RingCentral

The all-in-one AI communications platform.

Dialers & VOIP
★★★★☆ 4.2
1999 Founded
1001-5000 Employees
500,000+ Customers
Belmont, CA, USA Headquarters
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Quick Facts

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Website
ringcentral.com →
Starting Price
20
Pricing Model
per-user
Free Trial
14 days
Company Type
public
Social
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About RingCentral

RingCentral, Inc. (NYSE: RNG) is a publicly traded provider of cloud-based business communications and collaboration solutions, best known for its RingEX unified communications platform. Founded in 1999 and headquartered in Belmont, California, RingCentral helps companies replace legacy PBX systems with an AI-enhanced VoIP phone system that unifies calls, SMS, team chat, fax, and video conferencing across desktop, web, and mobile apps. en.wikipedia.org

Over more than two decades, RingCentral has evolved from a small-business virtual PBX provider into a global UCaaS and CCaaS leader. Its core RingEX offering delivers unlimited calling in the U.S. and Canada, multi-level IVR and auto-attendants, call queues, call recording and monitoring, rich analytics, and HD video meetings, all infused with AI capabilities such as live transcription, summaries, and automated action items via the RingCentral Personal AI Assistant. forbes.com The company also offers RingCX, an AI-first omnichannel contact center, AI Receptionist for automated call handling, and conversation intelligence products that sit on top of the core platform. ringcentral.com

RingCentral differentiates itself with global scale, reliability, and an extensive integration ecosystem. The platform advertises 99.999% uptime and supports local numbers and PSTN connectivity in 45+ countries, serving more than 500,000 business customers worldwide. ringcentral.com Over 500 pre-built integrations connect RingEX and RingCX with leading CRMs, productivity suites, and help desk tools such as Salesforce, Microsoft Teams, Google Workspace, HubSpot, and Zendesk, while open APIs enable organizations and ISVs to build custom workflows on top of RingCentral’s voice, SMS, video, data, and AI services. ringcentral.com

From small businesses up to Fortune 1000 enterprises, RingCentral is positioned as a full-stack communications provider that can consolidate point tools, support hybrid and remote work, and modernize both employee collaboration and customer engagement. Its compliance portfolio (including ISO 27001, SOC 2, HITRUST, PCI DSS, and HIPAA-related attestations) and consistent recognition as a Leader by G2, Gartner, and TrustRadius have reinforced its status as a mature, enterprise-ready UCaaS and CCaaS vendor. ringcentral.com

Key Features

Cloud business phone system with unlimited calling in the U.S. and Canada plus local and toll-free numbers included on all plans.

Multi-level auto attendant and IVR with a graphical editor to design complex call trees and route callers by department, extension, or directory.

RingCentral Personal AI Assistant for live call and meeting transcription, closed captions, automated summaries, and follow-up notes across tiers.

Business SMS and MMS with per-user allocations, shared inbox options, templates, and compliance tooling; optional Business SMS Booster for higher-volume workflows.

Team messaging with channels, file sharing, tasks, and collaboration tools tightly integrated with calling and meetings.

HD video meetings (100-200 participants depending on tier) with recording, screen sharing, AI highlights, and team collaboration features.

Advanced call management including queues, skills-based routing, multi-level IVR, call monitoring (listen, whisper, barge), and automatic or on-demand recording on higher tiers.

Real-time and historical analytics dashboards for call volumes, queue performance, user activity, and quality metrics across the organization.

Softphone apps for Windows, Mac, web, and browser extensions, plus support for a wide range of SIP desk phones and devices.

Voicemail-to-text and visual voicemail so users can quickly read or listen to messages from any device.

Integrated internet fax (online fax) for sending and receiving faxes through the RingEX app and email on eligible plans.

Open APIs for voice, SMS/MMS, team messaging, video, data, configuration, and AI, allowing custom integrations and ISV solutions.

AI Receptionist (AI phone agent) that answers inbound calls, answers FAQs, captures leads, and routes callers to the right person or queue.

Customer Engagement Bundle and light contact-center features - shared SMS inboxes, queue callbacks, live queue reports - without requiring full RingCX.

Global phone capabilities with native PSTN in 45+ countries, local numbers in 100+ countries, and centralized multi-site administration.

Pros & Cons

👍 Pros

  • All-in-one platform that combines phone, SMS, fax, team messaging, and HD video meetings in a single app, reducing the need for multiple tools.
  • Generally easy to use for end users, with intuitive desktop and mobile apps and straightforward onboarding for new staff.
  • Strong call management and contact center-lite capabilities, including IVR, call queues, call recording, and call monitoring for coaching.
  • Robust integration ecosystem and open APIs that connect RingEX to major CRMs, productivity suites, and ticketing systems.
  • AI features such as live transcription, automatic call and meeting summaries, and AI-generated notes that save time for sales and support teams.

👎 Cons

  • Pricing can be higher than some SMB-focused VoIP competitors, and advanced capabilities like AI add-ons or expanded SMS often require extra licenses or bundles.
  • Customer support quality is inconsistent, with some users citing long resolution times, ticket handoffs, and frustration around SMS/TCR registration and billing issues.
  • The admin portal and configuration options can feel complex; certain settings move between releases, and reporting and SMS automation capabilities have limitations for power users.

User Reviews

G2
4.1
★★★★☆
Capterra
4.2
★★★★☆
TrustRadius
8.4
★★★★★

Integrations

Salesforce Sales Cloud Salesforce Platform Microsoft Teams Microsoft 365 Microsoft Outlook Google Workspace Google Meet HubSpot Sales Hub Zendesk for Customer Service Zoho CRM NetSuite monday CRM Act! Box CareerBuilder Talent Network Clio Manage JobDiva Lawmatics Ricochet360 TextUs Zapier Visual Studio NiCE CXone Mpower

Best For

Company Size

smb mid-market enterprise

Industries

Technology & SaaS Professional Services Healthcare Financial Services Education Retail

Use Cases

Replacing legacy PBX systems with a cloud-based VoIP business phone across locations Inbound and outbound calling for sales, account management, and customer support teams Unified communications (voice, SMS, video, chat) for remote and hybrid workforces Light contact center operations using call queues, IVR, and call monitoring without a full CCaaS deployment

FAQ

What is RingCentral?

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RingCentral is a cloud-based business communications platform that unifies VoIP calling, SMS and MMS, team messaging, fax, and HD video meetings in a single application. Its flagship RingEX service replaces legacy PBX systems with an AI-enabled phone system and collaboration hub, while complementary products like RingCX and AI Receptionist add omnichannel contact center and automated call-handling capabilities.

How much does RingCentral cost?

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RingCentral's RingEX phone system is sold on a per-user, per-month subscription. For 2-20 users billed annually in the U.S., the Core plan starts around $20 per user per month (or $30 on monthly billing), Advanced starts at about $25 per user per month ($35 monthly), and Ultra at about $35 per user per month ($45 monthly). Additional AI and customer engagement add-ons, such as AI Receptionist or RingCX contact center seats, are priced separately and typically require contacting sales.

What are the main features of RingCentral?

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Core RingCentral capabilities include a cloud business phone system with unlimited domestic calling, multi-level IVR and auto-attendants, call queues, call recording and monitoring, voicemail-to-text, business SMS/MMS, team chat, file sharing, and HD video meetings. On top of that, RingCentral layers AI features such as live transcription, meeting and call summaries, automated note-taking, and AI Receptionist, plus real-time and historical analytics and hundreds of pre-built integrations with CRMs, productivity suites, and help desk tools.

Who are RingCentral's main competitors?

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RingCentral competes with a range of UCaaS and VoIP providers, including Dialpad, Zoom Phone, Nextiva, 8x8 X Series, and Vonage Business Communications, as well as Microsoft Teams Phone in some deployments. Many of these alternatives offer cloud business phone and basic unified communications, but they differ in areas such as AI depth, contact center capabilities, global PSTN coverage, integrations, and pricing.

Is RingCentral good for small businesses?

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Yes. Many small and midsize businesses use RingCentral to modernize their phone systems, support hybrid or fully remote teams, and centralize calling, SMS, and video in one app. Smaller organizations tend to start on the Core or Advanced RingEX tiers to get reliable calling, IVR, queues, and basic AI features without deploying a full contact center. That said, very price-sensitive microbusinesses or those with extremely simple needs may find lower-cost VoIP alternatives adequate if they don't require RingCentral's broader feature set and integration ecosystem.

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