ExpertCallers

Call center outsourcing services delivering exceptional customer service with a personal touch

SDR & Lead Gen Services
2002 Founded
501-1000 Employees
1,000+ Customers
Princeton, NJ, United States Headquarters
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Quick Facts

Website
expertcallers.com →
Starting Price
10
Pricing Model
usage-based
Company Type
private
Social
LinkedIn Twitter/X

About ExpertCallers

ExpertCallers is a division of Flatworld Solutions that specializes in outsourced customer relationship management for companies worldwide. Founded in 2002, the company has grown from a small team into a large global operation serving more than a thousand clients across North America, Europe, Asia-Pacific, and Latin America. Its headquarters is in Princeton, New Jersey, with major delivery centers in India, the Philippines, and Latin America.

The firm provides a broad portfolio of call center and demand-generation services, including inbound and outbound call center support, B2B lead generation, appointment setting, telemarketing, technical support, email and chat support, video chat, content moderation, CCTV monitoring, CATI, and quality monitoring. For sales and SDR teams, ExpertCallers runs end‑to‑end programs that cover target account identification, ICP development, data discovery and verification, multi‑channel cold outreach, AI‑driven lead scoring, and appointment scheduling directly into client calendars, all supported by CRM‑integrated workflows.

ExpertCallers differentiates itself through a process‑driven delivery model based on Lean Six Sigma (LSS) frameworks and Voice of Customer (VoC) to Critical to Quality (CTQ) alignment. The company emphasizes standardized SOPs, Poka‑Yoke error‑proofing, and KPI‑driven optimization across campaigns, with performance dashboards that track metrics such as cost per lead, SQL rates, funnel velocity, CSAT, first‑call resolution, and ROI. Operations are certified to ISO 9001:2015 for quality management and ISO/IEC 27001:2013 for information security, and their lead‑generation workflows are described as compliant with GDPR, CCPA, and other privacy regulations.

ExpertCallers serves a wide range of industries including real estate, financial services, healthcare, technology and SaaS, manufacturing, e‑commerce and retail, logistics, telecom, and education. With thousands of trained agents across multiple countries, 24x7 coverage, bilingual support, and native integrations with leading CRMs such as Salesforce, HubSpot, and Zoho, the company is positioned as a mid‑market–to–enterprise outsourcing partner for organizations looking to scale customer contact and lead‑generation operations while controlling costs.

Key Features

B2B lead generation and qualification using Lean Six Sigma frameworks and VoC-to-CTQ mapping to improve targeting and lead quality

Target account identification and ICP development based on firmographics, technographics, intent data, and historical buyer signals

Decision-maker mapping plus contact data discovery and multi-step verification to build accurate, decision-maker-level databases

Multi-channel cold outreach via phone, email, and LinkedIn with ABM-oriented, personalized campaigns

AI-driven lead scoring and behavioral analytics to prioritize high-intent prospects and improve sales efficiency

Sales-qualified appointment setting with calendar management directly into client sales reps' calendars

Inbound and outbound call center services including customer support, order taking, collections, customer surveys, and telemarketing

Email, chat, and video chat support for omnichannel customer engagement and issue resolution

CCTV monitoring, content moderation, and quality monitoring services for compliance, safety, and brand protection

24/7 global coverage with bilingual agents and distributed call centers in India, the Philippines, and Latin America

CRM integration and workflow automation with systems like Salesforce, HubSpot, and Zoho to sync leads and activities in real time

Content-centric lead nurturing with drip campaigns, white papers, case studies, and other assets aligned to the buyer journey

Performance dashboards and analytics tracking CPL, SQL rates, funnel velocity, CSAT, FCR, and other campaign KPIs

Industry-specific programs for real estate, healthcare, financial services, technology & SaaS, manufacturing, e-commerce, education, and more

ISO 9001 and ISO/IEC 27001-certified operations with GDPR- and CCPA-compliant data handling processes

Pros & Cons

👍 Pros

  • Over two decades of global call center and customer relationship management experience with ISO 9001 and ISO 27001-certified operations
  • Very broad service catalog spanning inbound and outbound call center, B2B lead generation, appointment setting, email/chat support, content moderation, CCTV monitoring, and back-office services
  • Strong process orientation using Lean Six Sigma, VoC-to-CTQ alignment, Poka-Yoke error-proofing, and KPI-driven dashboards to optimize campaigns and SLAs
  • Competitive offshore pricing with low hourly starting rates compared with most onshore call centers, plus flexible, usage-based billing tied to call time and scope
  • Native and custom integrations with CRMs such as Salesforce, HubSpot, and Zoho, enabling real-time lead sync and pipeline visibility for client sales teams
  • Scalable global delivery footprint with thousands of trained agents and 24/7 bilingual coverage across multiple countries and time zones

👎 Cons

  • Service is delivered as managed outsourcing rather than a self-service SaaS platform, so every engagement requires custom scoping, onboarding, and vendor management
  • Very limited public customer reviews on major software marketplaces like G2, Capterra, and TrustRadius, making independent benchmarking against competitors more difficult
  • Employee reviews on platforms like Glassdoor and AmbitionBox highlight concerns about management quality, compensation, and work environment, which could affect long-term agent retention and consistency

User Reviews

G2
0.0
☆☆☆☆☆
Capterra
0.0
☆☆☆☆☆
TrustRadius
unknown
☆☆☆☆☆

Integrations

Salesforce HubSpot Zoho CRM Custom integrations with other CRM platforms Custom integrations with customer experience (CX) systems

Best For

Company Size

smb mid-market enterprise

Industries

Technology & SaaS Financial Services Healthcare Real Estate Manufacturing & Industrial E-commerce & Retail

Use Cases

B2B lead generation and pipeline development Outbound SDR and appointment setting Inbound customer service and technical support Cold calling and telesales campaigns Multichannel customer engagement via phone, email, and chat Event and webinar-based lead capture and follow-up

FAQ

What is ExpertCallers?

+

ExpertCallers is a division of Flatworld Solutions that provides outsourced call center and B2B lead generation services to companies worldwide. Founded in 2002 and headquartered in Princeton, New Jersey, it operates large delivery centers in India, the Philippines, and Latin America. The company offers inbound and outbound call center operations, B2B lead generation and appointment setting, technical support, email and chat support, content moderation, CCTV monitoring, and related back-office services, all delivered through ISO 9001 and ISO/IEC 27001-certified processes.

How much does ExpertCallers cost?

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ExpertCallers uses a usage-based, hourly pricing model rather than per-user SaaS licenses. As of the latest published rates, telemarketing support starts around $10 per hour, standard technical support starts around $15 per hour, and advanced technical support starts around $25 per hour. These prices are indicative only; final rates depend on factors such as call volume, project duration, complexity, coverage hours, and agent skill levels. Most programs require a custom quote and at least a few months of commitment.

What are the main features of ExpertCallers?

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ExpertCallers' core capabilities include B2B lead generation, target account and ICP development, contact discovery and verification, multi-channel cold outreach via phone, email, and LinkedIn, AI-driven lead scoring, and appointment setting. On the customer service side, it provides inbound and outbound call center operations, email, chat, and video chat support, technical help desk services, customer surveys, telemarketing, and collections. The company also offers CCTV monitoring, content moderation, quality monitoring, and CRM-integrated workflows with platforms such as Salesforce, HubSpot, and Zoho, supported by Lean Six Sigma-based process frameworks and detailed performance analytics.

Who are ExpertCallers's main competitors?

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ExpertCallers competes primarily with other outsourced SDR and contact center providers. Notable alternatives include Televerde (B2B demand generation and teleservices), Peak Support and Helpware (multichannel customer support and contact center outsourcing), and Martal Group (B2B sales development and appointment setting). Buyers may also compare ExpertCallers with other regional call center outsourcers and virtual receptionist firms listed on marketplaces like G2, GoodFirms, and Outsource Accelerator.

Is ExpertCallers good for small businesses?

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ExpertCallers can be a strong fit for small and midsize businesses that have enough lead volume or customer inquiries to justify a dedicated outsourced team and want to avoid building an in-house call center. Its competitive hourly rates and flexible engagements make it accessible to SMBs that need professional SDRs or customer support agents but lack internal capacity. However, very small companies with only occasional calls or emails, or businesses looking for a simple self-service SaaS tool rather than a managed outsourcing partner, may find ExpertCallers' custom onboarding and minimum engagement durations more than they need.

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