ExpertCallers is a division of Flatworld Solutions that specializes in outsourced customer relationship management for companies worldwide. Founded in 2002, the company has grown from a small team into a large global operation serving more than a thousand clients across North America, Europe, Asia-Pacific, and Latin America. Its headquarters is in Princeton, New Jersey, with major delivery centers in India, the Philippines, and Latin America.
The firm provides a broad portfolio of call center and demand-generation services, including inbound and outbound call center support, B2B lead generation, appointment setting, telemarketing, technical support, email and chat support, video chat, content moderation, CCTV monitoring, CATI, and quality monitoring. For sales and SDR teams, ExpertCallers runs end‑to‑end programs that cover target account identification, ICP development, data discovery and verification, multi‑channel cold outreach, AI‑driven lead scoring, and appointment scheduling directly into client calendars, all supported by CRM‑integrated workflows.
ExpertCallers differentiates itself through a process‑driven delivery model based on Lean Six Sigma (LSS) frameworks and Voice of Customer (VoC) to Critical to Quality (CTQ) alignment. The company emphasizes standardized SOPs, Poka‑Yoke error‑proofing, and KPI‑driven optimization across campaigns, with performance dashboards that track metrics such as cost per lead, SQL rates, funnel velocity, CSAT, first‑call resolution, and ROI. Operations are certified to ISO 9001:2015 for quality management and ISO/IEC 27001:2013 for information security, and their lead‑generation workflows are described as compliant with GDPR, CCPA, and other privacy regulations.
ExpertCallers serves a wide range of industries including real estate, financial services, healthcare, technology and SaaS, manufacturing, e‑commerce and retail, logistics, telecom, and education. With thousands of trained agents across multiple countries, 24x7 coverage, bilingual support, and native integrations with leading CRMs such as Salesforce, HubSpot, and Zoho, the company is positioned as a mid‑market–to–enterprise outsourcing partner for organizations looking to scale customer contact and lead‑generation operations while controlling costs.
