Tidio

AI customer service your customers won’t hate.

Live Chat & Chatbots 4.0 (28 reviews)

2013 Founded

101-250 Employees

300,000+ Customers

San Francisco, CA, USA Headquarters

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Quick Facts

✓ Free Trial

Website

tidio.com →

Pricing Model

freemium

Free Trial

7 days

Address

al. Wojska Polskiego 81, 70-481 Szczecin, Poland →

Business Type

Software company

Verified on Google View →

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About Tidio

Tidio is an AI-powered customer service platform that brings live chat, help desk ticketing, automation flows, and a conversational AI agent (Lyro) together in one unified workspace. It is designed primarily for ecommerce and online-first companies that need to support customers across web, email, and social channels without maintaining multiple disjointed tools.

Founded in 2013 in Szczecin, Poland and now headquartered in San Francisco, Tidio has grown to more than 180 employees with offices in San Francisco, Warsaw, and Szczecin. Over 300,000 businesses worldwide use Tidio to provide real-time support, automate FAQs, and drive additional revenue from customer conversations, especially on platforms like Shopify and WooCommerce.

The platform has evolved from a simple live chat widget into a full customer service suite. Core components include an omnichannel inbox that aggregates website chat, email, Instagram, Messenger, and WhatsApp; a no-code automation builder called Flows; a robust ticketing system with SLA management; and deep native integrations with major ecommerce, CRM, and marketing tools. Tidio’s OpenAPI and developer resources allow teams to connect it to custom back-end systems as well.

Tidio differentiates itself in a crowded live chat and chatbot market by focusing on small and mid-market businesses that want advanced automation and AI without the complexity or price tag of heavyweight enterprise suites. Its Lyro AI Agent, conversation-based pricing, ecommerce-first workflows, and resolution-rate guarantee make it a compelling alternative to tools like Intercom, Zendesk, and Gorgias for teams that prioritize fast deployment, strong automation, and predictable costs.

Key Features

Lyro AI Agent - conversational AI assistant that uses your help content to resolve a large share of customer questions across channels while handing complex issues to human agents.

Help desk and ticketing - shared inbox, ticket creation from chats and emails, priorities, tags, workflows, and SLA policies to manage support at scale.

Live chat widget - lightweight, customizable chat with live typing preview, macros (canned responses), read receipts, pre-chat surveys, offline messages, and file attachments.

Multichannel inbox - manage conversations from website chat, email, Instagram, Facebook Messenger, and WhatsApp in a single dashboard.

No-code Flows - visual automation builder with 40+ ecommerce templates for greetings, FAQs, lead capture, abandoned cart recovery, and sales campaigns.

Visitor tracking and proactive messaging - real-time live visitor list, viewed pages history, and behavior-based triggers to start conversations at key moments.

Ecommerce order management - for Shopify, see carts and order history, recommend products, issue discounts, and manage orders directly inside the chat window.

Analytics and reporting - track conversation volume, agent performance, customer satisfaction, and revenue influenced by Tidio interactions.

Multilingual support - serve customers in multiple languages through the live chat widget and Lyro AI, including major European languages.

Extensive integrations - 120+ native integrations across ecommerce, CMS, CRM, email marketing, analytics, and review platforms, plus Zapier.

OpenAPI and developer tools - Tidio OpenAPI, webhooks, and SDKs to push and pull data, trigger automations, and embed Tidio into custom workflows.

Desktop and mobile apps - dedicated apps for Windows, Mac, iOS, and Android so agents can answer conversations on the go.

Copilot Chrome extension - AI-powered reply suggestions inside popular help desk tools to speed up responses outside the Tidio UI.

Best For

Company Size

smb mid-market

Industries

Ecommerce & Retail SaaS Technology Consumer Services Education

Use Cases

Website live chat support Ecommerce order status, shipping, and returns handling Automated FAQ and self-service customer support Lead capture, qualification, and list building Proactive sales, upsell, and abandoned cart recovery flows Centralizing multichannel customer messaging across web, email, and social

FAQ

What is Tidio?

Tidio is an AI-powered customer service platform that combines live chat, a shared help desk inbox, no-code automation Flows, and a conversational AI agent called Lyro. It allows businesses to handle customer conversations from their website, email, Instagram, Facebook Messenger, and WhatsApp in one place. Tidio is especially popular with ecommerce and digital-first businesses that want to provide fast, personalized support while automating a large share of repetitive questions.

How much does Tidio cost?

Tidio offers a free-forever Customer Service plan that includes up to 10 agent seats, 50 billable conversations per month, 100 Flows visitors, core integrations, and basic analytics. Paid Customer Service plans start with the Starter plan at about $24.17 per month (on annual billing) for 100 billable conversations, while the Growth plan starts around $49.17 per month with higher conversation quotas and advanced analytics. The Plus plan starts around $749 per month with custom limits and dedicated success support, and Premium is custom-priced for larger deployments. All paid plans include a 7-day free trial, and additional quotas for Lyro AI Agent and Flows are available as separate add-ons.

What are the main features of Tidio?

Key Tidio features include a customizable live chat widget; an omnichannel inbox for chat, email, Instagram, Messenger, and WhatsApp; the Lyro AI Agent for handling common questions; a ticketing system with workflows and SLA policies; a no-code Flows builder with 40+ ecommerce templates; real-time visitor tracking and proactive messages; deep Shopify order management tools; analytics and sales attribution; mobile and desktop apps; and a large integration library plus OpenAPI for custom connections.

Who are Tidio's main competitors?

Tidio's main competitors in the live chat, chatbot, and help desk market include Intercom, Zendesk, LiveChat, Freshchat, and Gorgias. Intercom and Zendesk tend to appeal more to larger or enterprise teams that need very deep analytics and complex workflows, while LiveChat and Freshchat compete on real-time chat and omnichannel messaging. Gorgias is a strong alternative for Shopify-centric merchants who want tight native integration with the Shopify ecosystem. Tidio differentiates itself by offering strong AI automation, ecommerce-focused workflows, and SMB-friendly pricing.

Is Tidio good for small businesses?

Yes. Tidio is particularly well suited to small and midsize businesses, especially ecommerce stores and online-first brands. The free plan lets very small teams start with live chat, ticketing, and basic automation at no cost, while paid plans add higher conversation quotas, advanced analytics, AI automation, and dedicated success resources as the business grows. Its ease of setup, no-code Flows, and conversation-based pricing make it a practical choice for smaller teams that need modern AI-powered support without the complexity of enterprise platforms.

Customer Reviews

4.0 out of 5

Based on 28 Google reviews

5★

4★

3★

2★

1★

View on Google

Bartosz Szafrański 🏅

11 months ago

Response from owner 5 months ago

Thank you!

Të dhënat dhe privatësia “Add to threed” Add to threed 🏅

11 months ago

Response from owner 11 months ago

Hi Alketa? What seems to be the problem? Please contact us at support@tidio.net in case we can help you. Olek - Tidio

Daniel Carlson 🏅

a year ago

It appears that Tidio, so far, provides an easy to configure, nice looking, and helpful plugin for Wordpress so that site visitors can quickly find what they need by asking questions. It directs visitors to correct pages, answers questions based on page content and other factors, and even allows editors to "fix" answers when they're not exactly right. I have more to experiment with, but so far so good.

Response from owner a year ago

Hey, I’m sorry to see your review. I’ll check what can be done to fix this situation after reviewing the content in Lyro, our AI bot. Can you send me an email to olek@tidio.net so I can locate your account? Thanks - Olek

Anna Tereshchenko 🏅

2 years ago

Response from owner a year ago

Thanks Anna <3

Brittany Bly Founder, Pop Shop America 🏅

2 years ago

I did a trial of Tidio over 5 years ago. Then all of a sudden I started getting emails from Tidio for any Facebook messages I receive a few months ago. I don't know why I would start receiving these messages 5 years later. And I can't get this software off my Facebook.

Response from owner 2 years ago

Hi, I’m so sorry to hear about this issue. I’ll try to help and remove any notifications that may still come up. Could you please send me your email address so I can locate your account? You can send it to olek@tidio.net I’ll do my best to resolve it. Olek

Bernice Waterman 🏅

2 years ago

We have been using Tideo for our business chat for many years and suddenly we can no longer access the conversations with potential new customers, we have had no warning that we are limited to a certain amount of "chats" and so we are now unable to converse with new customers . This has made us look unprofessional. Very disappointed that we have had to be put in this position. Have now deleted the app from our website

Response from owner 2 years ago

Hi! We apologize for the inconvenience you've faced with our chat limits. Could you provide us with your business name or account information associated with Tidio at support@tidio.net? This will enable us to investigate the issue promptly. Thank you for your feedback, and we appreciate your patience.

Fazir Buckreedan 🏅

2 years ago

Response from owner 2 years ago

Hi Fazir, Olek here from the Customer Service team at Tidio. What seems to be the problem? Can you please contact me via support@tidio.net? I’ll do my best to help you.

Klient Nasz Pan 🏅

Edited 2 years ago

Arek, could not have been nicer and more willing to help me. Thank you TIDIO!

Response from owner a year ago

Lovely to hear that from you. Kudos sent to Arek.

Michał G 🏅

2 years ago

Response from owner 2 years ago

Thanks!

UNITED WORLDWIDE EXPRESS LLC 🏅

3 years ago

I do not recommend this company. Poor customer service and lack of communication. Any US, EU or Canadian customers - please, beware from this outragous vendor. 0 star!