Magellan Solutions

Magellan Solutions does not publish standardized pricing on its website. Engagements are typically scoped and priced based on factors such as the number of agents, whether seats are dedicated or shared, required languages, operating hours, channels used (phone, email, chat, digital), and the complexity of workflows or compliance requirements. Historically, some services like telephone answering have used bracketed monthly plans, but current rates are provided only via custom quotes, so prospective clients should contact Magellan Solutions' sales team for accurate, up-to-date pricing.

Magellan Solutions' main features include inbound customer service and help desk support, outbound telemarketing and SDR-style lead generation, appointment setting, cold calling, and customer retention campaigns. It also offers digital marketing-led demand generation (SEO, paid search, display advertising, social media marketing, content and email campaigns), as well as extensive back-office services such as data entry, transcription, accounting and finance support, and medical billing and coding. Underpinning these services are omnichannel contact center technology, predictive dialing, integrated CRM and CTI, real-time reporting, and strict security and compliance controls.

Magellan Solutions competes with other outsourced SDR and contact center providers and BPOs that focus on lead generation and customer experience. Commonly compared alternatives include CIENCE, which combines SDR services with its own technology stack; Peak Support and Helpware, which provide premium customer support and contact center outsourcing; and SureCall Experts, a BPO specializing in multi-channel customer support. Large global contact center firms and specialist lead-generation agencies can also be considered competitors, depending on the use case and geography.

Yes. Magellan Solutions explicitly positions itself as an SME-focused BPO, with pricing and engagement models designed to be accessible for small and mid-sized businesses that may only need a handful of agents or limited campaign scope. Its flexible staffing options, experience working with startups and smaller organizations, and willingness to customize scripts, KPIs, and processes make it a fit for small businesses that want to outsource SDR, lead generation, answering service, or customer support without building an in-house team. However, very small or early-stage companies with extremely tight budgets may still need to compare Magellan with lower-cost or self-serve tools.