LiveChat is an AI-powered live chat and customer service platform developed by Text (formerly LiveChat Software), designed to help businesses increase online sales, improve customer satisfaction, and automate support through a customizable website chat widget and omnichannel messaging. It combines real-time chat, integrated chatbots, reporting, and integrations with 200+ tools into a single, cloud-based solution. livechat.com
The core LiveChat product centers on a fast, responsive chat widget that can be embedded on websites and inside mobile apps, giving agents features like message sneak-peek, canned responses, chat routing and transfers, file sharing, and searchable chat archives. AI features such as Copilot, text enhancement, tag suggestions, and automatic chat summaries help agents respond faster and keep context, while campaigns and proactive greetings let teams start conversations based on visitor behavior and guide shoppers toward conversion. livechat.com
LiveChat is part of a broader suite from Text that includes ChatBot for building automated chatbots, HelpDesk for email and ticket-based support, KnowledgeBase for self-service content, and OpenWidget for website widgets. These products integrate tightly so organizations can handle live chat, asynchronous messaging, and ticketing in one workflow while syncing data into CRMs, ecommerce platforms, and marketing tools like Salesforce, HubSpot, Shopify, WooCommerce, BigCommerce, Mailchimp, and Zapier-connected apps. en.wikipedia.org
Founded in 2002 in Wrocław, Poland and now operating under the Text brand, the company is publicly traded on the Warsaw Stock Exchange and serves tens of thousands of customers worldwide, including well-known brands such as Adobe, AirAsia, Best Buy, ING, and Sephora. LiveChat consistently ranks among the leading live chat solutions on software review platforms, with strong ratings on G2, Capterra, and TrustRadius that highlight its ease of use, reliability, rich integrations, and high-quality support. en.wikipedia.org