Hiver is a modern, AI-first customer service platform that lets support, finance, IT, and operations teams manage all customer conversations from the inboxes they already live in—Gmail and Outlook. Instead of forcing agents into a separate, complex help desk, Hiver layers shared inboxes, ticketing, automations, and analytics directly on top of email to create a complete yet familiar workspace. hiverhq.com
The product unifies core support channels—including email, live chat, WhatsApp, voice (via Aircall), a knowledge base, and a self-service customer portal—into a single omnichannel inbox. Teams can assign conversations, collaborate with internal notes and shared drafts, avoid duplicate replies with collision alerts, and enforce SLAs and business hours. Hiver AI adds capabilities such as AI-powered drafting, summarization, sentiment analysis, tagging, and workflow automation, while built-in analytics and custom dashboards track response times, resolution times, CSAT, workload, and SLA performance. hiverhq.com
Founded in 2011 by Niraj Ranjan Rout and Nitesh Nandy, Hiver is headquartered in San Jose, California, with additional presence in India. The company has a global team of 200+ employees and has raised over $30M in funding across multiple rounds, including a $4M Series A led by Kalaari Capital and Kae Capital and a $22M Series B led by K1 Investment Management. mh.linkedin.com
Hiver positions itself as a lightweight but powerful alternative to legacy help desks like Zendesk and Freshdesk, particularly for teams on Google Workspace or Microsoft 365 that want to avoid complex, standalone ticketing systems. Industry reviews consistently highlight its ease of use, fast deployment, and Gmail-native experience, while also noting trade-offs in terms of deep customization and broader platform compatibility compared with heavyweight enterprise suites. capterra.com
