Buyer beware. Stay away from this company. As a client manager I have many reporting tools including an Ahrefs account. Their service is better, the data cleaner and more reliable and you won’t be scammed out of your money through deliberate deceptive tactics. I added their AI data to my already expensive monthly service and asked weeks prior to the end of month date to remove it from my account. I received deliberately confusing instructions to do it myself, couldn’t, asked for help to do so, and was stalled and ignored. I, and you, should be concerned about the solvency of a company that is desperately holding on to $100 considering I’m already paying 3x that a month for years. In addition, in the past year there have been many unacknowledged data outages or inconsistencies and they do not notify customers when that happens. Between the scammy approach to billing and the inconsistent data, I advise all serious SEOs to look elsewhere.
Hello, we’re sorry to hear about your experience. We’d appreciate the opportunity to review your account and address your concerns directly. Please contact us at mail@semrush.com so we can assist.
I strongly advise everyone to stay away from Semrush. They make the cancellation process deliberately confusing and continue charging customers even after cancellation requests.
When I reached out, they refused to issue a refund, hiding behind fine print and rigid policies instead of doing what’s right. It’s shocking how a company of this size can treat paying customers so dishonestly.
Do not share your billing information with this company unless you want to deal with unfair charges and zero accountability.
There are plenty of honest and transparent alternatives out there — avoid Semrush at all costs.
Hello, as long as your account is canceled before your billing date, then your card will not be charged. If you believe your account was charged in error, please reach out to our support team so that we can take a look and help get your account canceled if needed.
I made a Semrush subscription by mistake and canceled it immediately without using any paid features. Despite multiple written requests, Semrush has refused to issue a refund or explain why their internal policy seems to override European consumer protection laws, which clearly grant the right to withdraw from unused online purchases.
I have contacted their support several times, but they have stopped responding. This lack of transparency and accountability is deeply disappointing. I’m now considering escalating this through European consumer protection channels so other users don’t face the same issue.
Hi, sorry to hear about your disappointment regarding the refund request. We follow our refund policy closely to ensure consistency and transparency. As a business-to-business platform, Semrush subscriptions follow the guidelines in our Terms of Service. We offer a 7-day money-back guarantee on first-time annual plans and add-on purchases, and we appreciate your understanding.
Charged Despite Cancelling Trial
• Cancelled trial, yet charged on day 7.
• Notified within 5 minutes of the charge that I had already cancelled.
• Three follow-up emails ignored; no support or resolution provided.
• Confusing and poorly managed cancellation process.
• Customer service unprofessional, dismissive, and unhelpful.
• Overall, a frustrating and disappointing experience.
• I cannot recommend Semrush.
Semrush Boston you have deducted my money total to 312 USD from my bank account of which I have no idea of what kind of business I have with you, I don't know this company or subscribing anything with your company, so devasting. 😠, please assist me to get my money back🙏
Hello Chitex,
Can you please follow up via mail@semrush.com? We’ll be happy to help!
Thank you.
Disjointed, Overpriced, and Underwhelming – Regretful Investment.
I invested into a combination of SEMrush, SEMrush Enterprise, and Ryte, expecti
ng a best-in-class SEO and digital marketing solution. Unfortunately, the reality has been deeply disappointing.
The platforms are complex, fragmented, and not seamlessly integrated — each feels like a standalone tool rather than part of a unified system. Switching between them is clunky and inefficient, making strategic workflows more difficult rather than easier.
Despite the massive cost, the support is severely lacking. Getting meaningful assistance is slow, and when you do get help, it's often superficial or passed between different teams without resolution.
SEMrush is oversold and overhyped. What’s marketed as an all-in-one solution feels more like a collection of partially built tools. It’s not intuitive, and the learning curve is steep — with poor onboarding for enterprise clients, which is shocking given the price point.
Worst of all, I’m locked into a rigid annual contract, leaving me with expensive tools that don’t deliver the promised ROI. I expected premium service and performance, but instead got a tangled mess of dashboards, half-useful data, and buyer’s remorse.
If you're considering SEMrush for your business — especially at the enterprise level — proceed with extreme caution.
Hi Michael, thank you for your feedback. We're sorry to hear that you had this experience with our products. Our team followed up via email earlier today with detailed best practices and resources to support your optimization efforts.
The ProServe team is reviewing your setup to identify options that better match your current needs. Once we’ve narrowed those down, we’ll follow up with time slots to walk you through the options and make sure you're set up for the best possible results.
We appreciate your patience and look forward to helping you get more value from the platform.
Unfortunately, I didn’t see the ratings here before my free trial experience.
I wanted to review the tool to determine what I need to do market research for my new brand.
I intended to subscribe after 2 months from the free trial which will be when I’m ready to establish the brand, but they work like scammers and didn’t cancel my subscription request.
Customer service very slow to respond, in top of that they have charged my account additional charges for a service that I didn’t request.
Also, when I tried to delete my Visa card info the website was lagging and didn’t work!!!!
Even the website customer service doesn’t work, it’s like they are doing this slow and no customer service strategy just to scam you.
Hi Jumanh, we’re sorry about your experience. Our Support team has reached out via email regarding the cancellation and will also help remove your card from the platform. If you have any other questions, feel free to DM us on our social channels and we’ll be happy to assist.
The review is for their Customer Service. They get their billing wrong - don't have a clear way to add / remove users/add-ons with the subscription - and when they get the billing wrong, they won't fix it. It's a decent product - but there are enough options in the market for us not to want to get overcharged or deal with poor customer service.
Hi Aliasgar, we’re sorry to hear you did not get the support you deserve. We’re happy to take a look to see if we can help make things right.
Can you please follow up via mail@semrush.com? We’ll be happy to help!
From a Promising Demo to a Frustrating, Expensive Disappointment
We had a very promising demo in 2024 with Marcin Dembski, which made Semrush look like the ideal tool for our business. Everything seemed clear, helpful, and well-presented. Based on that, we committed to the platform and started a subscription.
Since then, it has been a complete failure.
We were paying nearly $500/month expecting a professional, efficient SEO toolset backed by solid customer service. Unfortunately, the experience has been the opposite. The platform is overloaded with features that look useful in theory but are either limited, confusing, or require additional paid add-ons. You’re constantly being upsold, which makes the real monthly cost much higher than expected.
Worse, the subscription management is a nightmare. After realizing we weren’t using even half of the tools due to either complexity or lack of time (and with zero support to guide us), I downgraded our subscription. As a result, some listings disappeared, and several key features stopped working without any clear warning or explanation.
The customer support is practically non-existent. Email responses take over 3 days, there is no clear way to reach a live person quickly, and demo requests are left unanswered for days. Everything is routed through bots or endless ticket loops, which is incredibly frustrating—especially when you’re paying a premium for what should be a high-level service.
Honestly, if you enjoy wasting money, time, and energy trying to get basic help, then this is the platform for you. But if you’re looking for an SEO tool that respects your business, offers real human support, and delivers what it promises—look elsewhere.
We are seriously considering canceling our subscription completely. I want to warn other professionals: Semrush may look like a comprehensive SEO solution on the surface, but in reality, it’s overpriced, inefficient, and lacks the reliable support that every serious business deserves.
Hi Matt,
we’re sorry to hear about your experience and appreciate you taking the time to share this feedback.
We see that you recently submitted a new demo request, and we’ll be happy to address any questions or concerns during the call and get you the support you need.
We also have tons of free resources on our Blog, Knowledge Base, and Academy that can help walk you through our tools if you need assistance: https://social.semrush.com/46DOdOJ
If you need anything in the meantime, don’t hesitate to reach out!
I was excited to try a free trial to see if I could pitch Semrush to my company, however, I thought I cancelled it in time but only found out weeks later that they charged me over $400 for a service I didn't use. Now they're refusing my refund and their customer service is not helpful. Don't use this company, they will scam you the first chance they get.
Hi Colleen, sorry to hear this wasn’t the experience you were hoping for.
Our refund policy allows for refunds if a written request is submitted within 7 business days of the charge, as outlined in our Terms of Service.
Since your subscription has been canceled, no further charges will be made. If you have any other questions, our Customer Support team is happy to help.
I tried the free trial to see if I could pitch it to my company and accidentally cancelled it a day late and now they are refusing to refund the $400 charge, this is a very unethical company. I will no longer be recommending Semrush to my employer, customer service is rigid and unhelpful.
Dear Chris,
We are unable to find details about your case in our system. Could you please reach out to us via our contact page at https://www.semrush.com/company/contacts/?
Our Customer Support team will look into it.
Thank you in advance!
Great SEO tool but the consulting service was a rip off. The project manager never showed up and ghosted us when I complained. I tried to call and get someone to resolve this. I never heard back from anyone. I am really surprised by the lack of professionalism. I finally called AMx and disputed the charge. Boils down to very poor management of the consultants that work directly for SEMRUSH.
Hi Howard,
we are sorry you did not get the support you deserve, we are happy to help make this right as soon as possible.
Since we can’t reach out here, can you please follow up via mail@semrush.com so that we can look into this further? You may want to try reaching out from an alternate email, as it is possible incoming emails are being blocked or marked as spam.
Not too high, huh? 😉 But thanks anyway!
Never been to the office, but had the worst account staff assigned to our company's SEMRush account.
I made several complaints to SEMRush and never heard back.
He was so rude, combative, condescending, and not even helpful on the product. Also the subscription terms are not helpful in understanding what products you have access to, or which specific tools or even what those tools do. I shouldn't have a deep dive to know what the pricing tiers involve, especially not at this level of pricing.
I'm working on getting my company away from SEMRush as soon as possible. They might be an industry standard, but that account manager was so unnecessarily nasty that I would rather pay for several subscriptions to other companies versus having this "all-in-one" platform.
Since my complaints have been ignored I'm posting here because this is the SEMRush office closest to us (assuming there's more than 1 SEMRush office)
Edit: I know the person's name, but I didn't want to post it publicly.
Hello Michelle,
Thank you for your feedback. We will review the case internally, and our colleagues from Customer Support will get back to you.
Used them to track my links, search rankings, and online presence. Not expensive for the services they provide, I was using the cheapest package of the software and it was enough.
Thank you for the feedback!
