Front is an AI-powered customer service and customer operations platform that brings all customer communication—email, chat, SMS, social, and voice—into a single, collaborative workspace. Instead of forcing teams into a traditional ticket queue, Front keeps conversations looking and feeling like email while layering in powerful automation, routing, analytics, and AI. The result is a tool that blends the efficiency of a help desk with the familiarity of an inbox, so teams can move quickly without sacrificing a human touch.
Founded in 2013 by Mathilde Collin and Laurent Perrin, Front is headquartered in San Francisco with additional offices in Chicago, Paris, Dublin, and Santiago. The company has raised approximately $204M in venture funding from investors including Sequoia Capital, Salesforce Ventures, and Battery Ventures, and employs around 300 people worldwide. Front serves more than 9,000 businesses, from fast-growing startups to large enterprises, across industries like technology, financial services, logistics, manufacturing, and professional services.
The product spans core capabilities such as shared inboxes, omnichannel ticketing, workflow automation, live chat, and a no-code knowledge base, plus deep integrations with CRMs and business systems. Front’s AI suite includes Topics for automatic conversation categorization, Copilot for AI-assisted drafting, Autopilot as an omnichannel AI agent, and Smart CSAT and Smart QA to infer satisfaction and measure service quality without manual scorecards or surveys. Teams use these tools to route inquiries, prioritize work, and measure performance in real time.
Front positions itself as a modern alternative to legacy help desks like Zendesk, prioritizing ease of use and cross-functional collaboration. It is especially popular with customer support, operations, and account management teams that manage high volumes of email and messages but still need nuanced, relationship-driven communication. With an open API and more than a hundred pre-built integrations, Front can act as the central customer operations hub that ties together systems such as Salesforce, HubSpot, Slack, and Shopify.
