6sense

Robert schaffner 🏅

2 months ago

Our company has been dealing with 6Sense for several months, and unfortunately, the platform has not worked as advertised. From the start, we experienced ongoing system errors and performance issues that made it nearly unusable. It took several months and numerous support calls for 6Sense to identify why the system wasn’t working properly. Even after the issues were finally diagnosed, we had already lost significant time and value. When we requested a credit for the period the system was not functional, 6Sense declined to offer any form of compensation. As a paying customer, we expected more accountability and a better level of service. The concept of the platform is strong, but our experience has been disappointing and not worth the cost.

Sarah Y Tse. 謝婉敏 🏅

2 months ago

We signed up with 6sense on a one-year contract for $12,000, but the entire experience turned out to be extremely disappointing. When we needed customer support, our original representative Trushar simply disappeared. Attempts to reach the company through their website went unanswered, and months went by without us getting the full value of the subscription we had already paid for. Eventually, another representative Bikram approached us to push a renewal. After we explained the problems, he finally arranged for us to meet with technical support based in India. Only then—nearly at the end of our contract—did we learn about codes that needed to be entered to get any results. This critical information had never been shared with us during onboarding. The new rep, Bikram, also tried to sell us an additional 30,000 credits while we still had over 25,000 unused credits that hadn’t even been transferred to our account properly. Those credits had to be added manually. Even though we had thousands of credits left, instead of granting a simple extension, 6sense forced us to pay for extra time. As our extension ended, they tried again to upsell us with a $4,000 renewal. To make matters worse, when we attempted to reconnect with our original rep—the one who had provided full onboarding—we were told he was never our customer support contact and that we had been mistaken to reach out to him. That felt both misleading and dismissive, given he had been our first point of contact. Overall, our experience with 6sense has been the most unpleasant and unprofessional we have ever had with a vendor in America. Their practices felt misleading, their support inconsistent, and their operations misrepresented. While they appear to be a U.S.-based company, most of their staff and operations were handled out of India, with entirely different standards of service. In short: months of wasted time, poor communication, upselling instead of solutions, and no accountability. We cannot recommend 6sense to any business looking for reliable customer support or professional service.

Dhaval Solanki 🏅

3 months ago

Worsted app of the year

Mike E Encoder 🏅

6 months ago

I've been working with this company as a customer for a few months now. Top notch company from an onboarding and quality standpoint. I recommend them to lots of people who might have a need to gain contact details of individuals in the corporate world.

Jordan McMahon 🏅

8 months ago

This company mistakenly attached my personal contact information to the name and profile of a high level tech executive. Now I receive 2-3 calls every day from companies trying to sell tech/software to me. I don't even work in the tech industry. I've tried to get this company to scrub my information, but nobody ever responds.

Free Headspace 🏅

a year ago

A company that sends an email saying "We're going to make all the info we have on you publicly available. You can _ask_ us to remove your data, but we have one month to respond to you." DOES NOT imply the highest degree of ethics. As I'm a California resident, I will ask my lawyer to see what can be done about this.

Neilyuk Speirs 🏅

a year ago

Terrible company to be involved with, avoid!

echelonakintosh 🏅

a year ago

Processes data without your consent, and like others, end up in a shady track to get data removed.

Lara L 🏅

a year ago

The worst attitude and experience I had from sales.

Who Cares 🏅

2 years ago

Give me a break

Daen Rebel 🏅

2 years ago

Very annoying company, have tried to have them remove my personal data several times but they just don't answer.