Dialpad

Paul 🏅

2 weeks ago

One of the worst product experiences I have ever had. Difficult to set up. Difficult to cancel. Convoluted product. Terrible customer service. Just bad bad bad all around.

Troy Marsh 🏅

3 months ago

I would give it zero 0 stars if I could. Stay away from this company if you are looking for phone service. One of the worst experiences with a vendor in my 27 years of owning and operating a law firm. Deplorable.

ETA INC 🏅

5 months ago

Support is a nightmare, They only provide phone support for their premium plan, otherwise it's always a 45min-1hr chat you have to do with them for them to fix their crappy service. I have no reason to call unless the service is not working. Poor customer service policy.

Jonathan Goldring 🏅

6 months ago

Dialpad does not work as promised and will not sync contacts with Microsoft 365 as they suggest it will I have three dial pad accounts, 2 basic and 1 pro and none of them will sync with Microsoft 365 contacts. Support have been promising to rectify this for 5 months now. I have spent over 15 hours in emails and sending screenshots and screen recordings and they just keep coming back saying try now and the same thing keeps happening. Literally hundreds of emails back and forth. They haven't even called once in 5 months or asked to check any settings because I suspect they know it's a fault with their app. It just is not set up to work with Microsoft 365 for business. I have no idea if it works with google but I don't have google, i have three 365 business accounts. At best the app will say it is connected to Microsoft intermittently and very very occiaosnally, one or two contacts might pop up (never all of them), but with no number or email so you can't actually make a call which is the whole point of the app. Sometimes you can't connect at all to Microsoft as there is no option to do so in the profile page. THIS IS A MASSIVE SOFTWARE FAILURE, SUPPORT CANT SOLVE IT AND THEY KNOW IT YET CONTINUE TO ADVERTISE FUNCTIONALITY THAT SIMPLY DOESN'T WORK.

Doctor Hermès 🏅

7 months ago

Was a happy customer ~2 months ago. Disaster since they implemented MFA. Unable to receive verification code through email so can't even login. There is no support available. You can't even access their support page unless you're logged in.

Katie Carpenter 🏅

7 months ago

Red flags much? I should have checked the reviews and location first... Lesson learned. Red Flag #1: Pricing bait and switch. Their monthly billing is 40% higher than their annual price (which is not the price they're promoting all over the internet), and their "included services" like text messaging and 911 service are billed as taxes. Their total for taxes and fees is around $10 per month, my current service is closer to $3 with the same "included services". This should have been enough for me to dip out, but their functionality looked like a great choice on paper... Red Flag #2: I signed up for the free trial against my better judgement, attempting to switch my business line to a provider where it appeared I could scale with growth. In a shorter amount of time than it took to write this review - I wound up with no phone plan (through this "company") and major concerns about the security of my data and payment information. Immediately after inputing all of the information requested about my business (standard info), and my payment information to activate the trial, I received multiple emails saying my account was "successfully deactivated" with no explanation or option to reactivate. I immediately sent an email requesting that my data be deleted from their servers - but have growing reservations about that actually happening. Looks like I will be on the phone with my bank tomorrow, better safe than sorry. On goes the search for a provider which can meet the needs of my business both on paper and in practice.

Bradley Brewer 🏅

9 months ago

Dialpad offers solutions for modern business challenges, not just the marketing-driven illusions that plague the industry today.

Vijayvenkatesh B.R 🏅

9 months ago

Great company, great product, great people!

Colt Kehlenbeck 🏅

a year ago

Would not recommend. These guys couldn't do the basic stuff like set up a meeting correctly. Respond to questions. Had a guy leave me hanging after committing to a scheduled time. 2nd person schedule a time, re-asked me the exact questions an a email that I answered already with the previous Ghoster. (No CRM???). Then, I get on a call and nothing about the call works. I keep getting kicked every time I try to adjust my audio to hear. So, TBH, if you can't organize yourselves in a way that doesn't frustrate of over complicate the customers experience, I can only imagine what other bugs, errors or issues lay mined ahead. Try Aircall or anyone else.

Sol Dagood 🏅

a year ago

Dear Dialpad, This is very frustrating. As of today, once again Diapad has unauthorised credit action from my account $45! I never wanted a plan with you, yet at first you took a $65 during a trial! Then, I requested to fully delete my account! And what I see now is that you not only not deleted my account with my personal information, you have debited again from my bank! Is it legal at all after I requested to delete my account with you!? I demand an explanation and full deletion of my account and a refund immediately. You are having a very bad reputation with me and I won’t hesitate to share my experience!

Josh Stock 🏅

a year ago

No support, won’t cancel my subscription and keeps charging us.

Kate Lytchakov 🏅

2 years ago

pls stop spending so much on YouTube ads

Patrick Domack 🏅

3 years ago

Will call you on your personal cell phone and attempt to sell you service to a company you worked for several years ago. They cannot be bothered to call the company number or find out if you even work there.

David Hall 🏅

3 years ago

The only thing they did right was give me a list of their competitors before they let me cancel. When you cancel access is immediately shut off, you have to request your refund for the already paid month. Which when you try they can’t find your credit card they so easily charged you. At this point I’m 25 min in with a “support” agent. Now, I will spend 15 minutes having to dispute the charge since they can’t refund me. I provided the correct card and last 4 digits. It’s not like I have multiple cards. You are forced into a trial if you want annual billing or don’t want to talk to sales. During / before the end of the trial you can change your billing. BUT what they don’t tell you is you need 3 users for the basic packages. So you really are forced into standard. I only have me as an employee, I am hiring in a few months. I don’t need 3 licenses of a basic phone software and don’t want to pay needlessly.

Cale Western 🏅

3 years ago

THIS COMPANY IS A SCAM, BEWARE!!! DO NOT DO BUSINESS WITH THEM. I SIGNED UP FOR A FREE TRIAL AND THEY DONT EVEN SUPPORT MY DESK PHONE. WANTED ME TO BUY $400 PHONE. THEN THEIR PLAN IS AS ADVERTISED TO BE $15, BUT THE BILL REALLY COMES TO $25 A MONTH. NEVER EVEN USED THE SERVICE AND WAS GETTING BLOWN UP ON MY EMAIL BY A SALES GUY NAMED STEVAN SIMIDZIJA. TOLD HIM TO CANCEL MY SERVICE AND HE NEVER RESPONDED BACK. GOT AN EMAIL NEXT DAY STATING MY SERVICE HAS STARTED AND THEY CHARGED MY ACCOUNT. CALLED TO CANCEL AND THEY SAID MY ACCOUNT DIDNT EXIST AND COULDNT HELP ME. CALLED AGAIN AND THAT PERSON ASKED ME SO MANY POINTLESS QUESTIONS ABOUT QUITTING THAT I HAD TO HANG UP AND CALL BACK. TALKED TO ANOTHER PERSON AND THEY FOUND MY ACCOUNT NO PROBLEM, TOLD ME IT WOULD BE 5 MINUTE HOLD WHILE THEY CANCEL MY PLAN. 10 MINUTES LATER THEY JUST HANG UP. HAD TO DISPUTE CHARGE WITH BANK. PLEASE CONSIDER THIS WHEN THINKING ABOUT GIVING YOUR BUSINESS TO THESE SCAMMERS. I WENT TO BROADVOICE.

Dan S 🏅

3 years ago

Tried all weekend to activate service and be a new customer. The online website would not accept credit cards. I tried 3 different cards. So I waited till Monday and spoke with customer service,. The Rep had very poor communication skills and said he would get me over to billing, but he was aware of the issue . keep in mind it's 10am Monday morning. once transferred, I received a message that said no one is available and the call disconnected. The company is unprofessional. I'm looking for a new service now!