LiveAgent is a full-featured customer support platform designed to bring all customer communication into one place. It combines a powerful ticketing system, real-time live chat, built-in call center, social media integrations, and a self-service customer portal so teams can manage the entire support lifecycle from a single interface. With more than 130 ticketing features and over 200 integrations, LiveAgent is built to adapt to a wide range of workflows and tech stacks.
The product was developed by Quality Unit and established as a commercial solution in 2006, making it one of the earliest help desk platforms to blend live chat and ticketing in a single tool. Over nearly two decades, LiveAgent has evolved into a mature, cloud-based solution used by over 40,000 businesses and 150 million end users worldwide. The company operates out of Bratislava (headquarters), Kyiv, and New York, serving customers globally across B2B and B2C industries.
LiveAgent is particularly popular among small and mid-sized businesses that need enterprise-grade capabilities without enterprise-level complexity or pricing. It offers a robust ticketing core with SLAs, automation rules, time rules, reporting, and a built-in CRM, alongside a very fast live chat widget and a fully integrated call center. Recent releases have added an AI suite, including an AI Chatbot and AI Answer Assistant tools, to help deflect routine inquiries and improve agent productivity.
The platform is consistently highly rated on major review sites such as G2, Capterra, and TrustRadius, where users praise its breadth of features, value for money, and responsive 24/7 support. Competing against tools like Zendesk, Freshdesk, and LiveChat, LiveAgent positions itself as an affordable, all-in-one alternative that’s easy to implement (usually in under a day) while still offering the depth needed for serious customer support operations.
