FlatWorld Solutions

Engaging global enterprises to deliver efficient business process solutions. From BPO to BPA – our journey is continuing.

SDR & Lead Gen Services
2002 Founded
1001-5000 Employees
18,000+ Customers
Princeton, New Jersey, USA Headquarters
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Quick Facts

Website
flatworldsolutions.com →
Starting Price
10
Pricing Model
custom
Company Type
acquired
Social
LinkedIn Twitter/X

About FlatWorld Solutions

Flatworld Solutions is a diversified BPO and technology services company that provides IT services, contact centers, engineering, finance and accounting, healthcare BPO, and creative services to more than 18,000 clients in over 100 countries, supported by 5,000+ professionals across global delivery centers in India, the Philippines, Bolivia, and Colombia. flatworldsolutions.com

Founded in 2002 and having launched global operations in 2004, Flatworld has grown into a large-scale outsourcing partner with corporate headquarters in Princeton, New Jersey and major operations hubs in Bangalore and Davao; in 2023 the company became a portfolio investment of Boyne Capital, which partnered with management to accelerate its next phase of growth. prnewswire.com

As part of its contact center practice, Flatworld offers SDR and lead generation services spanning B2B and B2C outreach, including market research, ICP definition, multi-channel campaigns, BANT-based qualification, appointment setting, and pipeline management, all governed by Lean Six Sigma routines, ISO 9001:2015 quality standards, and ISO/IEC 27001:2022–certified, GDPR-compliant data handling. flatworldsolutions.com

Flatworld positions itself at the intersection of BPO, business process automation, and AI, drawing on assets such as its Flatworld.ai automation arm and Salesforce consulting and development practices to embed analytics, RPA, and CRM integration into outsourcing engagements; independent review platform Clutch reports an overall rating of 4.7/5 across 23 client reviews, with customers frequently praising communication, professionalism, and quality of work. flatworldsolutions.com

Key Features

B2B SDR and appointment setting - dedicated SDR teams execute outbound calling, email, and social outreach to book qualified meetings for sales.

Multi-channel lead generation - blends phone, email, chat, web forms, and digital campaigns to capture and nurture leads across touchpoints.

Market research and ICP definition - uses SIPOC diagrams and CTQ trees to identify high-value customer profiles and target segments precisely.

Target audience identification - leverages firmographic, technographic, and behavioral data to find Customer Value Added (CVA) prospects and filter out low-quality records.

BANT-based lead qualification - scores leads on budget, authority, need, and timeline to focus SDR effort on sales-ready opportunities.

AI-driven lead scoring and segmentation - applies predictive models and behavioral analytics to prioritize leads with the highest propensity to convert.

Lead nurturing workflows - runs structured follow-up sequences governed by DMAIC dashboards to move prospects through the funnel efficiently.

Sales pipeline management - updates and manages lead, opportunity, and activity data inside client CRMs to keep the pipeline accurate and actionable.

Appointment setting and event RSVPs - secures meetings, demos, and event attendance with verified decision-makers in target accounts.

Data management, enrichment, and appending - cleans, deduplicates, and enriches prospect databases with missing fields like role, email, and phone.

GDPR-compliant permission-based outreach - uses consent verification, opt-in tracking, and compliant data handling for EU and other regulated markets.

CRM and marketing automation integration - connects campaigns and agent workflows into client systems for real-time data sync and reporting.

Vertical-specialized lead gen programs - tailored playbooks for SaaS, financial services, healthcare, real estate, e-commerce, and other industries.

Analytics and performance dashboards - tracks CAC, lead velocity rate, SQL conversion, and other KPIs in real time for continuous optimization.

ISO-certified, 24/7 operations - ISO 9001 and ISO/IEC 27001:2022-certified processes, global delivery centers, and follow-the-sun staffing.

Pros & Cons

👍 Pros

  • Responsive and communicative project and account teams that keep clients informed and engaged throughout engagements.
  • High overall client satisfaction, with independent platform Clutch reporting a 4.7/5 average rating across 23 reviews for Flatworld Solutions.
  • Strong domain knowledge across BPO, analytics, and technology services, including complex BI and big data projects.
  • Professional and reliable execution, with many reviewers highlighting on-time delivery and adherence to agreed schedules.
  • Ability to improve customer support metrics such as CSAT and handle large volumes efficiently through mature call center operations.

👎 Cons

  • Some clients report that testing and quality assurance could be more thorough, with occasional issues discovered after delivery that require rework.
  • A subset of online reviewers mention experiences where deliverables or outcomes did not fully match initial expectations.
  • Isolated reviews cite frustrations around communication or dispute resolution, indicating that service consistency can vary by project or team.

User Reviews

G2
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TrustRadius
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Integrations

Salesforce HubSpot Zendesk Zoho CRM Freshdesk Oracle SAP Microsoft Dynamics 365 Microsoft SharePoint ServiceNow Power BI Microsoft Power Apps Workday Cloud telephony and VoIP platforms Help desk platforms Custom API environments Secure SFTP/FTP data feeds Email and marketing automation platforms Custom-built CRMs and in-house systems

Best For

Company Size

smb mid-market enterprise

Industries

SaaS & Technology Financial Services & Banking Healthcare & Life Sciences E-commerce & Retail Manufacturing & Industrial Logistics & Supply Chain

Use Cases

Outbound B2B lead generation and appointment setting B2C lead generation for financial services, healthcare, education, and more Lead qualification and nurturing for inbound and marketing-generated leads Account-based outreach and event or webinar recruitment Customer reactivation, renewals, and cross-sell/upsell outreach

FAQ

What is Flatworld Solutions?

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Flatworld Solutions is a global business process outsourcing and technology services company that provides contact center support, SDR and lead generation, back-office processing, software and analytics services, and creative and engineering capabilities. Founded in 2002 and headquartered in Princeton, New Jersey, it serves more than 18,000 clients across 100+ countries through delivery centers in India, the Philippines, and other locations.

How much does Flatworld Solutions cost?

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Flatworld Solutions prices SDR, lead generation, and call center work primarily on a custom, usage-based model. Indicative call center pricing on its website shows telemarketing and non-technical support starting around $10-$15 per hour, with higher rates for technical and advanced technical support. Final pricing depends on factors such as scope, lead volumes, language requirements, hours of coverage, and whether you are engaging on an hourly, FTE, or project basis.

What are the main features of Flatworld Solutions?

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Key features include multi-channel B2B and B2C lead generation, dedicated SDR and appointment-setting teams, market research and ICP definition, BANT-based qualification, AI-driven lead scoring and segmentation, structured nurturing workflows with DMAIC dashboards, CRM and help desk integration (e.g., Salesforce, HubSpot, Zendesk, Zoho, Freshdesk), data enrichment and list building, ISO-certified data security, and 24/7 global delivery.

Who are Flatworld Solutions' main competitors?

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In the SDR and lead generation services category, Flatworld Solutions commonly competes with specialized agencies such as CIENCE, Belkins, Martal Group, and SalesRoads, as well as other global BPO and call center providers that offer lead generation as part of a broader outsourcing portfolio.

Is Flatworld Solutions good for small businesses?

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Flatworld Solutions can be a fit for small and midsize businesses that need cost-effective offshore SDR and lead generation support and are comfortable working with a managed services provider instead of a self-service software tool. However, very small teams with limited budgets, highly localized needs, or a preference for lightweight, pay-as-you-go SaaS products may find a smaller boutique agency or a dedicated sales engagement platform more suitable.

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