Emapta

Top 1% high-performing offshore and nearshore teams – your team, your way.

SDR & Lead Gen Services
2010 Founded
5001-10000 Employees
1000+ Customers
Mandaluyong, Metro Manila, Philippines Headquarters
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Quick Facts

Website
emapta.com →
Starting Price
unknown
Pricing Model
custom
Company Type
private
Social
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About Emapta

Emapta is a global talent services and outsourcing company that helps businesses build dedicated offshore and nearshore teams that operate as a seamless extension of their in-house workforce. Founded in 2010 by Australian entrepreneur Tim Vorbach, the company has grown into a leading BPO and staffing provider with more than 10,000 team members, 20 offices across 7 countries, and over 1,000 clients in 30+ countries. Emapta focuses on transparent, people-first outsourcing, combining deep functional expertise with rigorous data security and compliance.

Rather than traditional seat leasing or fully managed call center models, Emapta specializes in dedicated staffing: clients directly manage their offshore teams day to day, while Emapta handles recruitment, HR, payroll, facilities, compliance, and infrastructure. This model is especially well-suited to revenue-focused roles like sales development representatives (SDRs), business development reps (BDRs), telemarketers, and lead generation specialists, where cultural fit, alignment with existing sales processes, and control over performance management are critical.

The company provides services across a wide range of verticals including technology and SaaS, financial services and mortgage, healthcare, retail and e‑commerce, legal, real estate, and professional services. Emapta’s talent hubs in the Philippines, Colombia, North Macedonia, Malaysia, Sri Lanka, Vietnam, and India give customers access to multilingual, highly educated professionals who can support complex sales, service, and operations workflows. Its Emapta Talent Marketplace (ETM) platform and large internal recruitment team are designed to source pre-vetted, AI-ready talent quickly and at scale.

Emapta differentiates itself with transparent, no-markup pricing on salaries, strong data security credentials (ISO 27001, ISO 27701, SOC 2, HIPAA, GDPR and APP compliance), and B Corp certification, signaling a formal commitment to employee welfare and responsible business practices. For organizations looking to build or scale SDR and lead generation teams without the cost and complexity of onshore hiring, Emapta offers a flexible, high-control alternative to both traditional BPOs and pure software-based lead generation tools.

Key Features

Dedicated offshore SDR and sales teams - build full-time SDR, BDR, account executive, telemarketing, and lead generation teams that work exclusively for your company.

Custom team design - Emapta consults on role profiles, hiring plans, and org structure to create a team tailored to your sales and revenue goals.

Transparent, no-markup pricing - salary and cost structures are fully visible with no hidden fees or salary markups, so you see exactly what your team members are paid.

Global talent hubs - access top 1% talent across the Philippines, LATAM (Colombia), Europe (North Macedonia), and other APAC markets for multi-region coverage.

Emapta Talent Marketplace (ETM) - internal talent marketplace to source pre-vetted, AI-ready candidates and accelerate hiring for SDR and lead gen roles.

Flexible scaling - add or reduce headcount quickly with no minimum hires and no long-term lock-in, supporting seasonal campaigns and rapid growth.

Sales and marketing specializations - roles include SDRs, BDRs, lead generation specialists, inside sales reps, sales operations, campaign managers, and marketing coordinators.

Tool-agnostic enablement - sourced talent is experienced with common CRMs and sales tech such as Salesforce, HubSpot, Zendesk, and outreach/automation tools.

Enterprise-grade data security - ISO 27001, ISO 27701, SOC 2 and HIPAA certifications plus GDPR, PCI-DSS and APP compliance for handling sensitive customer and prospect data.

Workforce migration services - ability to lift-and-shift existing in-house or BPO teams into Emapta while preserving talent and improving transparency.

Workforce advisory - strategic consulting on global workforce design, AI-readiness, and operating models for sales, CX, and back-office teams.

Integrated HR, payroll, and facilities - Emapta manages HR, payroll, compliance, and fully equipped offices or hybrid/WFH setups so clients focus on performance and outcomes.

Emapta Academy - a learning and development program and LMS (Moodle-based) for continuous training of your offshore team on skills, tools, and compliance.

MyEmapta superapp - mobile app for employees and managers to handle attendance, requests, and internal workflows, improving operational visibility.

24x7 capability - ability to staff multi-time-zone or 24/7 coverage models for outbound prospecting, customer support, and follow-up.

Pros & Cons

👍 Pros

  • High-quality talent - clients and employees frequently highlight the professionalism and skill level of Emapta-sourced staff across sales, CX, and technical roles.
  • Transparent pricing - no salary markups and clear cost breakdowns are consistently mentioned as a differentiator versus traditional BPOs.
  • Strong cultural alignment - dedicated teams integrate well with client culture and processes, supporting collaboration across time zones.
  • Flexibility and scalability - the ability to start small, add roles quickly, and avoid long-term lock-in is praised by growing companies.
  • Employee engagement and low attrition - external employer reviews and awards cite good work-life balance, competitive compensation, and positive culture, which translate into stable client teams.

👎 Cons

  • Some employee reviews cite slow or bureaucratic internal processes around onboarding, offboarding, and HR administration.
  • Perceived lack of job security for some roles, reflecting the dependency on client contracts and typical dynamics of the BPO industry.
  • Operational kinks such as occasional issues with attendance tracking systems or payroll/banking integrations have been mentioned and may require process tuning on individual accounts.

User Reviews

G2
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Capterra
unknown
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TrustRadius
unknown
☆☆☆☆☆

Integrations

Salesforce Salesforce Marketing Cloud HubSpot Zendesk ServiceNow Jira Monday.com Trello Asana Airtable Retool Make.com Zapier n8n NetSuite Tableau Power BI Google Sheets Microsoft Excel Moodle

Best For

Company Size

smb mid-market enterprise

Industries

Technology and SaaS Financial Services and Mortgage Healthcare Retail and E-Commerce Real Estate Professional Services

Use Cases

Cold outbound prospecting and appointment setting B2B lead generation and qualification Sales pipeline development and nurturing Telemarketing campaigns for new markets Account management and customer success support Sales operations, CRM administration, and reporting

FAQ

What is Emapta?

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Emapta is a global outsourcing and offshoring provider that builds dedicated, full-time remote teams for clients across sales, lead generation, customer experience, finance, technology, and other business functions. Rather than operating as a traditional shared-contact-center BPO, Emapta focuses on dedicated staffing: its teams work exclusively for one client, follow the client's tools and processes, and are managed day to day as an extension of the in-house organization while Emapta handles recruitment, HR, payroll, facilities, and compliance.

How much does Emapta cost?

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Emapta does not publish fixed price tiers. Pricing is fully custom and depends on factors like role type, seniority, location, team size, and work setup (office-based, hybrid, or work-from-home). The company emphasizes transparent, no-markup pricing, meaning clients see the underlying salary costs and service fees with no hidden charges. To get an accurate quote for an SDR or lead generation team, buyers need to speak with Emapta's sales team and share their role profiles and headcount needs.

What are the main features of Emapta?

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Key features of Emapta include dedicated offshore and nearshore teams, custom team design for roles such as SDRs, BDRs, telemarketers, and sales operations, a transparent no-markup pricing model, a global network of talent hubs, and strong data security and compliance. Emapta also offers workforce migration services, strategic workforce advisory, its own Emapta Talent Marketplace (ETM) to accelerate hiring, and enablement tools such as the MyEmapta app and Emapta Academy for training and workforce management.

Who are Emapta's main competitors?

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In the SDR and lead generation services and BPO space, Emapta competes with other global outsourcing providers and offshoring specialists such as Cloudstaff, ConnectOS, BruntWork, TaskUs, and regional BPOs that also offer dedicated staffing and sales support capabilities. Buyers may also evaluate Emapta alongside lead-gen agencies and SaaS sales engagement platforms, although those offerings are structurally different, focusing on campaigns or software rather than building dedicated teams.

Is Emapta good for small businesses?

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Yes. Emapta supports companies of all sizes, and many of its clients are small and mid-market businesses that want to access top-tier global talent while controlling costs. Because there is no minimum headcount requirement, a smaller company can start with just one or a few SDRs or lead-gen specialists and scale up over time. However, small businesses should be prepared to provide clear processes, scripts, and KPIs, since Emapta's model assumes the client will guide the day-to-day sales strategy and performance management of the offshore team.

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