SharpSpring

Amanda Schneck 🏅

2 years ago

I do not recommend this company. The customer service has gone down and the value is not there anymore. This used to be a great system but the cost to use it does not justify the service and features you receive. Also, when I asked to cancel the subscription, I was told I would be billed 2 more months! One month in “arrears” for my subscription and another because they require a 30 day notice. But they plan to bill me for a 40 day notice (I cancelled well before the start of a new month) and are not following their own policy and contract terms. There is better systems with much better customer service.

Joe Mosbrook 🏅

3 years ago

Run, don't walk away from SharpSpring. Not intuitive at all. Had to hire former SharpSpring employees as consultants just to get the program working for our clients. And their billing practices are horrific. You have to pay them for your "free" agency account and then they pay you your own money back.

John Kundera 🏅

4 years ago

I get calls 2-3x per day from cold callers trying to sell me this company. It's the most aggressive salesy company I've ever heard from. I don't even know what they do, and never requested any info from them, but somehow I'm getting called every day from them. It's frankly sad that a company has to resort to such aggressive tactics to sell a product. Perhaps dedicate those efforts to people that actually are requesting info from you?

Tim Chenk

4 years ago

Great software but stop calling me and share my phone number with 3rd parties that calling from you!

Matt Nelson 🏅

5 years ago

This company has been spamming my inbox and voicemail for months with at least 8 call in the last 6 weeks.

Cassandra Harris 🏅

5 years ago

I just started in my B2B sales role for about a month now and SharpSpring has helped me adjust quickly! I'm able to manage my pipeline ($), stay on top of warm leads with follow up 'task' reminders, and send out my e-blasts for those who didn't reply to me. The CRM functionality coupled with the email marketing, marketing automation, lead scoring, and social media listening tools makes SharprSpring a one stop shop. No need for separate scheduling tools, social media integration, etc. Very happy!

Paul Bies 🏅

5 years ago

Great product. Great support. Marketing automation helps our brand agency stand out.

Sherri Oldham 🏅

5 years ago

We've been using SharpSpring for some time. It has enabled us to better understand our prospects, analyze their behavior on our pages and their level of engagement with our marketing efforts. When you chose SharpSpring, marketing becomes a whole lot easier due to the vast amount of tools, custom reporting, and configurations you can link with other websites and platforms. All of this has helped us strategize our yearly goals and objectives to capture the most qualified prospects.

Ryan Carey 🏅

5 years ago

I'm a huge fan of SharpSpring. We have used it for our marketing agency for quite some time now and I love it. It offers agencies great tools and resources to accomplish your marketing objectives and empowers businesses with great sales tools. It is all around a great resource and tool for any organization. I think it is highly customizable to your needs as well. They biggest advantage is that they are CONSTANTLY improving their software and services. They hear their customers and are eager to be better and better each day. They want you to succeed and will continue to improve themselves to make sure you are content and successful.... You have heard enough explore SharpSpring for your organization now!

Derrick Phelps 🏅

5 years ago

Sharpspring as a CRM is absolutely amazing. Sharpspring as a team is possibly the best human capital / technology integration that I have subscribed to in over thirty years of business. The interface is extremely intuitive; the custom options are limitless and the willingness and ability of the developer behind the product exhibit in their constant delivery of improvements and benefits is impressive to say the least. There is truly nothing to dislike about Sharpspring. If I had to pick a negative, it would be that the dependent, ancillary technology sectors have not moved as quickly as they should in creating seamless integrations with Sharpspring. However, Sharpspring's API and open compatibility of the program seems to more than make up for the lag.

Chip LaFleur 🏅

5 years ago

I have worked with and utilized SharpSpring for my agency for almost six years. As an organization, they are uniquely focused on adding and improving on functionality and features, more-so than any other SaaS platform than I've used in any other capacity. They are truly agency-focused in their business model, and end-user focused as it pertains to ensuring the success of the clients that utilize the platform for their business. I'm always happy to show people how it works and why we love it. It will continue to be an integral part of our offering.

Yusuf Young 🏅

5 years ago

Has transformed our agency.

Shane Williams 🏅

Edited 5 years ago

Nice mid-tier point solution with some significant limitations. Pros: The GUI looks attractive and the solution is intuitive. The contact lifecycle is interesting and the Pricing is about half that of a major competitor. Cons: If you support a large team, report builder is limited to widgets. There is no way to drill down to actual data or even create a report that allows to review tasks completed in detail. This limits even the most basic management follow-ups (Question: who did you call last week? Answer: 13 people.... that's all I can tell). Also, API layer is weak. A great stand alone solution but if you're trying to integrate with project management or CRM tools, access to the data is very limited (no access to emails, tasks or notes on opportunities via API). Additionally, the email builder is quite basic and not intuitive unless you're a programmer. you produce clunky looking emails that look completely different on mobile devices, only there's no ability to preview for mobile devices. The spam trap threshold is 1% (compared to 5% on other solutions) and hitting 2% will get you to "limited" status on sending email. the Chatbot is a 27 MB mammoth that dragged down our website performance Down from A to D+ on our web audits and messed with our google ranking so we ended up not using it. The account management function has a very consistent answer to most of these issues which is very close to "This is our current capability!" (A.K.A. "It is what it is.") The support channel sends you articles to read instead of solving your problem. I wasn't looking to be an expert in how to use Sharpspring, I have a job already. All in all, I feel we downgraded significantly from hubspot but the savings were still worth the change.

Vicki Robson 🏅

5 years ago

I've been working with the team at SharpSpring for over 3 years and have seen a huge amount of development with the platform. The tech is easy to use and has some really smart features. The technical support team are really knowledgeable, helpful and easy to work with and the mixture of live chat, support tickets and video calls means that you get the help you need in the way that suits you. I love working with the platform and the team. Highly recommend!

Ryan Naylor 🏅

6 years ago

I’m so sick of their phone calls. They outsourced their own lead gen to an international company who literally calls the office 2-3x a day. I can’t get them to stop. Reflection on how this company operates.

Energy Professionals 🏅

Edited 6 years ago

We've been using sharpspring for over a year and are happy with it's automated processes and the email services.

Martino Stanzani 🏅

Edited 6 years ago

Ever have a customer service experience that left you more frustrated than you already were when you contacted customer service in the first place? That's these guys. You ask them for help and it feels like they don't care and are trying to do as little as possible. In the months I used their platform, I ran into maybe one or two people who actually fixed the issue I was having trouble with. But for the most part, I had a horrible experience. Even down to me trying to quite and asking them not to charge our credit card anymore. You're better off paying for other solutions like ActiveCampaign or HubSpot.