SharpSpring

Grow revenue, not your toolset.

Marketing Automation
★★★★☆ 4.3
2012 Founded
201-500 Employees
12,000+ Customers
Gainesville, FL, USA Headquarters

Quick Facts

✓ Free Trial
Starting Price
449
Pricing Model
tiered
Free Trial
unknown days
Company Type
acquired

About SharpSpring

SharpSpring is a cloud-based revenue growth platform that unifies marketing automation, email marketing, CRM, sales automation, social media management, and analytics in one system. Positioned primarily for small and mid-sized businesses and digital marketing agencies, it enables organizations to generate more leads, nurture them with personalized campaigns, and convert them into revenue while maintaining a single view of each contact’s journey. The platform emphasizes behavioral tracking and automation to connect marketing spend directly to sales outcomes.

Founded in 2012 and headquartered in Gainesville, Florida, SharpSpring grew rapidly by targeting agencies and SMBs that needed an affordable alternative to higher-priced tools like HubSpot, Marketo, and Pardot. Its agency-centric model—featuring white-labeling, a client management console, and aggressive wholesale pricing—helped it gain a global footprint of more than 10,000 businesses and over 2,000 agencies by the early 2020s.

In 2021, SharpSpring (then publicly traded as NASDAQ: SHSP) was acquired and taken private by Constant Contact in a transaction valued at approximately $240 million. This acquisition expanded Constant Contact’s CRM and marketing automation capabilities, while giving SharpSpring access to broader resources and a customer base of hundreds of thousands of small businesses. The product has since been rebranded in many channels as Constant Contact Lead Gen & CRM, though the SharpSpring brand and website remain a key entry point for the platform.

Today, SharpSpring occupies a distinct position in the marketing automation market as a feature-rich, agency-friendly platform that delivers full-funnel capabilities—email, landing pages, CRM, social, retargeting ads, and robust workflow automation—at a fraction of the cost of traditional enterprise suites. Its open architecture, extensive integration marketplace, and unlimited-user pricing model make it particularly attractive to growing agencies and mid-sized organizations that need deep automation without enterprise-level pricing or long-term lock-in.

Key Features

Full-funnel marketing automation - visual workflows, triggers, and drip campaigns to automate complex multi-step journeys across email, web, and CRM.

Behavior-based email marketing - send dynamically personalized emails based on website behavior, list membership, lead score, and past engagement.

Built-in CRM with Life of the Lead - native CRM with pipeline views and a full interaction timeline so sales and marketing see every touchpoint in one place.

Sales automation & engagement - task automation, deal tracking, sales pipelines, and inline messaging tools to help reps follow up faster and close more deals.

Lead scoring & segmentation - customizable scoring rules and advanced list segmentation to prioritize high-intent prospects and tailor campaigns.

Landing page & form builder - drag-and-drop tools for creating responsive landing pages and dynamic forms that capture detailed lead data.

Social media management - unified content calendar, post scheduling, and social listening across Facebook, LinkedIn, and Twitter with engagement tracking.

Retargeting ads management - manage and trigger retargeting campaigns to bring visitors back with tailored ads after they leave your website.

Tracking & attribution analytics - centralized reporting that ties campaigns, channels, and touchpoints to pipeline and revenue for better ROI insight.

Media center & asset tracking - centralized storage for content with trackable links so you can see exactly which assets leads view and when.

Agency-specific features - white-labeled interface, single sign-on, multi-client management console, and flexible agency pricing and billing.

Open API & integration marketplace - robust REST API, native integrations, and hundreds of third-party connectors via Zapier and similar tools.

Content calendar - unified calendar view of social posts, emails, and campaigns to plan and coordinate omnichannel activity.

Chatbot and website chat - conversational tools to capture and qualify leads directly on your site and route them into automated workflows.

Multilingual and multi-region support - localized sites and interfaces (e.g., ES, PT, FR, DE, TR, NL) to support global teams and clients.

Pros & Cons

👍 Pros

  • Powerful marketing automation workflows that can trigger emails, list changes, and tasks based on detailed lead behavior.
  • All-in-one platform combining email marketing, CRM, landing pages, social scheduling, retargeting ads, and chat in a single system.
  • Intuitive lead scoring, Life of the Lead timelines, and pipeline tools that give strong visibility into where each prospect is in the buyer's journey.
  • Strong value for money compared with larger competitors, especially for agencies and SMBs that benefit from unlimited users and agency pricing.
  • Generally responsive customer support and onboarding resources, with many reviewers praising the support team's helpfulness.
  • Flexible integrations via native connectors and Zapier/Integromat, making it easier to connect with existing CRM, forms, webinar, and ecommerce tools.
  • Agency-friendly features like white labeling, client consoles, and rebrandable interfaces that help agencies package the platform as their own.

👎 Cons

  • Landing page builder is frequently described as clunky or limited, with many users preferring to build pages on their own CMS instead.
  • Email template designer and editor can feel dated or unintuitive, requiring extra effort to achieve modern designs.
  • Reporting and analytics, while functional, are often viewed as less robust than dedicated BI or higher-end marketing suites.
  • Social media and ads management tools are considered basic compared to standalone social platforms, and some users find them awkward to use.
  • Strict compliance and spam policies can lead to list reviews or temporary account suspensions for aggressive senders, which some agencies find frustrating.
  • Learning curve can be steep for teams new to marketing automation, and the interface can feel dense until users are fully trained.

User Reviews

G2
4.5
★★★★★
Capterra
4.5
★★★★★
TrustRadius
7.8
★★★★★

Integrations

Salesforce Google Sheets Google Ads Mailchimp Gravity Forms Typeform Pipedrive WooCommerce Eventbrite Acuity Scheduling LinkedIn Ads Microsoft Dynamics 365 CRM Buffer Sendible Aircall Animoto BrightTALK WebMerge amoCRM Brandpoint

Best For

Company Size

smb mid-market enterprise

Industries

Marketing & Advertising Professional Services SaaS Technology Education Nonprofit

Use Cases

Lead generation and nurturing B2B email marketing and drip campaigns Sales and marketing alignment with shared CRM and automation Agency client campaign management and reporting Retargeting and multi-channel engagement Marketing attribution and ROI reporting

FAQ

What is {vendor_name}?

+

{vendor_name} (marketed today as Constant Contact Lead Gen & CRM) is a full-funnel marketing automation and CRM platform. It combines email marketing, automation workflows, lead scoring, landing pages, social media management, retargeting ads, and a built-in CRM so agencies and businesses can manage the entire buyer journey and revenue pipeline in one place.

How much does {vendor_name} cost?

+

{vendor_name} uses contact-based, tiered pricing with unlimited users. Publicly listed plans start around $449 per month for up to 1,000 contacts, $999 per month for 10,000 contacts, and $1,449 per month for 20,000 contacts on annual terms, plus an onboarding package fee. Agency and enterprise plans for larger volumes are priced custom via sales.

What are the main features of {vendor_name}?

+

Key features of {vendor_name} include behavior-based email marketing, visual marketing automation workflows, a built-in CRM with sales pipelines and Life of the Lead timelines, lead scoring and segmentation, landing page and form builders, social media scheduling and listening, retargeting ad management, content and asset tracking, and centralized analytics to tie campaigns to pipeline and revenue.

Who are {vendor_name}'s main competitors?

+

{vendor_name} most commonly competes with other marketing automation and CRM suites such as HubSpot Marketing Hub, ActiveCampaign, Salesforce Marketing Cloud Account Engagement (Pardot), Keap (Infusionsoft), and Act-On. Buyers often compare pricing, automation depth, CRM capabilities, and agency support when evaluating these tools.

Is {vendor_name} good for small businesses?

+

{vendor_name} is well-suited for growth-oriented small and mid-sized businesses that need more than basic email newsletters. It is particularly strong for B2B organizations and agencies that want robust automation, CRM, and reporting in one platform. Very small teams that only require simple email campaigns may find it more powerful than they need, but SMBs with a defined sales process and lead nurturing requirements can get significant value from the platform.

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