Tidio

AI customer service your customers won’t hate.

Live Chat & Chatbots
★★★★★ 4.5
2013 Founded
101-250 Employees
300,000+ Customers
San Francisco, CA, USA Headquarters
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Quick Facts

✓ Free Trial
Website
tidio.com →
Starting Price
24.17
Pricing Model
freemium
Free Trial
7 days
Company Type
private
Social
LinkedIn Twitter/X

About Tidio

Tidio is an AI-powered customer service platform that brings live chat, help desk ticketing, automation flows, and a conversational AI agent (Lyro) together in one unified workspace. It is designed primarily for ecommerce and online-first companies that need to support customers across web, email, and social channels without maintaining multiple disjointed tools.

Founded in 2013 in Szczecin, Poland and now headquartered in San Francisco, Tidio has grown to more than 180 employees with offices in San Francisco, Warsaw, and Szczecin. Over 300,000 businesses worldwide use Tidio to provide real-time support, automate FAQs, and drive additional revenue from customer conversations, especially on platforms like Shopify and WooCommerce.

The platform has evolved from a simple live chat widget into a full customer service suite. Core components include an omnichannel inbox that aggregates website chat, email, Instagram, Messenger, and WhatsApp; a no-code automation builder called Flows; a robust ticketing system with SLA management; and deep native integrations with major ecommerce, CRM, and marketing tools. Tidio’s OpenAPI and developer resources allow teams to connect it to custom back-end systems as well.

Tidio differentiates itself in a crowded live chat and chatbot market by focusing on small and mid-market businesses that want advanced automation and AI without the complexity or price tag of heavyweight enterprise suites. Its Lyro AI Agent, conversation-based pricing, ecommerce-first workflows, and resolution-rate guarantee make it a compelling alternative to tools like Intercom, Zendesk, and Gorgias for teams that prioritize fast deployment, strong automation, and predictable costs.

Key Features

Lyro AI Agent - conversational AI assistant that uses your help content to resolve a large share of customer questions across channels while handing complex issues to human agents.

Help desk and ticketing - shared inbox, ticket creation from chats and emails, priorities, tags, workflows, and SLA policies to manage support at scale.

Live chat widget - lightweight, customizable chat with live typing preview, macros (canned responses), read receipts, pre-chat surveys, offline messages, and file attachments.

Multichannel inbox - manage conversations from website chat, email, Instagram, Facebook Messenger, and WhatsApp in a single dashboard.

No-code Flows - visual automation builder with 40+ ecommerce templates for greetings, FAQs, lead capture, abandoned cart recovery, and sales campaigns.

Visitor tracking and proactive messaging - real-time live visitor list, viewed pages history, and behavior-based triggers to start conversations at key moments.

Ecommerce order management - for Shopify, see carts and order history, recommend products, issue discounts, and manage orders directly inside the chat window.

Analytics and reporting - track conversation volume, agent performance, customer satisfaction, and revenue influenced by Tidio interactions.

Multilingual support - serve customers in multiple languages through the live chat widget and Lyro AI, including major European languages.

Extensive integrations - 120+ native integrations across ecommerce, CMS, CRM, email marketing, analytics, and review platforms, plus Zapier.

OpenAPI and developer tools - Tidio OpenAPI, webhooks, and SDKs to push and pull data, trigger automations, and embed Tidio into custom workflows.

Desktop and mobile apps - dedicated apps for Windows, Mac, iOS, and Android so agents can answer conversations on the go.

Copilot Chrome extension - AI-powered reply suggestions inside popular help desk tools to speed up responses outside the Tidio UI.

Pros & Cons

👍 Pros

  • Very easy to install and configure, with an intuitive interface that non-technical users can learn quickly.
  • Powerful automation via Flows and Lyro AI Agent, which can handle a large share of repetitive questions and reduce agent workload.
  • Omnichannel inbox that unifies website chat, email, Facebook Messenger, Instagram, and WhatsApp conversations in one place.
  • Strong ecommerce capabilities, especially for Shopify, including cart preview, order history, product recommendations, and discounts directly from chat.
  • Generally good value for small and midsize businesses, with responsive support for paid tiers and plenty of tutorials, documentation, and videos.

👎 Cons

  • Conversation-based pricing and additional AI quotas can become expensive for high-traffic sites or teams handling a large volume of chats.
  • Free and lower-tier plans impose strict limits on billable conversations and access to advanced automation and AI features.
  • Customization options for chat widgets and chatbots, as well as reporting and analytics depth, are less advanced than some enterprise-focused competitors, and the mobile app can feel less robust than the desktop interface.

User Reviews

G2
4.7
★★★★★
Capterra
4.7
★★★★★
TrustRadius
8.4
★★★★★

Integrations

Shopify Shopify Plus WooCommerce BigCommerce PrestaShop Wix Squarespace WordPress Adobe Commerce Shopware Ecwid by Lightspeed Weebly OpenCart Joomla Drupal Google Analytics Mailchimp Klaviyo ActiveCampaign Omnisend MailerLite Brevo HubSpot Pipedrive Salesforce Zendesk Zendesk Sell Agile CRM Judge.me Zapier Messenger Instagram WhatsApp Tidio OpenAPI

Best For

Company Size

smb mid-market

Industries

Ecommerce & Retail SaaS Technology Consumer Services Education

Use Cases

Website live chat support Ecommerce order status, shipping, and returns handling Automated FAQ and self-service customer support Lead capture, qualification, and list building Proactive sales, upsell, and abandoned cart recovery flows Centralizing multichannel customer messaging across web, email, and social

FAQ

What is Tidio?

+

Tidio is an AI-powered customer service platform that combines live chat, a shared help desk inbox, no-code automation Flows, and a conversational AI agent called Lyro. It allows businesses to handle customer conversations from their website, email, Instagram, Facebook Messenger, and WhatsApp in one place. Tidio is especially popular with ecommerce and digital-first businesses that want to provide fast, personalized support while automating a large share of repetitive questions.

How much does Tidio cost?

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Tidio offers a free-forever Customer Service plan that includes up to 10 agent seats, 50 billable conversations per month, 100 Flows visitors, core integrations, and basic analytics. Paid Customer Service plans start with the Starter plan at about $24.17 per month (on annual billing) for 100 billable conversations, while the Growth plan starts around $49.17 per month with higher conversation quotas and advanced analytics. The Plus plan starts around $749 per month with custom limits and dedicated success support, and Premium is custom-priced for larger deployments. All paid plans include a 7-day free trial, and additional quotas for Lyro AI Agent and Flows are available as separate add-ons.

What are the main features of Tidio?

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Key Tidio features include a customizable live chat widget; an omnichannel inbox for chat, email, Instagram, Messenger, and WhatsApp; the Lyro AI Agent for handling common questions; a ticketing system with workflows and SLA policies; a no-code Flows builder with 40+ ecommerce templates; real-time visitor tracking and proactive messages; deep Shopify order management tools; analytics and sales attribution; mobile and desktop apps; and a large integration library plus OpenAPI for custom connections.

Who are Tidio's main competitors?

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Tidio's main competitors in the live chat, chatbot, and help desk market include Intercom, Zendesk, LiveChat, Freshchat, and Gorgias. Intercom and Zendesk tend to appeal more to larger or enterprise teams that need very deep analytics and complex workflows, while LiveChat and Freshchat compete on real-time chat and omnichannel messaging. Gorgias is a strong alternative for Shopify-centric merchants who want tight native integration with the Shopify ecosystem. Tidio differentiates itself by offering strong AI automation, ecommerce-focused workflows, and SMB-friendly pricing.

Is Tidio good for small businesses?

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Yes. Tidio is particularly well suited to small and midsize businesses, especially ecommerce stores and online-first brands. The free plan lets very small teams start with live chat, ticketing, and basic automation at no cost, while paid plans add higher conversation quotas, advanced analytics, AI automation, and dedicated success resources as the business grows. Its ease of setup, no-code Flows, and conversation-based pricing make it a practical choice for smaller teams that need modern AI-powered support without the complexity of enterprise platforms.

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