Five9 is a leading provider of cloud contact center software, founded in 2001 to help organizations move from legacy on-premise call centers to flexible, scalable contact center-as-a-service (CCaaS). Headquartered in San Ramon, California, the company has grown into a global CX vendor serving thousands of customers across industries such as financial services, healthcare, retail, higher education, government, technology, and business process outsourcing.
The Five9 Intelligent CX Platform combines omnichannel routing, global voice, workforce engagement management, and deep analytics with Five9 Genius AI. Organizations can engage customers over voice, email, SMS, chat, social messaging, and video, while AI-powered Intelligent Virtual Agents (IVAs) and Agent Assist provide self-service, real-time transcription, summaries, and guidance to human agents. A unified Agent Desktop Plus experience, Supervisor tools, and powerful reporting give operations teams the visibility and control they need to run large, distributed contact centers.
Five9 differentiates itself with a broad ecosystem of prebuilt integrations and adapters for leading CRM and UC platforms including Salesforce, ServiceNow, Microsoft, Zoom, Zendesk, and others. Open APIs and SDKs allow customers and partners to extend the platform and build custom workflows, data pipelines, and AI use cases. The platform is designed for high reliability and security with 99.999% uptime, global voice coverage, and support for stringent compliance needs.
Publicly traded on NASDAQ under the ticker FIVN, Five9 has surpassed $1 billion in annual revenue and continues to be recognized as a Leader in analyst evaluations such as the Gartner Magic Quadrant and IDC MarketScape for CCaaS. With more than 3,000 customers and over 2,600 employees worldwide, Five9 positions itself as a strategic partner for enterprises looking to modernize their customer experience with AI-driven, human-centered contact center solutions.
