PhoneBurner

The power dialer with answer rates as high as Everest phoneburner.com

Dialers & VOIP 4.3 (32 reviews)

2008([phoneburner.com](https://www.phoneburner.com/about?utm_source=openai)) Founded

11-50([dimmo.ai](https://www.dimmo.ai/blog/phoneburner-review?utm_source=openai)) Employees

3,000+([phoneburner.com](https://www.phoneburner.com/?utm_source=openai)) Customers

Laguna Beach, CA, USA([phoneburner.com](https://www.phoneburner.com/contact-us?utm_source=openai)) Headquarters

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Quick Facts

Website

phoneburner.com([phoneburner.com](https →

Pricing Model

per-user

Phone

(888) 928-7637

Business Type

Software company, Service establishment, Telecommunications service provider, Telemarketing service

Verified on Google View →

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About PhoneBurner

PhoneBurner is a strategic outbound dialing and sales acceleration platform founded in 2008 and headquartered in Laguna Beach, California. It combines a high‑performance power dialer with an integrated CRM, workflow automation, and reporting to help teams reach more prospects, have natural, delay‑free conversations, and convert more opportunities. The product is used by thousands of customers across financial services, insurance, mortgage, solar, technology, political campaigns, fundraising organizations, and other sales-driven industries. phoneburner.com

Unlike traditional auto dialers that prioritize sheer speed and often introduce awkward delays or dropped calls, PhoneBurner emphasizes human-centric outreach. Calls are placed over Tier 1 carriers and connect without the “telemarketer pause,” so every conversation feels like a hand‑dialed call. The platform supports power dialing up to roughly 60–80 contacts per hour, while its ARMOR® spam protection and Connect Scores help keep caller IDs clean and focus agents on the leads most likely to answer, often resulting in double‑digit answer rates. phoneburner.com

Beyond dialing, PhoneBurner functions as a lightweight CRM and workflow engine. Reps can manage contact lists and campaigns, drop pre‑recorded voicemails with one click, send templated emails and SMS based on call outcomes, log notes and dispositions, and automatically trigger post‑call workflows. Admins get centralized lead distribution, team management, call monitoring and coaching, and robust analytics that surface performance trends, call outcomes, and lead value. develop.phoneburner.com

PhoneBurner has positioned itself as a best‑of‑breed power dialer for small and mid‑market teams that need more live conversations, rather than a full contact center stack. With SOC 2 Type II certification, a strong focus on Responsible Communications® and 10DLC SMS compliance, and a growing ecosystem of native and Zapier/Integrately-powered integrations, it competes with sales engagement and VoIP tools by offering a simple, high‑yield dialing engine plus enough automation and CRM capability to run most outbound workflows end‑to‑end. phoneburner.com

Key Features

Power dialer with delay-free connections that lets reps reach roughly 60-80 contacts per hour, significantly increasing live conversations versus manual dialing. phoneburner.com

Unlimited calling minutes on all paid plans, with no per-minute usage charges for outbound dialing. develop.phoneburner.com

Built-in CRM and contact management to store leads, track activity history, manage pipelines, and coordinate multi-touch outreach without a separate CRM if desired. phoneburner.com

Workflow automation that can drop pre-recorded voicemails, send one-click follow-up emails or SMS, log calls, apply dispositions, and move contacts between lists based on call outcomes. develop.phoneburner.com

ARMORu00ae spam protection and number reputation management to monitor, remediate, and improve caller ID health and answer rates across numbers. phoneburner.com

Connect Scores feature that uses carrier signals to score phone numbers in real time, skipping low-probability numbers and prioritizing those most likely to answer. phoneburner.com

Lead distribution tools to automatically route and distribute leads to agents, enabling fair and fast follow-up across teams and campaigns. phoneburner.com

Advanced reporting and analytics, including dashboards for call volume, connection rates, outcomes, agent performance, and campaign effectiveness. phoneburner.com

Live call monitoring and coaching (listen, whisper, barge) plus call recording storage tiers, helping managers train reps and ensure quality. develop.phoneburner.com

Integrated email sending and tracking, with templates and disposition-based triggers to automate personalized follow-up at scale. develop.phoneburner.com

SMS messaging (with A2P 10DLC compliance requirements) for text-based follow-up and reminders, including monthly outbound SMS bundles on higher tiers. phoneburner.com

Inbound call handling with PhoneBurner-provisioned numbers, custom routing, and answer-in-app capabilities on Premium plans. phoneburner.com

Team management and admin controls for provisioning seats, setting permissions, pushing configurations, and managing users from a central admin portal. phoneburner.com

Open API and webhooks to integrate with custom systems and trigger external workflows from PhoneBurner call dispositions. phoneburner.com

SOC 2 Type II-certified platform and Responsible Communicationsu00ae program, signaling focus on security, compliance, and ethical calling practices. phoneburner.com

Best For

Company Size

smb mid-market enterprise

Industries

Financial Services Insurance Mortgage Solar Technology & SaaS Information Technology & Services

Use Cases

Outbound sales prospecting and cold calling High-volume lead follow-up and pipeline acceleration Fundraising and donor outreach campaigns Political voter and constituent calling programs Appointment setting and confirmation Customer retention and renewal outreach

FAQ

What is PhoneBurner?

PhoneBurner is a cloud-based power dialer and sales acceleration platform that helps outbound teams dramatically increase live conversations and revenue. It combines delay-free single-line power dialing with a built-in CRM, workflow automation for voicemails, emails and SMS, lead distribution, call coaching, and reporting. Teams in financial services, insurance, mortgage, solar, technology, political campaigns, and fundraising use PhoneBurner to reach more contacts per hour and run complete outbound workflows from a single tool. phoneburner.com

How much does PhoneBurner cost?

PhoneBurner uses per-user subscription pricing with monthly or annual billing. As of late 2025, Standard starts around $140 per user/month billed annually ($165 billed monthly), Professional at about $165 per user/month billed annually ($195 monthly), and Premium at about $183 per user/month billed annually ($215 monthly). All plans include unlimited outbound dialing minutes, with additional capabilities such as softphone, open API, inbound numbers, SMS bundles, and AI transcription on higher tiers. Discounts are available for annual commitments, and a free trial is offered. phoneburner.com

What are the main features of PhoneBurner?

Key PhoneBurner features include a delay-free power dialer; unlimited outbound calling; built-in CRM and contact management; 1-click voicemails and templated emails; SMS messaging with 10DLC compliance; workflow automation tied to call dispositions; ARMORu00ae spam protection; Connect Scores to prioritize highly callable leads; lead distribution; live call monitoring and coaching; call recording storage; advanced reporting and dashboards; and deep integrations with tools like Salesforce, HubSpot, Zoho CRM, monday.com, Nimble, Zoom, Outreach, and many others via Zapier and Integrately. phoneburner.com

Who are PhoneBurner's main competitors?

PhoneBurner commonly competes with other outbound calling and sales engagement platforms such as Kixie, JustCall, Aircall, and Orum, along with other dialer-focused tools and broader sales engagement suites. These alternatives may emphasize multi-line or predictive dialing, broader omnichannel capabilities, or deeper conversation intelligence, while PhoneBurner differentiates on single-line power dialing quality, answer-rate optimization (ARMORu00ae and Connect Scores), and ease of use for outbound-heavy teams. craft.co

Is PhoneBurner good for small businesses?

Yes. Most of PhoneBurner's customer base is small and mid-sized businesses, and many G2 and Capterra reviewers from small firms highlight ease of use, time savings, and strong support. The Standard plan is positioned for individuals and small teams and includes unlimited dialing, CRM, and core automation. However, some very small or budget-constrained businesses view the per-seat pricing as relatively expensive, so ROI tends to be strongest for teams that can consistently run high-volume outbound calling. g2.com

Customer Reviews

4.3 out of 5

Based on 32 Google reviews

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View on Google

Joel Acosta 🏅

a month ago

Quality product and service. It does what it was designed to do excellently. Thank you.

Stephen Lam 🏅

a month ago

Great phone service company! Not only is the product great, but the customer service is even better! Working with Juliette and my company is truly grateful for her.

Response from owner a month ago

Thank you for the kind words, Stephen. So glad to hear about your positive experience with our product, team, and with Juliette! We look forward to continuing to support your business and helping you reach your outbound goals.

Steven Collado 🏅

a month ago

Juliette was absolutely amazing! She’s always available and ready to answer any question we had, she made transitioning from one dialer system to another seamlessly. I would highly recommend Phone Burner and Juliette. Our contact rates have already doubled since switching to Phone Burner!

Response from owner a month ago

Thanks for the kind words, Steven, and glad to hear you've had such a positive experience with our platform and with Juliette. We'll be sure to share this great feedback with her!

Marcus Benesch 🏅

3 months ago

They had great customer service and onboarding

Response from owner 2 months ago

Thanks for the kind words, Marcus. Glad to hear you had a great experience and looking forward to working with you!

Daniel Coakley 🏅

3 months ago

PhoneBurner has enabled my team to approximately 2 - 3x their call output, and has a lot of great quality of life features available. We also really appreciate the integration with our CRM software.

Response from owner 3 months ago

Appreciate the feedback, Daniel! Awesome to hear that PhoneBurner has helped from both a productivity and quality of life standpoint. Looking forward to our continued partnership.

Joe Gordon 🏅

3 months ago

My sales consulting work often brings me to clients who need power dialing tools, and I’ve tried a lot of them. In a crowded field, PhoneBurner really stands out. From my very first interaction, their team has been terrific to work with. Support is super helpful and responsive. The dialer does exactly what my clients need - it's fast, no lag, and it's easy to customize around their workflows. Their focus on spam protection and answer rates truly sets them apart, and makes a real difference. Highly recommend if you're hitting the phones and want to make real connections!

Response from owner 3 months ago

Thanks for the kind words, Joe. Glad to hear about your experience and we look forward to continuing to work with you and your clients!

Christian Reyes 🏅

3 months ago

It seems this is a pattern with these people. The software itself is good, however the customer service is terrible. My card was charged for a month when the subscription was off (not to be charged). I then wrote them and asked to issue a refund and they then immediately revoked the access to the system (that they charged my card for already) but told me they could not (were unwilling) issue a refund. I then had no choice but to dispute this on my credit card to get the funds back. Months later, I wanted to re-activate since the software is good, but the Ops manager named Shan B responds via email, since there is no phone support, that because of the chargeback (initiated as they were unwilling to provide my refund after shutting me out of the system) that they would not be offering me any services in the future. TERRIBLE communication, Terrible Customer Service. Good software.

Response from owner 3 months ago

Hi Christian, we're sorry about your experience, but your account of what happened is missing some important context. Your virtual assistant reactivated your account, which resulted in a valid payment. You then filed a chargeback to reverse that payment. When you subsequently reached out about returning, we explained you were welcome back but would need to repay the chargeback amount first. Instead of resolving this, you attempted to create a new account to bypass the outstanding balance - which is when our team made the decision not to allow you back. We're glad you found value in the software, but we have to protect our business by enforcing policies consistently, and we stand behind how our team handled this situation.

Zachary Wood 🏅

3 months ago

Atrocious company. "Email is the quickest way to receive a response" - well I'm sure it is if someone would actually respond! I called 7/16 (day I was billed) to cancel my account - the rep I spoke to said they had it cancelled and a refund should be on the way. 8/16 I'm billed again, I send an email, no response, I call on 8/18 so they 'escalate' my ticket number. I receive an email stating they have no record of me contacting them last month but as a courtesy they'll cancel my account and issue a refund. I respond to that email with my recorded phone call on 7/16 - guess what? No response! I send another email on 8/20 - no response! To top it off, the refund I received for the bill on 8/18 is $50 short! There is no scenario that I would recommend or use this company ever again. They also claim they have no record of me cancelling or responding to the ticket emails and I can't get anyone to call me back! I have several threads of emails I've sent. It is mind blowing that a company would operate this way.

Response from owner 3 months ago

Hi Zach, We sincerely apologize for the frustrating experience you had around your cancellation and billing. You're absolutely right that this didn’t reflect the level of service we aim to provide. What happened: It appears that your initial cancellation request on 7/16 did not correctly link to your account in our ticketing system, which contributed to some confusion and an extended resolution timeline. While we’re glad this was ultimately resolved with a full refund, we completely understand the frustration involved in getting there. We’re always working to improve our Support experience for our customers, and your situation underscored the importance of clear communication and being mindful of consistency within our systems. Thank you for your patience, Zach, and again, our sincere apologies.

Jose Gomes 🏅

4 months ago

Brendon Frankell 🏅

8 months ago

If I could give phoneburner less than a one star, I would. They fraudulently charged my card for over $3,500. I don't know what kind of oversight this was but I am canceling my subscription to PhoneBurner because I can't trust a company that will allow something like this to happen. It's also a shame because I really enjoyed using the service. Be aware that this may happen to you too if you decide to use their service.

Response from owner 8 months ago

Brendon, in our direct correspondence, you agreed that our company did not fraudulently charge your card and thanked us for our quick response. Now that our team has helped clear up the confusion and fixed the situation, can you please remove this review? We're glad to hear your experience with our product has been favorable, and we look forward to working with you again.

Ashok Sharma 🏅

10 months ago

Carly Orta has been doing a wonderful job of onboarding me with PhoneBurner. She is patient, walks me through everything and also records my sessions so I can remember what we have covered. She also does proactive tasks to make sure that I have a streamlined process in my dialing sessions. I have very much enjoyed working with her.

Response from owner 10 months ago

Thank you for sharing your experience, Ashok! We’re thrilled to hear that Carly has made your onboarding experience so smooth and your dial sessions streamlined and productive. Our team is here to ensure you have everything you need to succeed and we’re excited to be partner as you grow.

Jeff Meaux 🏅

a year ago

I'm kicking off a Phoneburner trial with the expectation to quickly move on to a license. If the product lines up with the quality of the sales process, no doubt, my expectations will be exceeded. Shout out to Rachel Chavez! A real pro!