode that instantly connects reps to the first live human on a number, bypassing voicemail and IVRs to maximize connect rates.

Precision Connect - Human navigators and AI target named decision-makers on a list, brokering conversations through executive assistants and gatekeepers.

CASSi Better Phone Numbers - AI-driven phone number enrichment that finds and prioritizes the phone numbers most likely to connect for each contact.

CASSi Fast Numbers & intent-based prioritization - Dynamically orders dials based on historical connection performance and intent signals to focus on high-probability connects.

CASSi AI Coach - Automatically scores calls against a skills rubric, highlights coachable moments, and surfaces examples to improve rep performance over time.

AI transcription & call summarization - Real-time transcription plus automated call notes and next-step suggestions pushed back into the CRM or workflow.

Live call monitoring & coaching - Managers can listen in live, coach reps in real time, and use recordings for structured call reviews and training.

Pipeline attribution & ROI analytics - Connects call activity and conversations to pipeline, opportunities, and revenue so teams can quantify impact and optimize strategy.

Targeting & analytics dashboards - Real-time reporting and customizable dashboards around dials, connects, meetings set, rep productivity, lists, and campaigns.

Seamless CRM integration - Bi-directional sync and automatic logging with Salesforce, HubSpot, and Microsoft Dynamics 365 to reduce admin work and maintain data quality.

Sales engagement integration - Works alongside Outreach, Salesloft, and other sequencers to power high-volume calling within existing cadences.

Conversation intelligence integration - Native integrations with Gong and Chorus for deeper call analysis, coaching workflows, and revenue intelligence.

Flight School training program - Instructor-led cold calling and objection-handling program that uses live ConnectAndSell sessions to rapidly ramp and upskill reps.

Global compliance & governance - Built-in controls and processes to support TCPA and GDPR compliance, regional regulations, and localized calling practices.

Pros & Cons

👍 Pros

  • Significantly increases outbound call volume and live conversations compared to manual dialing, often by 5-10x.
  • Helps reps bypass gatekeepers and phone trees to reach decision-makers quickly, improving top-of-funnel pipeline.
  • Strong customer success and support, with many reviewers praising proactive coaching, best-practice guidance, and responsiveness.
  • Tight integrations with tools like Salesforce, Outreach, Salesloft, Gong, and HubSpot enable automatic logging and streamlined workflows.
  • Robust analytics, reporting, and call recording that support rep coaching, performance management, and clear ROI attribution.

👎 Cons

  • Per-seat pricing is considered expensive, and ROI depends heavily on having large, clean, well-targeted lead lists.
  • Some users report call delays, occasional disconnects, or a noticeable lag when calls are handed from agent to rep.
  • Implementation and CRM integration can be complex, with complaints about list loading, data sync quirks, and admin overhead.
  • The user interface and web app are sometimes described as clunky or dated compared to newer dialers.
  • Platform is very call-centric and lacks built-in multi-channel (email/social) sequences, so teams often need additional tools.

User Reviews

G2
4.3
★★★★☆
Capterra
4.0
★★★★☆
TrustRadius
7.0
★★★★★

Integrations

Salesforce Sales Cloud Salesforce CRM HubSpot Sales Hub HubSpot CRM Microsoft Dynamics 365 Sales Outreach Salesloft Gong Chorus by ZoomInfo ZoomInfo Rightbound Marketo DataGrail Portable Ship Compliant Offerslook

Best For

Company Size

smb mid-market enterprise

Industries

SaaS Technology Professional Services Telecommunications Financial Services

Use Cases

Cold Calling Outreach High-Volume Sales Prospecting Event and Campaign Follow-Up Account-Based Outbound Pipeline Acceleration

FAQ

What is ConnectAndSell?

+

ConnectAndSell is a cloud-based sales acceleration and dialing platform that uses a combination of human agents and AI to dramatically increase the number of live conversations B2B sales teams have with prospects. Its Express Connect and Precision Connect modes handle dialing, navigating phone trees, and bypassing gatekeepers, then deliver live decision-makers directly to reps. The platform also includes AI-based phone enrichment, conversation intelligence, live coaching, and deep integrations with CRM and sales engagement tools.

How much does ConnectAndSell cost?

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ConnectAndSell uses a seat-based pricing model where you pay per active user rather than per-minute or per-call consumption. The company does not publish list prices; instead, Express Connect, Precision Connect, and Flight School are all sold on a custom-quoted, per-seat basis. Prospective customers can start with a free one-day Test Drive experience and are encouraged to contact ConnectAndSell sales for detailed enterprise pricing tailored to their team size, regions, and use cases.

What are the main features of ConnectAndSell?

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Key features of ConnectAndSell include human + AI-powered dialing, Express Connect and Precision Connect calling modes, CASSi Better Phone Numbers and Fast Numbers for phone enrichment and prioritization, AI call transcription and summarization, AI Coach for automated scoring and coaching, live call monitoring, robust analytics and pipeline attribution, and tight integrations with Salesforce, HubSpot, Microsoft Dynamics 365, Outreach, Salesloft, Gong, and Chorus. The platform is complemented by the Flight School training program and an embedded customer success team.

Who are ConnectAndSell's main competitors?

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ConnectAndSell's main competitors include sales engagement platforms and dialers such as Outreach, Salesloft, Orum, Koncert (formerly ConnectLeader), and VanillaSoft. Outreach and Salesloft focus more on multi-channel sequencing across email, phone, and social, while tools like Orum and Koncert compete more directly on high-volume dialing. ConnectAndSell differentiates itself with its human-assisted dialing model, CASSi AI features, and emphasis on live coaching and rep development.

Is ConnectAndSell good for small businesses?

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ConnectAndSell can be effective for small businesses that depend heavily on outbound calling, have sufficiently large and well-targeted prospect lists, and are willing to invest in a premium, high-velocity dialer. Many small teams use it to gain leverage and produce enterprise-level call volume with a limited number of reps. However, because pricing is per seat and considered relatively expensive, very small businesses or those with low outbound calling volume may find it hard to justify the cost compared to lighter-weight dialers or all-in-one sales engagement tools.

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