Freshdesk is the flagship customer support product of Freshworks Inc., a public SaaS company founded in 2010 in Chennai, India and now headquartered in San Mateo, California. Originally launched as Freshdesk, the company rebranded to Freshworks in 2017 as it expanded into a multi-product CX and EX platform, but the Freshdesk brand continues as its core help desk and customer service offering. en.wikipedia.org
Positioned as an AI-powered, omnichannel help desk, Freshdesk centralizes customer conversations from email, chat, phone, social and web into a single ticketing workspace, with the Freshdesk Command Center bringing together channels, customer context and Freddy AI capabilities. The product is designed to be quick to deploy and easy to use while still offering advanced workflows, SLAs, self-service and analytics, targeting organizations from small teams to support operations with hundreds of agents. freshworks.com
Over 75,000 businesses worldwide use Freshdesk and the broader Freshworks suite, including well-known brands such as the NHS, Honda, Hugo Boss, the University of Pennsylvania and Cisco. freshworks.com It is widely adopted in technology, IT services, financial services, education, ecommerce and other industries that need scalable, multi-channel customer support.
Freshworks went public on the Nasdaq in 2021 under the ticker FRSH after raising nearly $500M in venture funding from investors including Accel, Sequoia, CapitalG and others, and now reports hundreds of millions in annual revenue and roughly 4,400 employees globally. clay.com Freshdesk sits at the center of this portfolio as the flagship CX product, competing most directly with Zendesk, Zoho Desk, Intercom and Help Scout in the modern customer support platform market.
