Kixie

More Conversations, More Conversions

Dialers & VOIP
★★★★★ 4.6
2013 Founded
51-200 Employees
5000+ Customers
Santa Monica, CA, USA Headquarters
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Quick Facts

✓ Free Trial
Website
kixie.com →
Starting Price
35
Pricing Model
tiered
Free Trial
7 days
Company Type
private
Social
LinkedIn Twitter/X

About Kixie

Kixie is a sales engagement and revenue communications platform built to make outbound and inbound calling and texting more efficient for modern revenue teams. The platform centers on Kixie PowerCall, an AI-enhanced sales dialer that supports multi-line auto dialing, AI human voice detection, and advanced local presence to dramatically increase live connection rates. By unifying voice, SMS, analytics, and automations, Kixie helps sales, marketing, and customer success teams orchestrate more conversations with less manual effort.

Founded in 2013 and headquartered in Santa Monica, California, Kixie has grown from a lightweight click‑to‑call tool into a full contact center platform with conversation intelligence, inbound routing, and advanced analytics. It is tightly integrated with leading CRMs such as HubSpot, Salesforce, Pipedrive, Zoho, and HighLevel, as well as dozens of marketing automation and help desk tools. Every call, text, recording, and disposition can be automatically logged back to the CRM, giving sales leaders and RevOps teams a single source of truth for activity and performance.

Kixie differentiates itself by focusing specifically on revenue teams rather than generic telephony. Features like multi-line PowerDialer, ConnectionBoost local presence and spam-risk mitigation, automated call and SMS cadences, and AI-powered conversation intelligence are designed to support high-volume outbound prospecting, rapid speed-to-lead for inbound inquiries, and efficient customer support. Chrome and mobile apps make it easy for distributed teams to adopt the platform quickly, while real-time dashboards and leaderboards help managers coach and motivate reps.

With thousands of customers worldwide and consistently strong ratings on G2, Capterra, Software Advice, and GetApp, Kixie has established a solid position in the SMB and mid-market sales dialer and cloud contact center space. It is frequently shortlisted as an alternative to more generalist VoIP providers and larger contact center suites, especially for organizations that want powerful outbound dialing and SMS tightly embedded into their existing CRM workflows.

Key Features

Multi-line PowerDialer - dial up to 10 leads at once with AI human voice detection to skip voicemails and IVRs.

Single-line auto dialer - structured one-by-one power dialing with CRM data surfaced directly in the dialer.

ConnectionBoost local presence - AI-powered local caller ID, spam-risk mitigation, and progressive caller ID to increase pickup rates.

Bi-directional CRM integration - automatically logs calls, texts, recordings, and outcomes to leading CRMs.

Click-to-call and click-to-text - one-click calling and SMS from any web page or CRM list via the Kixie PowerCall Chrome extension.

Team SMS and shared inboxes - collaborative SMS inboxes with internal notes so multiple reps can manage conversations without duplication.

Voicemail drop - drop pre-recorded voicemails with a single click to save time on repetitive messages.

Automated call and SMS cadences - build structured multi-step outreach sequences triggered from CRM fields and events.

Intelligent call routing & IVR - rule-based routing, auto-attendant, ring groups, and call queues for inbound call handling.

Call recording and live coaching - record calls, monitor live, and use whisper/barge for coaching and quality assurance.

Conversation intelligence - AI transcription, keyword and phrase tracking, sentiment analysis, and AI-generated call summaries.

Real-time dashboards & leaderboards - live reporting, wallboards, and leaderboards to track activity and performance across teams.

DNC compliance tooling - automated Do Not Call list checks and compliance controls to reduce regulatory risk.

Caller ID reputation management - tools to monitor and remediate "Spam Risk" labels and protect phone number reputation.

Mobile apps - native iOS and Android apps to make and receive calls and SMS on the go with full logging to the CRM.

Pros & Cons

👍 Pros

  • Deep native integrations with HubSpot, Salesforce, Pipedrive, Zoho and other CRMs, with automatic logging of calls, SMS, recordings, and outcomes.
  • Powerful multi-line PowerDialer and AI-powered local presence that significantly increase call volume and live connection rates.
  • Fast implementation and intuitive Chrome extension; many reviewers note that reps can be calling within minutes and adoption is straightforward.
  • Strong SMS capabilities, including templates, automated sequences, and team SMS shared inboxes to coordinate responses.
  • US-based support team with generally positive feedback on onboarding help, troubleshooting, and willingness to configure integrations for customers.
  • Good perceived value and ROI for outbound teams, with many users reporting higher productivity and improved conversion rates after implementation.

👎 Cons

  • Multiple reviews mention bugs, glitches, or occasional outages with the dialer or Chrome extension, sometimes requiring users to reinstall or contact support.
  • Support hours are limited to weekday US business hours, and some customers report frustration with the lack of weekend or 24/7 support when issues arise.
  • Some users describe the UI and reporting as less intuitive or less customizable than they would like, especially for advanced analytics.
  • Several reviewers complain about rigid contract terms and difficulty canceling early, including being required to commit to multi-month or annual agreements.
  • Certain HubSpot users note quirks and glitches with team SMS and contact syncing, such as strict phone-number formatting requirements and missed logs.

User Reviews

G2
4.8
★★★★★
Capterra
4.6
★★★★★
TrustRadius
8.6
★★★★★

Integrations

HubSpot Salesforce Zoho HighLevel Pipedrive ActiveCampaign Slack Zapier Make Tray.io monday.com Marketo Mailchimp Shopify BigCommerce Zendesk Zendesk Sell Microsoft Dynamics Outreach Salesloft Gong Salesforce Marketing Cloud Salesforce Pardot

Best For

Company Size

smb mid-market enterprise

Industries

SaaS Technology Financial Services Real Estate E-commerce Home Improvement

Use Cases

High-volume outbound calling and sales prospecting Speed-to-lead phone and SMS follow-up on inbound web leads Sales development and appointment setting Blended inbound/outbound inside sales and account management Customer support and contact center voice/SMS operations Automated lead nurturing and reactivation via SMS and call cadences

FAQ

What is Kixie?

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Kixie is an AI-powered sales engagement and VoIP platform that combines a multi-line power dialer, business SMS, inbound call routing, and conversation intelligence. It integrates deeply with leading CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and HighLevel so that every call, text, and outcome is automatically logged, giving revenue teams a streamlined way to run high-volume outbound, handle inbound calls, and track performance in one place.

How much does Kixie cost?

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Kixie uses a per-user, tiered pricing model with both monthly and annual billing options. Public third-party sources indicate that plans typically start around $35 per user per month for an Integrated tier, with more advanced Professional and Outbound PowerDialer tiers priced higher and an Ultimate Revenue plan available on a custom basis. The vendor does not publish exact per-seat pricing on its website, so buyers generally need to request a quote or start a 7-day free trial via the Kixie pricing page.

What are the main features of Kixie?

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Key Kixie features include a multi-line PowerDialer (up to 10 simultaneous calls) with AI human voice detection, ConnectionBoost local presence and spam-risk mitigation, click-to-call and click-to-text from any web page, bi-directional CRM integration, team SMS with shared inboxes, voicemail drop, automated call and SMS cadences, IVR and intelligent call routing, call recording and live coaching, AI conversation intelligence, and real-time dashboards and leaderboards. Native iOS, Android, and Chrome apps extend these capabilities across devices.

Who are Kixie's main competitors?

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Kixie's primary competitors include other cloud-based sales dialers and VoIP platforms such as JustCall, CloudTalk, RingCentral RingEX, and Dialpad. In more complex contact center or sales engagement scenarios, it may also be evaluated alongside tools like Five9, Aircall, and outreach platforms that offer their own dialers. Buyers typically compare these products on factors like dialer modes, CRM integrations, reliability, support model, and pricing.

Is Kixie good for small businesses?

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Yes. Kixie is widely used by small and mid-sized businesses that need to increase outbound calling volume and speed-to-lead without a large IT footprint. Its Chrome extension, quick-start free trial, and turnkey integrations with popular CRMs make it accessible for small teams, while features like multi-line power dialing, SMS, and IVR provide room to grow. Very small or budget-constrained teams that make only occasional calls may find it more powerful than necessary, but for active SDR and inside sales teams, Kixie is generally a strong fit.

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