Hit Rate Solutions is a business process outsourcing (BPO) provider that specializes in affordable, high-quality call center and lead generation services. Founded in 2008, the company operates its primary delivery center in Bacolod, Philippines, with U.S. representative offices in Chicago and Wyoming. Its core focus is helping U.S.-centric businesses reduce costs while increasing qualified leads, booked appointments, and customer satisfaction through dedicated inbound and outbound call center services.
The company’s service portfolio spans outbound cold calling, B2B and B2C appointment setting, lead generation, inbound phone answering, virtual receptionist, customer support, order taking, data entry, and virtual assistant services. Hit Rate Solutions emphasizes performance metrics and quality control, advertising a 5-second average speed-to-answer, a 98% call-quality score, 24/7 coverage, and nearly 2,000 calls monitored and scored monthly for quality assurance. Campaigns are tailored by industry, with specialized playbooks for insurance, real estate, healthcare, retail and ecommerce, technology, and professional services.
Operationally, Hit Rate Solutions leans on a trained, English-proficient workforce in the Philippines with American ownership and management, aiming to combine offshore labor efficiencies with U.S.-style service standards. The company highlights a transparent, auditable process: clients can interview prospective agents, define scripts and workflows, receive daily reporting, and leverage CRM-integrated workflows for better visibility. Over the past decade-plus, Hit Rate Solutions has supported thousands of businesses, including over 3,000 in the United States alone, and has expanded from simple telemarketing campaigns to multi-channel outreach that includes phone, email, SMS, and chat.
In the B2B lead generation and SDR services landscape, Hit Rate Solutions positions itself as a cost-effective alternative to U.S.-based outbound sales firms and large global contact centers. Independent rankings and reviews on platforms such as Clutch and industry publications frequently cite the firm’s competitive pricing (starting around $7–$8 per hour), quick onboarding times (often within a few days), and strong client satisfaction. This combination of low hourly rates, outbound expertise, and flexible engagement models makes Hit Rate Solutions especially attractive to small and mid-sized organizations that need consistent pipeline-building activity but lack the budget or desire to build in-house call center or SDR teams.