Magellan Solutions Outsourcing Inc. is a business process outsourcing (BPO) and call center company headquartered in Mandaluyong City, Metro Manila, Philippines. Founded in 2005, it began as a small inbound call center and has grown into a multi-site operation with more than a thousand employees and over a thousand seats, serving SMEs and large enterprises across North America, Europe, Asia-Pacific, and Australia.
The company’s core offerings span inbound customer care, technical support, order taking, reservations, help desk services, and 24/7 multilingual support, as well as outbound telemarketing, appointment setting, and lead generation campaigns. Magellan Solutions also runs extensive back-office and data processing operations, including medical billing and coding, accounting and finance support, data entry, transcription, and other back-office workflows. Its lead generation services combine traditional outbound calling with digital tactics such as SEO, paid search, social media marketing, content marketing, and email-based demand generation.
Magellan Solutions differentiates itself with a strong focus on small and medium-sized businesses, flexible pricing and staffing models, and a consultative approach to campaign design. The company emphasizes quality over sheer volume of calls, using KPIs, quality assurance programs, and real-time reporting to track performance, and it invests heavily in training its agents in telemarketing, sales development, and demand generation techniques. Its technology stack includes predictive dialing, integrated CRM, computer telephony integration (CTI), call recording, analytics, and omnichannel contact center capabilities.
Data security and regulatory compliance are central to Magellan’s market positioning. The company is certified to ISO 27001:2013 for information security management and adheres to HIPAA, GDPR, and PCI-DSS standards for clients in healthcare, financial services, and other regulated industries. With delivery centers in the Philippines and a U.S. presence through Magellan Solutions USA, the organization positions itself as an SME-focused alternative to mega-BPOs, offering highly customized outsourcing solutions for sales development, customer experience, and back-office support.
