Kixie is an AI-powered sales engagement and VoIP platform that combines multi-line power dialing, business SMS, and deep CRM integrations to help revenue teams connect with more prospects and customers.
Independently researched by the SalesHive team. Ratings are from public review platforms; this page is not sponsored by or affiliated with Kixie. Research last updated December 2025.
What is Kixie?
Kixie is a sales engagement and revenue communications platform built to make outbound and inbound calling and texting more efficient for modern revenue teams. The platform centers on Kixie PowerCall, an AI-enhanced sales dialer that supports multi-line auto dialing, AI human voice detection, and advanced local presence to dramatically increase live connection rates. By unifying voice, SMS, analytics, and automations, Kixie helps sales, marketing, and customer success teams orchestrate more conversations with less manual effort.
Founded in 2013 and headquartered in Santa Monica, California, Kixie has grown from a lightweight click-to-call tool into a full contact center platform with conversation intelligence, inbound routing, and advanced analytics. It is tightly integrated with leading CRMs such as HubSpot, Salesforce, Pipedrive, Zoho, and HighLevel, as well as dozens of marketing automation and help desk tools. Every call, text, recording, and disposition can be automatically logged back to the CRM, giving sales leaders and RevOps teams a single source of truth for activity and performance.
Kixie differentiates itself by focusing specifically on revenue teams rather than generic telephony. Features like multi-line PowerDialer, ConnectionBoost local presence and spam-risk mitigation, automated call and SMS cadences, and AI-powered conversation intelligence are designed to support high-volume outbound prospecting, rapid speed-to-lead for inbound inquiries, and efficient customer support. Chrome and mobile apps make it easy for distributed teams to adopt the platform quickly, while real-time dashboards and leaderboards help managers coach and motivate reps.
With thousands of customers worldwide and consistently strong ratings on G2, Capterra, Software Advice, and GetApp, Kixie has established a solid position in the SMB and mid-market sales dialer and cloud contact center space. It is frequently shortlisted as an alternative to more generalist VoIP providers and larger contact center suites, especially for organizations that want powerful outbound dialing and SMS tightly embedded into their existing CRM workflows.
Kixie key features
Teams typically use it for high-volume outbound calling and sales prospecting, speed-to-lead phone and SMS follow-up on inbound web leads, sales development and appointment setting, and more.
- Multi-line PowerDialer. dial up to 10 leads at once with AI human voice detection to skip voicemails and IVRs.
- Single-line auto dialer. structured one-by-one power dialing with CRM data surfaced directly in the dialer.
- ConnectionBoost local presence. AI-powered local caller ID, spam-risk mitigation, and progressive caller ID to increase pickup rates.
- Bi-directional CRM integration. automatically logs calls, texts, recordings, and outcomes to leading CRMs.
- Click-to-call and click-to-text. one-click calling and SMS from any web page or CRM list via the Kixie PowerCall Chrome extension.
- Team SMS and shared inboxes. collaborative SMS inboxes with internal notes so multiple reps can manage conversations without duplication.
- Voicemail drop. drop pre-recorded voicemails with a single click to save time on repetitive messages.
- Automated call and SMS cadences. build structured multi-step outreach sequences triggered from CRM fields and events.
- Intelligent call routing & IVR. rule-based routing, auto-attendant, ring groups, and call queues for inbound call handling.
- Call recording and live coaching. record calls, monitor live, and use whisper/barge for coaching and quality assurance.
- Conversation intelligence. AI transcription, keyword and phrase tracking, sentiment analysis, and AI-generated call summaries.
- Real-time dashboards & leaderboards. live reporting, wallboards, and leaderboards to track activity and performance across teams.
- DNC compliance tooling. automated Do Not Call list checks and compliance controls to reduce regulatory risk.
- Caller ID reputation management. tools to monitor and remediate "Spam Risk" labels and protect phone number reputation.
- Mobile apps. native iOS and Android apps to make and receive calls and SMS on the go with full logging to the CRM.
What reviewers love, and what to watch
A balanced view of Kixie, drawn from public reviews and product research.
Pros
- Deep native integrations with HubSpot, Salesforce, Pipedrive, Zoho and other CRMs, with automatic logging of calls, SMS, recordings, and outcomes.
- Powerful multi-line PowerDialer and AI-powered local presence that significantly increase call volume and live connection rates.
- Fast implementation and intuitive Chrome extension; many reviewers note that reps can be calling within minutes and adoption is straightforward.
- Strong SMS capabilities, including templates, automated sequences, and team SMS shared inboxes to coordinate responses.
- US-based support team with generally positive feedback on onboarding help, troubleshooting, and willingness to configure integrations for customers.
- Good perceived value and ROI for outbound teams, with many users reporting higher productivity and improved conversion rates after implementation.
Cons
- Multiple reviews mention bugs, glitches, or occasional outages with the dialer or Chrome extension, sometimes requiring users to reinstall or contact support.
- Support hours are limited to weekday US business hours, and some customers report frustration with the lack of weekend or 24/7 support when issues arise.
- Some users describe the UI and reporting as less intuitive or less customizable than they would like, especially for advanced analytics.
- Several reviewers complain about rigid contract terms and difficulty canceling early, including being required to commit to multi-month or annual agreements.
- Certain HubSpot users note quirks and glitches with team SMS and contact syncing, such as strict phone-number formatting requirements and missed logs.
Kixie pricing
Published pricing at the time of research. Always confirm current rates with the vendor.
- Business phone service with US/Canada calling
- Core CRM integrations and automatic call logging
- Click-to-call and click-to-text
- Basic SMS and IVR, ring groups, call recording
- Reporting dashboard
- All Integrated features
- Automated lead caller and advanced call workflows
- SMS templates and basic SMS automations
- Call queues and live call coaching
- Voicemail drop and desk phone support
- All Professional features
- Single and multi-line PowerDialer (up to 10 lines)
- Campaign and calling session management
- AI human voice detection for answering machine avoidance
- All Outbound PowerDialer features
- Advanced conversation intelligence and sentiment analysis
- Custom workflows and revenue orchestration
- DNC compliance add-ons and premium analytics
- Priority support and implementation assistance
Setup: None (no setup fee; a separate refundable minutes/SMS reserve balance is charged for usage) Not applicable, Kixie offers a 7-day free trial but no ongoing free tier.
Who Kixie is for
A strong fit for
Kixie is best suited for SMB and mid-market revenue teams that rely on a CRM like HubSpot, Salesforce, Pipedrive, Zoho, or HighLevel and need a multi-line power dialer plus SMS tightly integrated into their workflows to run high-volume outbound, rapid lead follow-up, and light to moderate contact center operations.
Probably not for
Organizations that require a full omnichannel contact center with built-in email, chat, and social messaging, highly customized on-premise telephony, strict 24/7 support SLAs, or very low-volume teams that do not depend on CRM-driven workflows may find Kixie more than they need or not aligned with their requirements.
How Kixie compares
Compared with dialer-focused competitors like JustCall and CloudTalk, Kixie emphasizes deep CRM integration and AI features such as ConnectionBoost local presence, AI human voice detection, and conversation intelligence. This makes it particularly attractive for CRM-centric revenue teams that want an outbound and inbound voice/SMS layer tightly coupled to HubSpot, Salesforce, Pipedrive, Zoho, HighLevel, and related tools. Its Chrome-centric deployment model, mobile apps, and strong automation capabilities give it an advantage for teams that value fast rollout and highly automated sales workflows.
Against broader VoIP suites and UCaaS providers like RingCentral and Dialpad, Kixie is more opinionated and specialized around sales and revenue operations. It lacks some unified communications features (such as rich team messaging, meetings, and full omnichannel capabilities), but in exchange offers multi-line dialing, sales-focused analytics, and tight CRM workflows that generic phone systems often do not match. For organizations whose primary need is high-output outbound sales and CRM-driven engagement rather than a general-purpose corporate phone system, Kixie is often a more focused and efficient choice.
Where Kixie can lag is in enterprise-grade reliability expectations and service guarantees. Some customers report outages, bugs, and inflexible contract terms, and buyers needing global, always-on support or formal SLAs may prefer more established CCaaS vendors. Nonetheless, for many SMB and mid-market teams, particularly in SaaS, real estate, financial services, and other high-volume outbound industries, Kixie strikes a compelling balance between feature depth, sales-focused design, and overall value.
Tool research is the easy part. Someone still has to build the lists, write the copy, make the calls, and book the meetings.
Frequently asked about Kixie
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