Pylon (Pylon Labs, Inc.) is an AI-native customer support platform built specifically for B2B companies. The product brings together ticketing, omnichannel messaging across Slack, Microsoft Teams, email, chat widgets, forms and Discord, plus knowledge management, AI agents and assistants, and account intelligence in a single unified interface. By centralizing customer conversations and account data, Pylon helps support, success, and revenue teams resolve complex B2B issues faster while maintaining full context on every account.
Founded in 2022 by Marty Kausas, Advith Chelikani, and Robert Eng, Pylon emerged from the insight that B2B customer relationships increasingly live in collaborative tools like Slack and Teams rather than traditional email-only help desks. The founders built Pylon to treat these channels as first-class citizens, turning shared customer workspaces into structured, trackable support workflows with SLAs, automation, and analytics layered on top. The company went through Y Combinator (W23) and quickly gained traction among fast-growing SaaS and infrastructure startups.
Pylon has raised $51M in venture funding, including a $17M Series A led by Andreessen Horowitz in August 2024 and a $31M Series B co-led by Andreessen Horowitz and Bain Capital Ventures in August 2025, with participation from General Catalyst, Y Combinator, and others. The company reports 750+ customers and strong growth, with more than 150 organizations migrating from legacy platforms like Zendesk, Intercom, and Salesforce Service Cloud. Notable users include Deel, Hightouch, Temporal, AssemblyAI, Together AI, and Ada, many of whom rely on Pylon’s AI agents to resolve a significant share of support inquiries automatically.
Positioned as a modern alternative to incumbent help desks, Pylon emphasizes AI-driven workflows and deep collaboration rather than just ticket queues. Its product roadmap centers on AI agents and assistants that handle ticket pre-work and resolution, analytics that surface account-level risk and health signals, and tight integrations with CRMs, incident tools, and data warehouses. With SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliance, Pylon targets mid-market and enterprise B2B teams that need a security-ready, Slack- and Teams-native support system that can scale with rapid growth.
