LiveChat is an AI-powered live chat and customer service platform from Text that helps businesses increase online sales, improve customer satisfaction, and automate support through real-time website and messaging conversations.
Independently researched by the SalesHive team. Ratings are from public review platforms; this page is not sponsored by or affiliated with LiveChat. Research last updated December 2025.
What is LiveChat?
LiveChat is an AI-powered live chat and customer service platform developed by Text (formerly LiveChat Software), designed to help businesses increase online sales, improve customer satisfaction, and automate support through a customizable website chat widget and omnichannel messaging. It combines real-time chat, integrated chatbots, reporting, and integrations with 200+ tools into a single, cloud-based solution.
The core LiveChat product centers on a fast, responsive chat widget that can be embedded on websites and inside mobile apps, giving agents features like message sneak-peek, canned responses, chat routing and transfers, file sharing, and searchable chat archives. AI features such as Copilot, text enhancement, tag suggestions, and automatic chat summaries help agents respond faster and keep context, while campaigns and proactive greetings let teams start conversations based on visitor behavior and guide shoppers toward conversion.
LiveChat is part of a broader suite from Text that includes ChatBot for building automated chatbots, HelpDesk for email and ticket-based support, KnowledgeBase for self-service content, and OpenWidget for website widgets. These products integrate tightly so organizations can handle live chat, asynchronous messaging, and ticketing in one workflow while syncing data into CRMs, ecommerce platforms, and marketing tools like Salesforce, HubSpot, Shopify, WooCommerce, BigCommerce, Mailchimp, and Zapier-connected apps.
Founded in 2002 in Wrocław, Poland and now operating under the Text brand, the company is publicly traded on the Warsaw Stock Exchange and serves tens of thousands of customers worldwide, including well-known brands such as Adobe, AirAsia, Best Buy, ING, and Sephora. LiveChat consistently ranks among the leading live chat solutions on software review platforms, with strong ratings on G2, Capterra, and TrustRadius that highlight its ease of use, reliability, rich integrations, and high-quality support.
LiveChat key features
Teams typically use it for real-time customer support, proactive sales and upsell on website, lead capture and qualification, and more.
- Customizable website chat widget with branding. themes, and flexible placement options.
- AI Copilot with text enhancement. tag suggestions, and automatic chat summaries to assist agents in real time.
- Message sneak-peek so agents can see what visitors are typing before they send and reply faster.
- Canned responses. chat tags, and keyboard shortcuts to handle repetitive questions efficiently.
- Visitor tracking and real-time website traffic monitoring. including goals and sales tracking.
- Proactive chat invitations and campaign pop-ups triggered by visitor behavior, pages viewed, or UTM parameters.
- Omnichannel messaging via integrations with Facebook Messenger. WhatsApp Business, email/ticketing, and more.
- Chat routing. groups, and transfers to direct conversations to the right team or subject-matter expert.
- Searchable chat archives with full history and filters by agent. date, rating, or keywords.
- Built-in reports and dashboards for chat volume. agent performance, sales impact, campaign conversion, and staffing prediction.
- Marketplace with 200+ apps and integrations across ecommerce. CRM, marketing automation, analytics, and productivity tools.
- Native mobile apps for iOS and Android plus desktop and web apps so agents can answer chats from any device.
- Multi-language support and configurable pre-chat and post-chat surveys to collect context and feedback.
- Tight integration with Text products (ChatBot. HelpDesk, KnowledgeBase, OpenWidget) to extend into automation, ticketing, and self-service.
What reviewers love, and what to watch
A balanced view of LiveChat, drawn from public reviews and product research.
Pros
- Intuitive, easy-to-use interface and quick setup for both agents and administrators.
- Fast, reliable chat experience with features like canned responses and message sneak-peek that let agents handle multiple conversations efficiently.
- Extensive integration ecosystem (200+ apps) with popular tools such as Shopify, Salesforce, HubSpot, Mailchimp, Zendesk, and Zapier.
- High-quality 24/7/365 customer support and rich self-service resources, frequently praised in user reviews.
- Proactive campaigns, ecommerce features, and reporting that help improve conversion rates, customer satisfaction, and overall support performance.
Cons
- Pricing is relatively high compared with some competitors and can become expensive for smaller teams as you add agents.
- Some advanced capabilities (such as detailed reporting, automation, or ticketing) require higher-tier plans or separate Text products like ChatBot and HelpDesk.
- Reviewers report occasional issues with mobile app usability, notifications, and billing or auto-renewal practices.
LiveChat pricing
Published pricing at the time of research. Always confirm current rates with the vendor.
- 1 user
- Track up to 100 visitors
- 60-day chat history
- Basic widget customization
- 24/7/365 support
- Unlimited users
- Track up to 400 visitors
- Unlimited chat history
- Full widget customization
- Basic reporting
Who LiveChat is for
A strong fit for
Digital-first B2B or B2C companies that generate revenue online and want a mature, customizable live chat platform with strong integrations and optional chatbots to scale sales and support.
Probably not for
Organizations that primarily need an all-in-one IT help desk/ITSM suite, or very small businesses that require a free or ultra-low-cost basic chat widget.
How LiveChat compares
Compared to competitors like Intercom and Zendesk, LiveChat focuses more narrowly on real-time chat and conversational commerce rather than providing a full CRM or ITSM suite. Its strength lies in combining a polished chat experience with a large integration ecosystem, allowing teams to keep their existing CRM, marketing, and ticketing tools while layering LiveChat on top. Reviewers often highlight that LiveChat is easier to learn and faster to deploy than heavier platforms, yet still powerful enough for many mid-market and enterprise scenarios.
Versus lower-cost chat tools such as Tidio or LiveAgent, LiveChat tends to be more expensive but offers more mature reporting, ecommerce features, and access to Text’s broader product suite (ChatBot, HelpDesk, KnowledgeBase, OpenWidget). Software review sites consistently show LiveChat with strong satisfaction scores, 4.5/5 on G2, 4.6/5 on Capterra, and 7.3/10 on TrustRadius, driven by its reliability, integrations, and support quality, while most negative feedback centers on pricing and certain feature limitations. This positions LiveChat as a “premium but still SMB-friendly” choice for organizations that value time-to-value, agent productivity, and ecosystem flexibility more than rock-bottom price.
Tool research is the easy part. Someone still has to build the lists, write the copy, make the calls, and book the meetings.
Frequently asked about LiveChat
The short version is on the surface. Open any question to go deeper.