Crisp is a bootstrapped customer support and messaging platform that combines live chat, AI chatbots, a shared inbox, knowledge base, ticketing and a lightweight CRM in a single workspace. Launched in 2015 in Nantes, France by founders Baptiste Jamin and Valerian Saliou, Crisp focuses on helping digital-first companies deliver modern, conversational support experiences across web, mobile and popular messaging channels.
Built as an all‑in‑one alternative to traditional help desks, Crisp offers an omnichannel inbox that pulls in conversations from website chat, email, WhatsApp, Instagram, Facebook Messenger, SMS, X (Twitter) DMs and more. On top of this, teams can layer AI Agents, no‑code automation workflows, triggers and campaign tools to automate common requests, qualify leads, and send targeted messages without leaving the shared inbox.
The company has deliberately remained 100% bootstrapped, with no external venture funding, and now serves over 10,000 companies and hundreds of thousands of users worldwide. Crisp positions itself as a cost‑predictable alternative to tools like Intercom, using flat, workspace‑based pricing rather than per‑agent or usage‑based fees, while still providing advanced capabilities such as AI‑powered helpdesk automation, co‑browsing, video calls and deep integrations with leading CRM, CMS and ecommerce platforms.
Crisp IM SAS operates remotely with its headquarters in Nantes and a small, globally distributed team focused on product and engineering. The platform is hosted entirely in the EU and implements strong security and GDPR‑aligned data protection practices, which makes it particularly attractive to European companies and privacy‑conscious teams.
