Copper

The CRM that puts relationships first. copper.com

CRM
★★★★☆ 4.2
2012 Founded
201-500 Employees
30,000+ companies ([copper.com](https://www.copper.com/)) Customers
San Francisco, CA, USA Headquarters

Quick Facts

✓ Free Trial
Website
copper.com →
Starting Price
9
Pricing Model
per-user
Free Trial
14 days
Company Type
private

About Copper

Copper is a CRM and client/project management platform built specifically for teams that run on Google Workspace. It embeds directly inside Gmail, Google Calendar and other Google apps so users can manage contacts, pipelines, tasks and projects without leaving their inbox. Designed for relationship‑focused businesses like agencies, consultancies and other professional services firms, Copper aims to replace spreadsheets and point tools with a single system of record for the entire customer journey. copper.com

Originally launched as ProsperWorks, the company set out to build an easy‑to‑use CRM that eliminated manual data entry and worked where people already spent their time. Over time Copper has added workflow automation, email sequences, project management, AI‑assisted email writing and a Chrome extension that works across the web and LinkedIn, while keeping the product lightweight and approachable for small teams. copper.com

Copper is headquartered in San Francisco and operates as a remote‑friendly company with team members across the US, Canada and the UK. It serves more than 30,000 companies in over 100 countries and is the only CRM that is a Recommended for Google Workspace app backed by Google’s venture arm. The company was founded in 2012 and has raised approximately $102M in venture funding from investors including Norwest Venture Partners, NextWorld Capital, GV and True Ventures. copper.com

In the CRM market Copper is positioned between simple contact managers and heavyweight enterprise platforms like Salesforce. Reviewers typically highlight its deep Google integration, intuitive UX and fast time to value for small and mid‑sized businesses, while noting that its reporting and customization are less extensive than some broader suites. For organizations that live in Gmail and want a CRM that feels like a natural extension of their inbox, Copper is often evaluated as an alternative to tools like HubSpot, Pipedrive and Zoho CRM. g2.com

Key Features

Native Google Workspace CRM - deep Gmail, Calendar, Drive and Contacts sync so sales and project data live where teams already work. copper.com

Zero data entry and contact enrichment - automatically pulls emails, meetings and contact details into Copper records and suggests new contacts to add. workspace.google.com

Contact, company and relationship management - centralizes people, companies, history, notes and files with a real-time activity feed. copper.com

Visual pipelines for sales and projects - drag-and-drop boards with stages, values, probabilities and AI flags for at-risk deals. copper.com

Task, activity and reminder management - assign tasks, log calls and meetings, and use reminders so follow-ups never slip. copper.com

Workflow automation - rule-based automations to trigger tasks, update fields and send emails when records move between stages or meet conditions. copper.com

Email sequences and bulk email from Gmail - create multi-step email series, rekindle campaigns and bulk sends with tracking for opens, clicks and replies. copper.com

AI writing assistant - rewrite and polish email content from within Gmail and the Copper Chrome extension. copper.com

Embedded web forms - add Copper forms to your website to capture leads, create opportunities and automatically send personalized follow-up emails. copper.com

LinkedIn & Chrome extension - capture leads from LinkedIn and any website, view CRM context and update records without switching tabs. copper.com

Project management - duplicate closed deals into projects with tasks, owners and workflows to manage delivery and onboarding. copper.com

Custom fields, pipelines and permissions - configure record types, fields, views and team permissions to fit different services and workflows. copper.com

Reporting and Google Sheets/Looker Studio integration - build custom reports and sync data into Sheets and Looker Studio for advanced analytics. copper.com

Mobile CRM apps - iOS and Android apps to access records, manage pipelines and log calls/SMS on the go. copper.com

Open API and integration marketplace - REST API plus dozens of native integrations for email, telephony, billing, documents and automation tools. copper.com

Pros & Cons

👍 Pros

  • Exceptional Google Workspace integration - Gmail, Calendar, Drive and Contacts sync seamlessly, reducing manual data entry and keeping data in one place. copper.com
  • Very easy to use with a familiar, Gmail-like interface and minimal onboarding time, especially for teams already in Google Workspace. g2.com
  • Strong automation for pipelines, tasks and follow-ups, helping small teams save hours per week on admin work. copper.com
  • Built-in project management and task tracking so teams can manage delivery as well as sales in the same system. copper.com
  • Quick implementation and low learning curve; many customers report going live in days rather than weeks. copper.com

👎 Cons

  • Pricing is considered high by some customers relative to the feature set, especially when key capabilities require moving to higher tiers. capterra.com
  • Reporting, analytics and advanced customization are more limited than in enterprise CRMs like Salesforce or Zoho, which can be a constraint for complex organizations. g2.com
  • Heavily dependent on Google Workspace; companies on Outlook or other email platforms find Copper less suitable and may need a different CRM. crm.org
  • Some users report friction around billing and cancellations, including rigid seat management and limited flexibility on refunds or downgrades. capterra.com

User Reviews

G2
4.5
★★★★★
Capterra
4.4
★★★★☆
TrustRadius
7.5
★★★★★

Integrations

Gmail Google Calendar Google Drive Google Contacts Google Sheets / Looker Studio Mailchimp LinkedIn Slack Zapier RingCentral DocuSign QuickBooks JustCall Dropbox Calendly PandaDoc Xero LeadCRM LinkCopper Outfunnel Surfe Google Chat

Best For

Company Size

smb mid-market

Industries

Marketing & Creative Agencies Consulting & Professional Services Media & Production Financial Services Construction Technology & SaaS

Use Cases

Sales pipeline and deal management from lead to close Client onboarding and project delivery tracking Email sequences and automated follow-up from Gmail Centralized relationship management for agencies and consultants LinkedIn-based prospecting and contact enrichment via Chrome extension

FAQ

What is Copper?

+

Copper is a customer relationship management (CRM) and client/project management platform built specifically for teams that use Google Workspace. It lives inside Gmail, Google Calendar and other Google apps so users can manage contacts, pipelines, projects, tasks and email sequences without leaving their inbox. Copper is designed for relationship-focused businesses - especially agencies, consultancies and other professional services firms - that want an easy, Google-native way to manage the entire customer journey. copper.com

How much does Copper cost?

+

Copper is priced per user with four main plans. Starter starts at about $9 per user per month billed annually ($12 billed monthly), Basic at $23/$29, Professional at $59/$69 and Business at $99/$134, with higher tiers adding more contacts, workflow automation, reporting, integrations and premium support. All plans include a 14-day free trial, but Copper does not offer a permanent free plan. copper.com

What are the main features of Copper?

+

Key Copper features include native Gmail, Calendar, Drive and Contacts sync; centralized contact and company records; visual deal and project pipelines; task and activity tracking; workflow automation; email sequences and rekindle campaigns from Gmail; AI email writing assistance; web forms for lead capture; reporting and Google Sheets/Looker Studio data sync; a Chrome extension that works across the web and LinkedIn; and mobile apps for iOS and Android. copper.com

Who are Copper's main competitors?

+

Copper is most often compared with other SMB-focused CRMs such as HubSpot CRM, Pipedrive, Zoho CRM and Insightly. These tools typically offer broader ecosystems and more advanced reporting, while Copper differentiates with its deep Google Workspace integration and combined CRM-plus-project-management focus for agencies and professional services. capterra.com

Is Copper good for small businesses?

+

Yes. Copper is explicitly targeted at small and mid-sized businesses - especially service-based teams - that want a lightweight, easy-to-adopt CRM. Review sites and Copper's own messaging highlight fast onboarding, a friendly UI and automation that reduces admin work, making it a strong fit for startups and small teams that live in Google Workspace. However, very price-sensitive microbusinesses or companies needing advanced enterprise-style reporting may find other options more appropriate. copper.com

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