Moveworks is an agentic AI assistant platform that lets employees search across business systems and automate tasks using natural language.
Independently researched by the SalesHive team. Ratings are from public review platforms; this page is not sponsored by or affiliated with Moveworks. Research last updated December 2025.
What is Moveworks?
Moveworks is an enterprise artificial intelligence company that provides an agentic AI assistant to help employees find information and automate work across all of their business applications. Founded in 2016 and headquartered in Mountain View, California, Moveworks has raised $315M in venture funding at a $2.1B valuation and grown to more than 500 employees. The platform is used by over 350 large enterprises and more than 5 million employees worldwide, including roughly 10% of the Fortune 500.
The Moveworks platform combines a powerful Reasoning Engine, multiple large language models (including its proprietary MoveLM), and hundreds of pre-built integrations to deliver a single conversational interface for IT, HR, finance, sales, marketing, facilities, and other functions. Employees can ask questions in natural language, get context-aware answers with citations, and trigger end-to-end workflows like password resets, software provisioning, HR policy updates, CRM actions, and agreement workflows. Moveworks provides omnichannel access via Slack, Microsoft Teams, Webex, Google Chat, email, and embedded web experiences, with support for over 100 languages.
Over time, Moveworks has expanded from IT service desk automation into a full agentic AI platform with modules such as Enterprise Search, AI Assistant, Agent Studio for building custom agents, an AI Agent Marketplace, Knowledge Studio, Productivity Boost, and Employee Experience Insights. It emphasizes rapid time-to-value, G2 reviewers report an average of about two months to implement, and strong ROI, with an independent Forrester Total Economic Impact study citing 256% ROI and multimillion-dollar savings over three years for a 30,000-employee composite organization.
Strategically, Moveworks is positioned as a leading agentic AI assistant partner for large enterprises and the public sector, with robust security and compliance (SOC 2 Type 2, ISO 27001 family, GDPR, CCPA, FedRAMP Ready/GovCloud). In March 2025, ServiceNow announced a definitive agreement to acquire Moveworks for $2.85B, highlighting the platform’s importance in the emerging market for AI agents and enterprise search. As of late 2025, Moveworks continues to operate as a private company while the transaction works through regulatory review.
Moveworks key features
Teams typically use it for IT service desk automation and L1 ticket deflection, HR self-service, onboarding, and policy Q&A, finance and procurement approvals and PO/invoice workflows, and more.
- Agentic AI Assistant. Conversational AI interface that understands natural language requests and resolves issues across IT, HR, finance, sales, and other business functions.
- Enterprise Search. AI-powered, context-aware search that unifies knowledge from dozens of content systems with AI summaries, inline citations, filters, and multilingual support.
- Reasoning Engine. Agentic orchestration layer that uses multiple LLMs and tools to plan, sequence, and execute multi-step workflows to achieve employee goals.
- AI Agent Marketplace. Catalog of pre-built, production-ready AI agents and templates for common workflows (ITSM, HR, CRM, device management, agreements, etc.) that can be installed in minutes.
- Agent Studio. Low-code / no-code builder for creating, configuring, and testing custom AI agents and plugins that integrate with enterprise systems via APIs and connectors.
- Productivity Boost. Package of built-in plugins for frequent employee workflows like password resets, account unlocks, software provisioning, group management, and FAQ responses.
- Service Management Automation. Built-in AI agent that can triage, route, and resolve IT and HR tickets, fill in forms in-chat, nudge agents and employees, and close tickets faster.
- HR and Employee Experience. Automates onboarding, PTO and leave workflows, policy Q&A, payroll and benefits questions, and learning & development journeys across HR systems.
- Finance and Procurement Workflows. Supports PO and invoice lookup, creation, status updates, approvals, and software license reclamation to reduce spend and speed up purchasing cycles.
- CRM and Revenue Use Cases. Salesforce and related integrations to create/update cases, surface account and opportunity data, send renewal and follow-up nudges, and deliver sales digests.
- Embedded AI Assistant on Web. Web-based assistant that can be embedded into portals and intranets (e.g., ServiceNow, SharePoint, Epic) with custom branding and SSO authentication.
- Multilingual. Omnichannel Support, 24/7 support for employees in 100+ languages across Slack, Microsoft Teams, Webex, Google Chat, email, web portals, and other channels.
- Analytics and Employee Experience Insights. Dashboards and data APIs to analyze usage, automation rates, ticket deflection, topics, and identify areas for new AI agents.
- Knowledge Studio and RAG Enhancements. Tools to generate and improve knowledge articles, plus agentic RAG that prioritizes trusted sources, enforces permissions, and minimizes hallucinations.
- Enterprise-grade Security & Governance. Fine-grained permissions, data residency options, robust auditability, SOC 2/ISO certifications, FedRAMP GovCloud option, and strong governance for LLM usage.
What reviewers love, and what to watch
A balanced view of Moveworks, drawn from public reviews and product research.
Pros
- Excellent natural language understanding and conversational experience, even for complex multi-step employee requests.
- High automation and ticket deflection rates that significantly reduce L1 help desk workload and response times.
- Strong out-of-the-box integrations with systems like ServiceNow, Slack, Microsoft Teams, Workday, Salesforce, Okta, and others.
- Fast time to value with relatively light configuration compared to building chatbots or virtual agents from scratch.
- 24/7, multilingual support for employees across channels, improving employee satisfaction and productivity.
- Powerful analytics and insights that help IT and HR leaders identify bottlenecks and new automation opportunities.
Cons
- Implementation and configuration can be complex for organizations with very customized processes or many legacy systems.
- Integrations and depth of capabilities are strongest for certain ecosystems (e.g., ServiceNow, Microsoft); support for some tools like SAP or certain HR/CRM systems may be more limited or require custom work.
- Pricing is enterprise-oriented and can feel expensive for smaller organizations or teams with lower ticket volumes.
- Some users report occasional inaccurate or incomplete answers that still require human intervention, especially for niche or poorly documented processes.
- A few reviewers note that Moveworks’ vendor support and roadmap responsiveness can lag top expectations and that agent-facing features for IT staff are less mature than end-user capabilities.
Moveworks pricing
Published pricing at the time of research. Always confirm current rates with the vendor.
- Core Moveworks AI Assistant for IT, HR, finance, and other internal teams
- Enterprise Search with agentic RAG and AI summaries
- Access to hundreds of out-of-the-box integrations and plugins
- Standard analytics and reporting, security and compliance features
- All Enterprise capabilities hosted in Moveworks GovCloud environment
- FedRAMP Ready / In Process controls and government-grade security posture
- Additional compliance and governance options for public sector and highly regulated customers
- Specialized support and implementation for federal and government organizations
Setup: None (no entry-level setup fee reported on TrustRadius)
Who Moveworks is for
A strong fit for
Large mid-market and enterprise organizations (typically 1,000+ employees) with complex tech stacks, significant IT and HR ticket volumes, and a strong need to unify search and automation across systems like ServiceNow, Workday, Salesforce, Microsoft 365, and identity platforms.
Probably not for
Very small businesses with simple processes, minimal ticket volume, or few integrated systems; organizations that are unwilling to invest in a central messaging platform (e.g., Slack or Microsoft Teams) or lack the internal resources to connect core systems and curate basic knowledge content.
How Moveworks compares
Within the AI employee support and ITSM automation space, Moveworks is differentiated by its strong focus on being an agentic AI assistant for internal users across every department, not just IT. While competitors like Aisera, Leena AI, and Kore.ai also offer virtual agents and generative AI capabilities, Moveworks invests heavily in its Reasoning Engine, Enterprise Search, and AI Agent Marketplace to deliver a single, unified assistant that can search, reason, and act across a very wide set of systems. This is particularly attractive for large enterprises that want one front door for employees across IT, HR, finance, sales, and other shared services.
Compared to more general-purpose conversational AI platforms, Moveworks trades off some low-level flexibility in exchange for faster time to value, strong pre-built integrations, and a turnkey experience tailored to employee support. Organizations that prioritize ITSM or contact-center flows may look closely at Kore.ai or similar platforms, while those heavily invested in a particular ecosystem (e.g., ServiceNow, Microsoft) will weigh native AI offerings against Moveworks’ more specialized capabilities. Overall, Moveworks tends to be chosen by enterprises seeking a secure, governed, and opinionated agentic AI layer that can sit on top of many systems and deliver measurable productivity and cost savings quickly.
Tool research is the easy part. Someone still has to build the lists, write the copy, make the calls, and book the meetings.
Frequently asked about Moveworks
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