Moveworks

AI that gets work done.

AI Revenue Tools
★★★★★ 4.5
2016 Founded
501-1000 Employees
350+ enterprises Customers
Mountain View, California, USA Headquarters
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Quick Facts

Website
moveworks.com →
Starting Price
unknown
Pricing Model
custom
Company Type
private
Social
LinkedIn Twitter/X

About Moveworks

Moveworks is an enterprise artificial intelligence company that provides an agentic AI assistant to help employees find information and automate work across all of their business applications. Founded in 2016 and headquartered in Mountain View, California, Moveworks has raised $315M in venture funding at a $2.1B valuation and grown to more than 500 employees. The platform is used by over 350 large enterprises and more than 5 million employees worldwide, including roughly 10% of the Fortune 500.

The Moveworks platform combines a powerful Reasoning Engine, multiple large language models (including its proprietary MoveLM), and hundreds of pre-built integrations to deliver a single conversational interface for IT, HR, finance, sales, marketing, facilities, and other functions. Employees can ask questions in natural language, get context-aware answers with citations, and trigger end-to-end workflows like password resets, software provisioning, HR policy updates, CRM actions, and agreement workflows. Moveworks provides omnichannel access via Slack, Microsoft Teams, Webex, Google Chat, email, and embedded web experiences, with support for over 100 languages.

Over time, Moveworks has expanded from IT service desk automation into a full agentic AI platform with modules such as Enterprise Search, AI Assistant, Agent Studio for building custom agents, an AI Agent Marketplace, Knowledge Studio, Productivity Boost, and Employee Experience Insights. It emphasizes rapid time-to-value—G2 reviewers report an average of about two months to implement—and strong ROI, with an independent Forrester Total Economic Impact study citing 256% ROI and multimillion-dollar savings over three years for a 30,000‑employee composite organization.

Strategically, Moveworks is positioned as a leading agentic AI assistant partner for large enterprises and the public sector, with robust security and compliance (SOC 2 Type 2, ISO 27001 family, GDPR, CCPA, FedRAMP Ready/GovCloud). In March 2025, ServiceNow announced a definitive agreement to acquire Moveworks for $2.85B, highlighting the platform’s importance in the emerging market for AI agents and enterprise search. As of late 2025, Moveworks continues to operate as a private company while the transaction works through regulatory review.

Key Features

Agentic AI Assistant - Conversational AI interface that understands natural language requests and resolves issues across IT, HR, finance, sales, and other business functions.

Enterprise Search - AI-powered, context-aware search that unifies knowledge from dozens of content systems with AI summaries, inline citations, filters, and multilingual support.

Reasoning Engine - Agentic orchestration layer that uses multiple LLMs and tools to plan, sequence, and execute multi-step workflows to achieve employee goals.

AI Agent Marketplace - Catalog of pre-built, production-ready AI agents and templates for common workflows (ITSM, HR, CRM, device management, agreements, etc.) that can be installed in minutes.

Agent Studio - Low-code / no-code builder for creating, configuring, and testing custom AI agents and plugins that integrate with enterprise systems via APIs and connectors.

Productivity Boost - Package of built-in plugins for frequent employee workflows like password resets, account unlocks, software provisioning, group management, and FAQ responses.

Service Management Automation - Built-in AI agent that can triage, route, and resolve IT and HR tickets, fill in forms in-chat, nudge agents and employees, and close tickets faster.

HR and Employee Experience - Automates onboarding, PTO and leave workflows, policy Q&A, payroll and benefits questions, and learning & development journeys across HR systems.

Finance and Procurement Workflows - Supports PO and invoice lookup, creation, status updates, approvals, and software license reclamation to reduce spend and speed up purchasing cycles.

CRM and Revenue Use Cases - Salesforce and related integrations to create/update cases, surface account and opportunity data, send renewal and follow-up nudges, and deliver sales digests.

Embedded AI Assistant on Web - Web-based assistant that can be embedded into portals and intranets (e.g., ServiceNow, SharePoint, Epic) with custom branding and SSO authentication.

Multilingual, Omnichannel Support - 24/7 support for employees in 100+ languages across Slack, Microsoft Teams, Webex, Google Chat, email, web portals, and other channels.

Analytics and Employee Experience Insights - Dashboards and data APIs to analyze usage, automation rates, ticket deflection, topics, and identify areas for new AI agents.

Knowledge Studio and RAG Enhancements - Tools to generate and improve knowledge articles, plus agentic RAG that prioritizes trusted sources, enforces permissions, and minimizes hallucinations.

Enterprise-grade Security & Governance - Fine-grained permissions, data residency options, robust auditability, SOC 2/ISO certifications, FedRAMP GovCloud option, and strong governance for LLM usage.

Pros & Cons

👍 Pros

  • Excellent natural language understanding and conversational experience, even for complex multi-step employee requests.
  • High automation and ticket deflection rates that significantly reduce L1 help desk workload and response times.
  • Strong out-of-the-box integrations with systems like ServiceNow, Slack, Microsoft Teams, Workday, Salesforce, Okta, and others.
  • Fast time to value with relatively light configuration compared to building chatbots or virtual agents from scratch.
  • 24/7, multilingual support for employees across channels, improving employee satisfaction and productivity.
  • Powerful analytics and insights that help IT and HR leaders identify bottlenecks and new automation opportunities.

👎 Cons

  • Implementation and configuration can be complex for organizations with very customized processes or many legacy systems.
  • Integrations and depth of capabilities are strongest for certain ecosystems (e.g., ServiceNow, Microsoft); support for some tools like SAP or certain HR/CRM systems may be more limited or require custom work.
  • Pricing is enterprise-oriented and can feel expensive for smaller organizations or teams with lower ticket volumes.
  • Some users report occasional inaccurate or incomplete answers that still require human intervention, especially for niche or poorly documented processes.
  • A few reviewers note that Moveworks' vendor support and roadmap responsiveness can lag top expectations and that agent-facing features for IT staff are less mature than end-user capabilities.

User Reviews

G2
4.6
★★★★★
Capterra
5.0
★★★★★
TrustRadius
8.0
★★★★★

Integrations

ServiceNow Jira Service Management Zendesk Freshservice BMC Helix / Remedy Cherwell Okta Azure Active Directory OneLogin Duo SailPoint Ping Identity Workday Salesforce Jamf DocuSign Microsoft Teams Slack Webex Google Chat Workplace from Meta RingCentral Glip SharePoint Confluence Google Drive GitHub Zendesk Guide Igloo Guru Jive RightAnswers Comaround Simpplr Interact Axero Office 365 Gmail Microsoft Exchange OfficeSpace SpaceIQ Epic

Best For

Company Size

mid-market enterprise

Industries

Technology & SaaS Financial Services Manufacturing & Industrial Healthcare & Life Sciences Public Sector & Government Retail & E-commerce

Use Cases

IT service desk automation and L1 ticket deflection HR self-service, onboarding, and policy Q&A Finance and procurement approvals and PO/invoice workflows Sales and CRM workflow automation and revenue team enablement Enterprise search and knowledge management across content systems Software access provisioning and license optimization

FAQ

What is Moveworks?

+

Moveworks is an enterprise-grade agentic AI assistant platform that allows employees to use natural language to find information and automate tasks across all of their business systems. It connects to tools like ServiceNow, Workday, Salesforce, Okta, Microsoft 365, Slack, and Teams to resolve IT and HR issues, answer questions, trigger workflows, and power enterprise search from a single conversational interface. The platform combines a proprietary Reasoning Engine, multiple large language models, and hundreds of pre-built integrations to deliver 24/7 multilingual support and measurable productivity gains.

How much does Moveworks cost?

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Moveworks uses custom enterprise pricing rather than public list prices. The official pricing page invites customers to contact sales for a tailored quote that factors in company size, scope of use cases, integrations, and deployment requirements. Third-party sites such as G2 and Capterra indicate that Moveworks is sold as an annual subscription with no free trial or free plan and no separate entry-level setup fee. Organizations typically engage Moveworks for an ROI assessment and business value analysis as part of the quoting process.

What are the main features of Moveworks?

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Key Moveworks features include an agentic AI Assistant for natural-language support; Enterprise Search with agentic RAG, AI summaries, and citations; a Reasoning Engine that orchestrates multi-step workflows; an AI Agent Marketplace with pre-built agents; Agent Studio for low-code agent and plugin development; ITSM automation for ticket triage, password resets, and software provisioning; HR and employee experience workflows; finance and procurement approvals; productivity plug-ins; data and EX analytics; and deep integrations with systems such as ServiceNow, Jira, Zendesk, Okta, Workday, Salesforce, Jamf, DocuSign, SharePoint, and more.

Who are Moveworks's main competitors?

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Moveworks' closest competitors in AI-powered employee support and ITSM automation include platforms like Aisera, Leena AI, Kore.ai, and Boost.ai, which also offer virtual agents, generative AI, and workflow automation for IT and HR. Depending on the environment, enterprises may also compare Moveworks to native AI offerings from ServiceNow, Microsoft, and other large vendors, as well as to more general-purpose LLM platforms when deciding whether to buy a turnkey agentic assistant or build their own solution.

Is Moveworks good for small businesses?

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Moveworks is primarily designed and priced for mid-market and large enterprises with substantial IT, HR, and shared-services workloads. While it can technically be deployed in smaller organizations, the implementation effort and enterprise-level subscription pricing are usually best justified in environments with thousands of employees, multiple core systems (ITSM, HRIS, CRM, IAM, collaboration), and significant ticket volume. Small businesses with simpler processes or limited integration needs may find lighter-weight or lower-cost tools more appropriate, while Moveworks tends to deliver the most value in complex, global organizations.

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