Planhat is a modern customer platform built to help recurring-revenue businesses manage the entire customer lifecycle in one place. Positioned as “The Unified Customer Platform,” Planhat combines customer success, CRM, and professional services automation capabilities on top of a flexible data foundation, allowing companies to unify product usage, revenue, support, and engagement data into actionable workflows for their go‑to‑market teams.
Founded in 2015 by Kaveh Rostampor and Niklas Skog, Planhat was bootstrapped for seven years before raising a $50M Series A led by Sprints Capital in 2022. The company has grown from a small Stockholm-based startup into a globally distributed team of 250+ employees across Europe, North America, South America, and APAC, with hubs in Malibu, Stockholm, London, Boston and other cities. Its platform is used by hundreds of technology companies, including enterprise brands such as Rubrik, Redis, Softcat, Consensys, Trend Micro, Trustpilot, UXCam, Basis Technologies, Jolt and 8x8, to manage millions of end customers.
Planhat’s product is built around a configurable, customer-centric data model, advanced time-series metrics, and automation. Core capabilities include Customer 360 profiles, health scoring, lifecycle playbooks, revenue and renewal management, collaborative customer portals, powerful reporting, and an expanding AI layer for insights and content generation. A broad integration ecosystem connects Planhat to CRMs like Salesforce and HubSpot, product analytics tools such as Pendo and Mixpanel, support platforms including Zendesk and Intercom, and data infrastructure like Snowflake and BigQuery.
In the customer success software market, Planhat is often chosen by organizations that want more flexibility and a modern user experience than legacy enterprise CSM suites, while still supporting complex multi-product, multi-region customer journeys. Recognized as a Leader in the 2025 Gartner Magic Quadrant for Customer Success Management Platforms, Planhat increasingly positions itself not just as a customer success tool, but as the core “system of action” for revenue teams focused on net revenue retention and long-term customer value.