ExpertCallers review
Call center outsourcing services delivering exceptional customer service with a personal touch
ExpertCallers is a global call center outsourcing and B2B lead generation provider offering inbound and outbound support, SDR services, and multichannel customer engagement.
Independently researched by the SalesHive team. Ratings are from public review platforms; this page is not sponsored by or affiliated with ExpertCallers. Research last updated December 2025.
What is ExpertCallers?
ExpertCallers is a division of Flatworld Solutions that specializes in outsourced customer relationship management for companies worldwide. Founded in 2002, the company has grown from a small team into a large global operation serving more than a thousand clients across North America, Europe, Asia-Pacific, and Latin America. Its headquarters is in Princeton, New Jersey, with major delivery centers in India, the Philippines, and Latin America.
The firm provides a broad portfolio of call center and demand-generation services, including inbound and outbound call center support, B2B lead generation, appointment setting, telemarketing, technical support, email and chat support, video chat, content moderation, CCTV monitoring, CATI, and quality monitoring. For sales and SDR teams, ExpertCallers runs end-to-end programs that cover target account identification, ICP development, data discovery and verification, multi-channel cold outreach, AI-driven lead scoring, and appointment scheduling directly into client calendars, all supported by CRM-integrated workflows.
ExpertCallers differentiates itself through a process-driven delivery model based on Lean Six Sigma (LSS) frameworks and Voice of Customer (VoC) to Critical to Quality (CTQ) alignment. The company emphasizes standardized SOPs, Poka-Yoke error-proofing, and KPI-driven optimization across campaigns, with performance dashboards that track metrics such as cost per lead, SQL rates, funnel velocity, CSAT, first-call resolution, and ROI. Operations are certified to ISO 9001:2015 for quality management and ISO/IEC 27001:2013 for information security, and their lead-generation workflows are described as compliant with GDPR, CCPA, and other privacy regulations.
ExpertCallers serves a wide range of industries including real estate, financial services, healthcare, technology and SaaS, manufacturing, e-commerce and retail, logistics, telecom, and education. With thousands of trained agents across multiple countries, 24x7 coverage, bilingual support, and native integrations with leading CRMs such as Salesforce, HubSpot, and Zoho, the company is positioned as a mid-market, to, enterprise outsourcing partner for organizations looking to scale customer contact and lead-generation operations while controlling costs.
ExpertCallers key features
Teams typically use it for B2B lead generation and pipeline development, outbound SDR and appointment setting, inbound customer service and technical support, and more.
- B2B lead generation and qualification using Lean Six Sigma frameworks and VoC-to-CTQ mapping to improve targeting and lead quality
- Target account identification and ICP development based on firmographics, technographics, intent data, and historical buyer signals
- Decision-maker mapping plus contact data discovery and multi-step verification to build accurate, decision-maker-level databases
- Multi-channel cold outreach via phone. email, and LinkedIn with ABM-oriented, personalized campaigns
- AI-driven lead scoring and behavioral analytics to prioritize high-intent prospects and improve sales efficiency
- Sales-qualified appointment setting with calendar management directly into client sales reps' calendars
- Inbound and outbound call center services including customer support, order taking, collections, customer surveys, and telemarketing
- Email, chat, and video chat support for omnichannel customer engagement and issue resolution
- CCTV monitoring. content moderation, and quality monitoring services for compliance, safety, and brand protection
- 24/7 global coverage with bilingual agents and distributed call centers in India, the Philippines, and Latin America
- CRM integration and workflow automation with systems like Salesforce, HubSpot, and Zoho to sync leads and activities in real time
- Content-centric lead nurturing with drip campaigns. white papers, case studies, and other assets aligned to the buyer journey
- Performance dashboards and analytics tracking CPL. SQL rates, funnel velocity, CSAT, FCR, and other campaign KPIs
- Industry-specific programs for real estate. healthcare, financial services, technology & SaaS, manufacturing, e-commerce, education, and more
- ISO 9001 and ISO/IEC 27001-certified operations with GDPR- and CCPA-compliant data handling processes
What reviewers love, and what to watch
A balanced view of ExpertCallers, drawn from public reviews and product research.
Pros
- Over two decades of global call center and customer relationship management experience with ISO 9001 and ISO 27001-certified operations
- Very broad service catalog spanning inbound and outbound call center, B2B lead generation, appointment setting, email/chat support, content moderation, CCTV monitoring, and back-office services
- Strong process orientation using Lean Six Sigma, VoC-to-CTQ alignment, Poka-Yoke error-proofing, and KPI-driven dashboards to optimize campaigns and SLAs
- Competitive offshore pricing with low hourly starting rates compared with most onshore call centers, plus flexible, usage-based billing tied to call time and scope
- Native and custom integrations with CRMs such as Salesforce, HubSpot, and Zoho, enabling real-time lead sync and pipeline visibility for client sales teams
- Scalable global delivery footprint with thousands of trained agents and 24/7 bilingual coverage across multiple countries and time zones
Cons
- Service is delivered as managed outsourcing rather than a self-service SaaS platform, so every engagement requires custom scoping, onboarding, and vendor management
- Very limited public customer reviews on major software marketplaces like G2, Capterra, and TrustRadius, making independent benchmarking against competitors more difficult
- Employee reviews on platforms like Glassdoor and AmbitionBox highlight concerns about management quality, compensation, and work environment, which could affect long-term agent retention and consistency
ExpertCallers pricing
Published pricing at the time of research. Always confirm current rates with the vendor.
- Outbound and inbound telemarketing campaigns
- Lead generation and product/service promotion
- Basic non-technical customer support (indicative starting rate; final price depends on scope and volume)
- Inbound technical support and help desk services
- Issue troubleshooting and escalation workflows
- Pricing varies by complexity, skill requirements, and contract terms
- Advanced technical support for complex products and services
- Highly skilled agents with specialized expertise
- Custom contracts with rates adjusted for complexity and SLA requirements
No free plan is offered; all programs are paid, custom-scoped outsourcing engagements.
Who ExpertCallers is for
A strong fit for
Growing B2B or B2C organizations with meaningful call, chat, or email volumes that want to outsource SDR, lead generation, or customer support to a process-driven, CRM-integrated offshore team while maintaining strong quality controls and compliance.
Probably not for
Very small businesses with minimal call volume, firms that require a pure self-service software product rather than managed services, or organizations that mandate 100% onshore agents in a single country.
How ExpertCallers compares
Compared with boutique SDR and lead generation agencies like Televerde or Martal Group, ExpertCallers positions itself more as a full-service call center and BPO partner. Its strengths lie in large-scale, process-heavy operations that combine outbound SDR, inbound support, and back-office services, often at lower hourly rates due to its offshore delivery model. This makes it attractive to organizations seeking to outsource both pipeline generation and ongoing customer contact at scale.
Against other contact center outsourcers such as Peak Support and Helpware, ExpertCallers differentiates through its explicit use of Lean Six Sigma frameworks, VoC-to-CTQ alignment, and ISO-certified quality and information security management systems. However, those competitors generally have more visible public reviews and brand awareness in North America. Buyers that value robust process controls, CRM integrations, and a wide service catalog may favor ExpertCallers, while those prioritizing extensive third-party reviews, onshore staffing, or a pure software product might gravitate toward alternative vendors.
Frequently asked about ExpertCallers
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