Lemlist

Dear Kevin, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, and we're sorry to hear about the challenges you've faced. Your insights are invaluable, and we are committed to addressing the issues you've raised to enhance our platform. We understand the importance of user-friendly and efficient tools, and we apologize for any frustration caused by the limitations you encountered. Our team is actively working on improvements, and your specific points will be thoroughly examined to enhance the overall user experience. Regarding your concerns: Reversibility: We hear you on the need for more flexibility, and we're exploring ways to make actions more reversible for our users. Communication: We acknowledge the importance of clear communication regarding updates and features. Moving forward, we'll ensure better transparency through detailed patch notes and notifications. Customer Service: We're sorry if our current support didn't meet your expectations. We're always working on refining our support process to provide more personalized assistance. If we send over an article that is usually because we had those cases previously and built an article based on them with full videos and screenshots explaining the solution. Enrichment System: Your feedback on the enrichment system is noted, and we're looking into ways to make the cost structure more transparent. In case sometimes users are not happy with what they have been charged, we always provided refund. If you still feel you were charged for something you shouldn't have been - feel free to reach out to support and we will refund it. Language Preferences: We understand the significance of language preferences, but we are an international company with users from all over the world, that also reach out to leads all over the world. It made more sense in that way to focus on one language, then keep it bilingual. However, we still provide demos in French and onboarding in French. We appreciate your patience as we strive to make lemlist a more intuitive and enjoyable platform for our users. If you're open to it, we would love to connect with you directly to gather more insights and ensure a smoother experience moving forward. Thank you again for your feedback. We're committed to learning from your experience and making necessary enhancements to provide a tool that exceeds your expectations. Best regards, lempire team

Dear Stef, We wanted to take a moment to express our sincere gratitude for your positive review. We deeply appreciate you taking the time to share your feedback, and we're thrilled to know that you had a pleasant experience with us. Your kind words inspire us to continue delivering top-notch service and to always strive for excellence. Thank you for being a valued client, and we look forward to serving you again in the future. Warm regards, lempire team 💝

Hiya Charles, Thank you from all of us here, working daily on the software dedicated to your growth. It's so uplifting to hear that you had a positive experience with our service. It's really heartwarming to know that our efforts made a difference. We always aim to give the best, and it's fantastic to know we hit the mark with you. Thank you also for taking the time to share your feedback and, as usual, in case you need any assistance - feel free to jump on our live chat or lemlist community. All the best. lemlist team 😊

Dear David, I'm sincerely sorry to hear about the difficulties you've experienced and I completely understand your frustration. It seems there was a misunderstanding regarding the cancellation process of our services. When you cancelled your lemlist subscription, it did not automatically cancel your associated lemwarm subscription. Lemwarm is usually a separate, paid service; however, it was included for free with your lemlist plan. As a result, when lemlist was cancelled, the lemwarm charges began. We take responsibility for any confusion this may have caused. It's also our policy to issue a refund in situations like this, and we want to assure you that we'll promptly process your refund for the charges related to the lemwarm service. In the future, please don't hesitate to reach out to our support team if you have any questions or need assistance with our services. We reviewed your past communications and found that the only ticket you opened with us was left unresolved due to lack of response on your end. We're always here to help, and your feedback is invaluable in helping us improve our service. There was also a ticket of yours 7 months ago, where we helped you to use the account, so it is not clear how you did not know you were paying for it whole 9 months, it was probably 7 months, since we see that was the last activity on the account - we will fully refund it. We deeply regret any inconvenience caused and thank you for bringing this to our attention. We're committed to providing the best customer experience possible and will continue to strive to meet your expectations. Best Regards. lemlist team

Emils hi, so sorry to hear you did not like the upgrades we did. We do agree it is a bit more complex then how it used to be, simply due to us trying to add as many features possible to help our users get best possible results and go in line with how fast the technology drives. We would though appreciate your feedback in an email with details and our product team will be happy to see what can be simplified perhaps out of the things you do not like. Every feedback is taken seriously and brainstormed of. Once again, we are truly sorry for the bad experience and we do understand sometimes our product, as every, is simply not the best fit for every user out there.

Helllooo, seems you left 2 bad ratings from 2 different accounts in the same minute, but no comment. We would love to help you and revise what we did wrong, but there is no user with the names you registered reviews under, nor there is any ticket with support. Could you please let us know why the rating was left, so we can maybe correct what we did wrong?

Dear lemlister, looked at this rating and tried to find any user with this company name, but was unable to. Seems we never had a user with it and you left no comment why you were disappointed by our service. We would love to answer it though or help you in any possible way, so it would be great if you can explain the rating.💝

Dear Fabien, looked at this rating and tried to find any user with this last name, but was unable to. Seems we never had a user with it and you left no comment why you were disappointed by our service. We would love to answer it though or help you in any possible way, so it would be great if you can explain the rating.💝

Dear Clement, We are incredibly grateful for the wonderful review you left for our services. It's always heartening to hear that we are making a positive impact on our customers' experiences. Our team is dedicated to providing the best services and support, and your kind words validate our hard work. Your feedback not only helps us, but also helps other customers to have confidence in our services. Thank you again for taking the time to share your positive experience. We value your input and appreciate your support. We look forward to continuing to serve you and strive to exceed your expectations every time. Best Regards. lemlist team

Thank you so much for the nice insight. We truly appreciate it and hope to see you on our events in the future☺️

Dear Roman, We are incredibly grateful for the wonderful review you left for our services. It's always heartening to hear that we are making a positive impact on our customers' experiences. Our team is dedicated to providing the best services and support, and your kind words validate our hard work. Your feedback not only helps us, but also helps other customers to have confidence in our services. Thank you again for taking the time to share your positive experience. We value your input and appreciate your support. We look forward to continuing to serve you and strive to exceed your expectations every time. Best Regards. Customer Support Team😊

Dear Ezra, We are incredibly grateful for the wonderful review you left for our services. It's always heartening to hear that we are making a positive impact on our customers' experiences. Our team is dedicated to providing the best services and support, and your kind words validate our hard work. Your feedback not only helps us, but also helps other customers to have confidence in our services. Thank you again for taking the time to share your positive experience. We value your input and appreciate your support. We look forward to continuing to serve you and strive to exceed your expectations every time. Best Regards. lemlist team

Thank youuuuu Jonathan 💝 Hugs from our CS team

Dear Timothe, We are incredibly grateful for the wonderful review you left for our services. It's always heartening to hear that we are making a positive impact on our customers' experiences. Our team is dedicated to providing the best services and support, and your kind words validate our hard work. Your feedback not only helps us, but also helps other customers to have confidence in our services. Thank you again for taking the time to share your positive experience. We value your input and appreciate your support. We look forward to continuing to serve you and strive to exceed your expectations every time. Best Regards. Customer Support Team☺️

Dear Chris, We are incredibly grateful for the wonderful review you left for our services. It's always heartening to hear that we are making a positive impact on our customers' experiences. Our team is dedicated to providing the best services and support, and your kind words validate our hard work. Your feedback not only helps us, but also helps other customers to have confidence in our services. Thank you again for taking the time to share your positive experience. We value your input and appreciate your support. We look forward to continuing to serve you and strive to exceed your expectations every time. Best Regards. lemlist team

Dear Munji, We are incredibly grateful for the wonderful review you left for our services. It's always heartening to hear that we are making a positive impact on our customers' experiences. Our team is dedicated to providing the best services and support, and your kind words validate our hard work. Your feedback not only helps us, but also helps other customers to have confidence in our services. Thank you again for taking the time to share your positive experience. We value your input and appreciate your support. We look forward to continuing to serve you and strive to exceed your expectations every time. Best Regards. lemlist team