Zoom Phone

The internet phone system of choice for businesses of all sizes.

Dialers & VOIP
★★★★★ 4.5
2011 Founded
5001-10000 Employees
10,000,000+ seats Customers
San Jose, CA, USA Headquarters
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Quick Facts

Website
zoom.com →
Starting Price
10
Pricing Model
per-user
Company Type
public
Social
LinkedIn Twitter/X

About Zoom Phone

Zoom Phone is the cloud-based business telephony offering from Zoom Communications, Inc., the public company best known for its Zoom Workplace collaboration suite. Launched in 2019, Zoom Phone extends Zoom beyond video meetings into full unified communications as a service (UCaaS), providing VoIP calling, SMS/MMS, and rich PBX capabilities in a single application on desktop, mobile, and desk phones.

Built natively on Zoom’s global cloud infrastructure, Zoom Phone is designed to replace legacy on-premises PBXs and fragmented phone systems with a modern, AI-powered service. It provides inbound and outbound calling over the public switched telephone network (PSTN), advanced call routing, auto attendants, call queues, voicemail with transcription, call recording, and tight integration with Zoom Meetings, Team Chat, Contact Center, and other Zoom Workplace components. Zoom emphasizes ease of administration via a centralized web portal and supports both native Zoom calling plans and bring-your-own-carrier (BYOC) options for enterprises.

The service has scaled rapidly: Zoom announced in October 2025 that Zoom Phone had surpassed 10 million seats globally, making it one of the fastest-growing cloud telephony platforms in the market. Adoption spans small businesses through large multinationals across industries such as technology, financial services, healthcare, education, and retail, reflecting demand for a single platform that can support voice, video, chat, and AI workflows for hybrid and remote teams.

Within the highly competitive dialer and VoIP landscape, Zoom Phone differentiates itself through its deep integration with the broader Zoom ecosystem and its AI Companion capabilities. Features like AI-generated call summaries, voicemail task extraction, and an AI-powered virtual receptionist, combined with a 99.999% uptime target and coverage in 40+ countries with optional BYOC, position Zoom Phone as a strong option for organizations that want to consolidate communications on Zoom while maintaining enterprise-grade reliability and compliance.

Key Features

Cloud PBX and VoIP calling - Inbound and outbound calling over the PSTN with local numbers in many countries.

Auto attendants and IVR - Multi-level menus to route callers automatically based on options they select.

Call queues and ring groups - Distribute calls to teams with configurable ring strategies and overflow rules.

Global reach and BYOC - Native PSTN coverage in 40+ countries with flexible bring-your-own-carrier options.

Voicemail with transcription - Visual voicemail accessible from any device with automatic speech-to-text.

Call recording and monitoring - On-demand and automatic recording plus listen, whisper, barge, and takeover for supervisors.

AI Companion for calls - AI-generated call summaries, action items, and voicemail task extraction to reduce manual note-taking.

Team SMS/MMS - Business texting with support for 10DLC-compliant SMS and MMS in supported regions.

Zoom Workplace integration - Seamless escalation from a phone call to a Zoom video meeting or chat in one app.

Call analytics and reporting - Real-time and historical reports (enhanced with the Power Pack add-on) for performance and quality monitoring.

Call delegation and shared lines - Assistants can make and receive calls on behalf of executives and shared departments.

Emergency services (E911) support - Dynamic and nomadic emergency calling with address management and compliance features.

Device flexibility - Softphone apps plus support for certified IP desk phones and conference phones.

Number porting and management - Move existing phone numbers to Zoom and manage inventory centrally.

Virtual Agent and receptionist - Optional AI-powered Zoom Virtual Agent for Zoom Phone to greet and route callers automatically.

Pros & Cons

👍 Pros

  • High-quality, reliable call audio across desktop, mobile, and desk phones.
  • Very easy for end users to learn and for admins to deploy compared with legacy PBXs.
  • Seamless integration with Zoom Meetings, Team Chat, and the broader Zoom Workplace platform.
  • Competitive per-user pricing with low minimum seat counts and no setup fees.
  • Strong fit for remote and hybrid work with softphone apps, number porting, and multi-device support.
  • Useful voicemail transcription, call recording, and AI features like call summaries and voicemail task extraction.

👎 Cons

  • Customer support responsiveness and depth can be inconsistent, especially for small and midsize customers.
  • Advanced analytics, wallboards, and some call center style capabilities require additional paid add-ons or Zoom Contact Center.
  • Admin interface and configuration for auto attendants, call queues, and number porting can be complex for new administrators.
  • Some users report occasional glitches or missed notifications on the mobile and Mac apps.

User Reviews

G2
4.6
★★★★★
Capterra
4.5
★★★★★
TrustRadius
8.7
★★★★★

Integrations

Freshdesk Google Workspace HelpDesk HubSpot Commerce Hub HubSpot Marketing Hub HubSpot Service Hub JobDiva Microsoft 365 Microsoft Outlook Microsoft Teams Otter.ai Outreach Salesforce Platform ServiceNow IT Service Management Slack Workvivo Zendesk for Customer Service Zoom Events and Webinars ZoomInfo Sales Zoom Workplace

Best For

Company Size

smb mid-market enterprise

Industries

Technology Professional Services Financial Services Healthcare Education Retail

Use Cases

Business VoIP calling and PBX replacement Unified communications across voice, video, and chat Remote and hybrid team collaboration Customer service and support hotlines Multi-site and global telephony consolidation Regulated-industry communications with compliance needs

FAQ

What is Zoom Phone?

+

Zoom Phone is an AI-powered cloud business phone system from Zoom that provides VoIP calling, SMS/MMS, and PBX capabilities. It runs on the same platform as Zoom Meetings and Team Chat, so users can make and receive business calls on desktop, mobile, and desk phones, route calls with auto attendants and queues, record and transcribe voicemails, and seamlessly escalate calls into Zoom video meetings as needed.

How much does Zoom Phone cost?

+

Zoom Phone pricing in the US and Canada starts at $10 per user per month for the US & Canada Metered plan, which offers metered outbound calling and free inbound calling. The US & Canada Unlimited plan is $15 per user per month and includes unlimited domestic calling, while the Global Select plan starts at $20 per user per month for unlimited domestic calling in one of 40+ supported countries. Bundled Pro Plus and Business Plus plans combine Zoom Phone with Zoom Workplace licenses at higher per-user pricing. Enterprise and multinational deployments typically require contacting Zoom sales for a custom quote.

What are the main features of Zoom Phone?

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Core Zoom Phone features include inbound and outbound VoIP calling, local numbers in many countries, auto attendants and IVR, call queues and ring groups, call forwarding and transfer, voicemail with transcription, call recording and monitoring, team SMS/MMS, E911 and emergency calling support, number porting, and centralized administration. It also includes AI Companion capabilities like call summaries and voicemail task extraction, and integrates tightly with Zoom Meetings, Team Chat, Zoom Contact Center, and other Zoom Workplace components.

Who are Zoom Phone's main competitors?

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Zoom Phone's primary competitors in the cloud business phone and UCaaS market include RingCentral RingEX (formerly RingCentral MVP), 8x8 Work / X Series, Microsoft Teams Phone, Dialpad Business Phone System, and Nextiva's business phone service. Many organizations evaluate Zoom Phone against these providers based on pricing, integrations, contact center requirements, and how well each option fits their existing collaboration stack.

Is Zoom Phone good for small businesses?

+

Yes. Zoom Phone is generally a strong fit for small and midsize businesses because it offers low per-user pricing, no setup fees, and month-to-month options, while still providing features like auto attendants, call queues, SMS, and voicemail transcription that are often reserved for enterprise platforms. Small teams can start with a few licenses and scale up as they grow, and if they already use Zoom for meetings, users can handle all communications from a single, familiar app. However, very small businesses that need only basic calling and rely heavily on deep CRM integrations may still want to compare Zoom Phone with niche small-business VoIP providers.

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