HubSpot Sales Hub

William Libman 🏅

2 months ago

Excellent service, they just have to improve some of their inaccurate automated collections, otherwise splendid.

samantha escudero 🏅

2 months ago

La peor experiencia de compra de software que hemos tenido, son un fraude y no brindan canales de atención para escalar las situaciones, no cumplen con lo propuesto, son de las empresas que quieren vender por vender: en nuestro caso llevamos 10 meses pagando y nunca pudimos utilizarlo, pero nadie se hace responsable. Es increíble lo poco profesional que resultaron.

Mark Rockwell 🏅

4 months ago

HubSpot is loved by some, but I found the software complex, the onboarding way too "self-service" and the company soulless, money-grubbing, and overpriced. I hired a consulting firm who required we sign up for a $32k/year subscription to HubSpot. Annual contract was the only option. 6 months in that engagement failed, and HubSpot forced us to pay the remaining $16k despite us actively not using it, with threats of lawsuit if we didn't pay. Out of integrity we paid the bill, because we did sign the contract, but I've been bitter ever since. I now have 16,000 reasons to hate this company who has zero compassion for a bad recommendation to overinvest in a complex product we should never have bought. What ever happened to "do the right thing?" Just because I signed a contract doesn't make it "right" to force it to be paid.

Ola Nilsson 🏅

4 months ago

The basic toolset is a must, but beyond that, the pricing isn't reasonable. I will keep it, but if I need to expand, I will start evaluating other software.

CF 🏅

6 months ago

One of the worst decisions we ever made was to contract with this company. They have a great sales team but their after sales service is unbelievably bad and worst of all there is no way that you can call anyone. The best that you get is an opportunity to send an email or leave a message. And email responses take anything from two days to two weeks. They are only about sales which is really such a pity. Avoid this company.

Jorge Oquendo 🏅

7 months ago

If there was minus stars to score a company performance we would give Hubspot minus 5 stars. Madison Garcia, sales representative for companies, located in Texas, has mocked and despised our company and the staff since the very first contact with her. On top of that, after coming many times and advising Hubspot and the other customer service and sales managers about the fully improper approach they were deploying on us, there was not even an intention of solving and fixing the situation, on the contrary, they remained totally silent and unattended to our claims and requests of being taken care of. Please do not even think about considering Hubspot for your CRM needs.

Tim King 🏅

8 months ago

Their software stinks. Like a butt.

Pedro Rodriguez Samon 🏅

11 months ago

I have been a paying customer of HubSpot and, while the application itself offers excellent functionalities, my experience with their technical support has been disappointing. I encountered an issue with two-factor authentication (2FA) after upgrading my phone, which prevented me from logging into my account. The support representative, Yesenia A., was unhelpful and unresponsive, often taking more than a day to reply. This lack of assistance resulted in me being locked out of my account for over a week. It's worth noting that HubSpot's own documentation states that the 2FA reset process takes a minimum of 48-72 hours. While the platform's features are commendable, the bureaucratic and sluggish support significantly hampers the overall user experience. Therefore, I am rating HubSpot with 3 stars; the application deserves higher, but the poor technical support cannot be overlooked.

Shaun Lowry 🏅

11 months ago

HubSpot CRM is ok - requires quite a bit of configuring to make it relevant to your business - pretty cumbersome with separate data field correlation management. The Email campaign functionality is "ok" but has A LOT of restrictive policies that automatically block or suspend email sending privileges - not a fan! And Customer Service by HubSpot is intentionally terrible! HubSpot intentionally makes it extremely difficult to even find the access link to support and even when you get through the AI chat bot, the service group has NO authority, insufficient training, and resolve very little and add significantly to your already rising frustration! We are actively looking for an alternative platform!

Vic King 🏅

11 months ago

Absolutely in love with this CRM software. I prefer it over SaleForce to be honest!

Andreas Dittrich 🏅

a year ago

I licenced the product today. Unfortunately 70% of my navigation is spammed with " the next upgrade version". There was a conscious decision to go with a certain version.