The Telemarketing Company review
Delivering high-quality leads, appointments, sales and research since 1990
The Telemarketing Company (TTMC) is a UK-based B2B telemarketing and inside sales agency providing outsourced SDRs, lead generation, appointment setting, inbound lead management, data services and telephone research for organisations worldwide.
Independently researched by the SalesHive team. Ratings are from public review platforms; this page is not sponsored by or affiliated with The Telemarketing Company. Research last updated December 2025.
What is The Telemarketing Company?
The Telemarketing Company (TTMC) is one of the UK’s longest-established specialist B2B telemarketing agencies, operating from Brighton since 1990. The firm focuses exclusively on voice-based services, delivering unscripted telemarketing, telesales, inside sales, inbound call handling, lead management, data services and telephone research for clients ranging from fast-growth startups to global enterprises.
With over 220 seats across dedicated telemarketing, research and inbound divisions, TTMC can run large, complex and international campaigns, including multilingual work in more than 25 native languages across EMEA, APAC and the rest of the world. Its agents are salaried, mature, and trained against Institute of Sales Management and Market Research Society standards, with above-average tenure, which the company positions as a key driver of quality outcomes and low staff churn on client programmes.
TTMC differentiates itself through a strong emphasis on compliance, transparency and data security. It is authorised by the UK Financial Conduct Authority, holds ISO 9001 for quality management and ISO 27001 for information security, and is a member of the Direct Marketing Association as well as a Market Research Society Company Partner. Clients receive 100% call recording and access to TTMC Connect, a proprietary Microsoft Azure, hosted portal providing real-time statistics, call recordings and campaign analytics, giving marketing and sales leaders detailed visibility into performance.
Over more than 35 years, TTMC has built a large library of 120+ named client testimonials and success stories, including work for brands such as Microsoft, Amazon Shipping, Xero, Equifax, Bloomberg and many others across regulated and technology-driven sectors. The company is privately owned and family run, and positions itself as an agile extension of in-house sales and marketing teams, able to spin up proof-of-concepts, pilot campaigns and scaled ongoing programmes with relatively low operational risk for clients.
The Telemarketing Company key features
Teams typically use it for B2B outbound lead generation and pipeline creation, sales appointment setting into target accounts, outsourced SDR and inside sales teams, and more.
- Outbound B2B telemarketing and demand generation. unscripted, consultative calls to create demand and build sales pipeline.
- Lead generation. proactive calling to identify qualified prospects and create opportunities for sales teams.
- Appointment setting. targeted outreach to secure meetings with senior decision makers in defined target accounts.
- Outsourced SDRs and inside sales. dedicated agents who handle qualification, nurturing and opportunity creation as an extension of in-house teams.
- Inbound call handling and lead management. handling inbound enquiries, web leads and complex call flows, including lead triage, qualification and routing.
- Lead qualification and nurture programmes. systematic follow-up and nurturing of early-stage leads to move them through the funnel.
- Account Based Marketing calling. telemarketing programs aligned to ABM strategies to deepen penetration in named accounts.
- Data cleansing. telephone-based verification and correction of CRM and marketing databases to improve accuracy and deliverability.
- Data enrichment. capturing additional firmographic and contact data to support segmentation and better targeting.
- Email opt-in and GDPR compliance services. phone-based consent capture and list validation to support compliant marketing.
- Pre-sales telephone research. market and prospect insight gathering to inform go-to-market and sales strategies.
- Post-sales research. welcome and customer satisfaction calls, structured programmes to improve retention, satisfaction and compliance.
- Multilingual telemarketing and research in 25+ native languages. centralised from Brighton to cover EMEA, APAC and global markets.
- TTMC Connect real-time reporting portal. secure, Azure-hosted client portal providing live stats, call recordings and analytics for all campaigns.
- Regulated-industry compliant operations. FCA authorised with ISO 9001 and ISO 27001 certifications and Market Research Society affiliation for research work.
What reviewers love, and what to watch
A balanced view of The Telemarketing Company, drawn from public reviews and product research.
Pros
- High-quality, unscripted conversations delivered by mature, salaried agents with above-average tenure, which many clients cite as driving more credible, trust-building discussions.
- Strong compliance and quality framework, including FCA authorisation plus ISO 9001 and ISO 27001 certifications, appealing to regulated industries.
- Exceptional transparency with 100% call recording and a real-time reporting portal (TTMC Connect) that gives clients detailed visibility into performance.
- Ability to run complex, multilingual campaigns from a single UK hub, covering 25+ languages across EMEA, APAC and other regions.
- Large library of 120+ named client testimonials and case studies demonstrating experience across many sectors and use cases.
Cons
- Pricing is positioned toward higher-value B2B campaigns; G2 indicates a typical minimum investment around £10,000 due to the six-week engagement requirement, which may be high for very small businesses.
- Service is focused on human phone-based contact and research rather than being a multi-channel martech platform, so organisations seeking primarily software or self-service tooling may find it less suitable.
- UK-based operations may require careful scheduling for clients whose target markets are concentrated in distant time zones if they need extensive real-time coverage.
The Telemarketing Company pricing
Published pricing at the time of research. Always confirm current rates with the vendor.
- Hourly rate per agent based on UK calling.
- Minimum engagement of 6 weeks at 35 hours per week (c. £10,000 initial investment).
- One-off setup fee of £750 including up to two hours of agent briefing time.
- Bespoke programmes covering outbound lead generation, SDR, inbound handling and research.
- Multilingual and regulated-industry campaigns.
- Scope, number of agents and regions tailored to client requirements; pricing quoted on request.
Setup: £750 setup fee per campaign (includes briefing time) No free plan; all work is delivered as paid campaigns with a minimum engagement size.
Who The Telemarketing Company is for
A strong fit for
Mid-market or enterprise B2B organisations, often in regulated or complex industries, with high average deal values that need a compliant, multilingual, UK-based telemarketing and SDR partner to run structured outbound, inbound and research campaigns as an extension of their own sales and marketing teams.
Probably not for
Very small businesses with low deal values or those seeking a low-cost, self-service SaaS tool rather than a managed telemarketing service; organisations whose primary need is digital advertising or email automation without a strong phone-based human outreach component.
How The Telemarketing Company compares
Compared with many SDR and lead generation providers such as memoryBlue, Martal Group or KlientBoost, The Telemarketing Company positions itself less as a pure outbound sales development agency and more as a specialist voice-contact partner that spans lead generation, inside sales and structured research. Its strengths lie in regulated-industry compliance, multilingual capacity and deep transparency via full call recording and the TTMC Connect portal, which can be particularly attractive to enterprises that need auditability and governance as much as raw lead volume.
Where some competitors emphasise multi-channel digital outreach (email, LinkedIn, ads) or performance-based pricing, TTMC remains heavily focused on phone-based conversations backed by strong process, data services and research expertise. This makes it especially well-suited for complex or high-consideration B2B sales where live dialogue is critical, but less ideal for buyers primarily seeking low-cost, high-volume outbound email or a self-service software tool rather than a managed service.
Frequently asked about The Telemarketing Company
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