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Miller Heiman (Korn Ferry)

Your organization is full of potential—we’re here to unleash it.

Sales & Marketing Training 4.7 (172 reviews)
1969 Founded
5001-10000 Employees
4,000+ Customers
Los Angeles, CA, USA Headquarters

Quick Facts

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Free Trial
unknown days
Company Type
public
Business Type
Business management consultant
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About Miller Heiman (Korn Ferry)

Miller Heiman is one of the best-known names in B2B sales methodology, famous for programs such as Strategic Selling, Conceptual Selling, SPIN Selling Conversations, Professional Selling Skills and the Large Account Management Process (LAMP). Today, this intellectual property sits inside Korn Ferry, a global organizational consulting firm that uses Miller Heiman–powered programs as the backbone of its Sales & Service training portfolio. The combined organization delivers sales training, consulting, research and technology that help companies manage complex opportunities, grow strategic accounts and create differentiated customer experiences.

Korn Ferry, founded in 1969, operates worldwide across consulting, digital products and talent acquisition. Its sales training and enablement offerings sit within its Leadership & Professional Development and Sales Effectiveness practices, and are tightly integrated with Korn Ferry’s broader talent data, assessments and Success Profiles. Miller Heiman’s methodologies are delivered via instructor-led workshops, virtual programs and digital learning, and are reinforced with coaching and tools so that new behaviors stick in the field rather than fading after a one-off class.

To bring methodology into day‑to‑day workflows, Korn Ferry offers Korn Ferry Sell, a sales software solution native to Salesforce and Microsoft Dynamics 365. Korn Ferry Sell embeds Miller Heiman frameworks like the Blue Sheet directly into CRM opportunities, capturing deal data, surfacing risks, recommending next best actions and giving managers visibility into pipeline health and coaching priorities. This creates a closed loop between training, execution and analytics.

Backed by decades of research and billions of talent data points, Korn Ferry has been recognized as a leader in independent analyst evaluations of sales training providers. Organizations choose Miller Heiman–powered Korn Ferry programs when they need a proven, global methodology, consistent language for opportunity and account management, and a partner that can connect sales training to broader talent strategy, assessments and leadership development.

Key Features

Strategic Selling with Perspective - Miller Heiman's flagship opportunity management methodology using the iconic Blue Sheet to win complex, multi-stakeholder deals.

Conceptual Selling with Perspective - call-planning and conversation framework that structures every customer meeting around mutually beneficial outcomes.

Professional Selling Skills - foundational, research-based consultative selling skills for sellers at all levels to uncover and satisfy customer needs.

Large Account Management Process (LAMP) - structured approach for protecting, growing and cross-selling within strategic and global accounts.

SPIN Selling Conversations - question-based methodology focused on uncovering Situation, Problem, Implication and Need-payoff to create urgency and value.

Sales leadership and coaching programs - training for front-line managers and leaders on pipeline management, forecasting, opportunity coaching and performance management.

Blended learning delivery - mix of onsite instructor-led, virtual instructor-led and digital/e-learning formats to reach global sales and service teams.

Role-based, personalized learning journeys - assessments and learner personas used to tailor sales and service curricula by role, region and experience level.

Korn Ferry Sell CRM application - native Salesforce and Microsoft Dynamics app that embeds Miller Heiman methodology into opportunities and account records.

Deal and pipeline analytics - dashboards and scoring that highlight deal health, forecast risk and recommended next actions for sellers and managers.

Integrated coaching tools - guided coaching workflows and visibility into deal strategies so leaders can coach in real time on live opportunities.

Microlearning and reinforcement - bite-sized digital modules and just-in-time content accessible in CRM and learning platforms to sustain behavior change.

Certification and train-the-trainer options - pathways to certify internal coaches and facilitators in Miller Heiman methodologies for scalable internal delivery.

Customer service and experience training - programs for contact centers, technical support and field service teams to create defining moments and loyalty.

Global delivery and localization - content and facilitation in multiple languages with local partners to support multinational rollouts.

Best For

Company Size

mid-market enterprise upper-smb

Industries

Technology & SaaS Financial Services Manufacturing & Industrial Healthcare & Life Sciences Business Services Telecommunications

Use Cases

Standardizing a common B2B sales methodology across global teams Improving opportunity management and complex deal strategy Growing and protecting strategic and key accounts Upskilling frontline sellers and managers in consultative selling Embedding methodology directly into CRM workflows via Korn Ferry Sell Onboarding and ramping new sales hires more quickly

FAQ

What is Miller Heiman (Korn Ferry)?

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Miller Heiman (Korn Ferry) refers to the Miller Heiman sales methodologies - such as Strategic Selling, Conceptual Selling, SPIN Selling Conversations and LAMP - that now sit within Korn Ferry's global consulting and digital business. Korn Ferry uses this IP as the foundation of its sales and service training portfolio, delivering instructor-led and digital programs plus CRM-embedded tools like Korn Ferry Sell to help organizations manage complex opportunities, grow key accounts and transform sales performance.

How much does Miller Heiman (Korn Ferry) cost?

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Korn Ferry does not publish standardized global pricing for Miller Heiman-based sales training or Korn Ferry Sell. Enterprise programs are typically priced on a custom basis depending on scope, number of participants, regions, delivery format and technology components, and buyers are expected to engage with Korn Ferry for a tailored quote. As a reference point, some public Korn Ferry Academy workshops list fees around SGD $1,050 for a one-day program and SGD $2,100 for a two-day program, but large-scale corporate rollouts will be significantly higher.

What are the main features of Miller Heiman (Korn Ferry)?

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Key features include flagship methodologies such as Strategic Selling with Perspective, Conceptual Selling and Professional Selling Skills; account growth approaches like LAMP; blended delivery options (onsite, virtual and digital); role-based learning journeys; and strong manager coaching support. In addition, Korn Ferry Sell brings Miller Heiman tools directly into Salesforce and Microsoft Dynamics with opportunity planning sheets, deal scoring, coaching views, microlearning content and analytics that highlight risks and next best actions.

Who are Miller Heiman (Korn Ferry)'s main competitors?

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In the sales and service training space, Miller Heiman-powered Korn Ferry most often competes with other large or specialized providers such as Challenger, Sandler, Richardson Sales Performance, Winning by Design, RAIN Group, FranklinCovey and Corporate Visions. The right alternative depends on whether an organization prioritizes a specific methodology style, price point, geographic coverage, or the degree of integration with CRM and broader talent systems.

Is Miller Heiman (Korn Ferry) good for small businesses?

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Miller Heiman-based Korn Ferry programs can be very effective for smaller sales organizations that sell complex B2B solutions, but the cost and level of process rigor may be more than very small or early-stage companies need. Small businesses with a handful of sellers and simple sales cycles may find lighter-weight training options or more transactional sales programs sufficient. The offering is best suited to organizations that can invest in multi-day training, reinforcement and CRM integration, and that want to build a long-term, scalable sales methodology foundation.

Customer Reviews

4.7 out of 5
Based on 172 Google reviews
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Sydney Williams

Sydney Williams 🏅

2 years ago
Donnie BC

Donnie BC 🏅

2 years ago

Rude, disrespectful, and disorganized recruiters that work with bottom of the barrel clients. Don't waste your time, you are not a human being to them, just a number.

Terri Artis

Terri Artis 🏅

3 years ago

Lucas Group are paid headhunters

taiwo popoola

taiwo popoola 🏅

3 years ago
Brian Donley

Brian Donley 🏅

3 years ago

Alex and Will did a great job, the process was done quickly with very competitive compensation.

Karen Porter

Karen Porter 🏅

3 years ago

I worked with Dusty and had an excellent experience. She not only listened to exactly what I was looking for, but managed to find the perfect firm for me under some tough time-constraints. It felt like an 11th hour miracle. I highly recommend working with her!

Response from owner 3 years ago

Thank you for your feedback, Karen! It is great to hear Dusty was able to assist you in finding the perfect fit for you.

Yuntian Zheng

Yuntian Zheng 🏅

4 years ago

The best recruiting firm I have ever worked with! My recruiters knew exactly what I was looking for and well prepared me for my interviews. The collaboration between them and me was very pleasant. I didn't feel like "doing business" with them, but instead I felt they did care about me and my career a lot. I was so lucky to have them when I pursued my career!

Dean Millhouse

Dean Millhouse 🏅

4 years ago

Issac and Renee were great to work with and helped me aquire a better job with better pay in a growing company. Really liked the way they cut to the chase of what the client really needed and allowed me to target my resume and interview. Never had a stronger interview for a job because of that type of information.

Melanie Gray

Melanie Gray 🏅

4 years ago

I was contacted by a women named Cindy Richards "Executive Senior Partner" is her title. She contacted me and we spoke about an opportunity. I had an emergency in the family which I communicated after our initial interview. I could not make the times that were offered and was not offered any other dates or times. In her last email she addressed me as "Girl" Cindy: Girl this is the second time you’ve made that clear. Go ahead and move on! I wish you all the best I mean it. Me:"Girl?" Seriously? ....I'm NOT you're girl and we do not have a relationship that distinguishes anything else what should be professional which you are out of line. You are defensive for a reason that has nothing to do with me. This email is is 100% unprofessional to call a person "girl" considering a professional environment." I have been working with other recruiting agencies as well as employers that have been accommodating re: dates & times due to a family emergency. Moving forward I wouldn't work with Cindy Richards ever! Her title is less than important and certainly doesn't provide the necessary character or professionalism to hold that title. An embarrassment for her as a women in business.

Response from owner 4 years ago

We are so sorry to hear that you had such a disappointing experience and apologize for our delayed response. It is critical that our clients and candidates have the best experience possible, and your experience fails to meet that standard. We would welcome the opportunity to learn more about your interactions and will be sure to address this with our recruitment team. Please email Help@lucasgroup.com.

Cory Clendenin

Cory Clendenin 🏅

5 years ago
Funmilola Askia

Funmilola Askia 🏅

5 years ago
Pavan Setty

Pavan Setty 🏅

5 years ago

I worked with Tim. Its not often that someone can help you move from Africa to US with a great company and role. Tim took time to understand my requirements and was there every step of the way through the entire interview process. You can tell when you're not just another transaction. Hands down the best experience I have had with any recruitment company across three different continents.

Response from owner 5 years ago

Congratulations on your new role, Pavan! It is rewarding to hear our efforts to provide consultative and expert advice has paid off. We wish you success and hope to continue to assist you in any way needed in the future.

Nes Jackson

Nes Jackson 🏅

5 years ago
Response from owner 5 years ago

Please send any additional details to help@lucasgroup.com, and we can address further.

Gwen Rodgers

Gwen Rodgers 🏅

Edited 5 years ago
Response from owner Edited 5 years ago

We hope we can resolve any miscommunication that has occurred, Gwen. We go to great lengths to deliver great experiences but we always have room to improve. We would like the opportunity to assist you moving forward. Please send any additional details or concerns about your experience to Help@lucasgroup.com, and we can address it further.

Stef Luva

Stef Luva 🏅

5 years ago
Errol Greene

Errol Greene 🏅

5 years ago

There was no email confirmation of having sent my resume, no way to speak directly to a recruiter... so far it's been pretty much a bust. So much isn't picked up by resumes, but that's all Lucas Group has to evaluate you with. I have a good, solid resume but I'm looking for a recruiter I can speak with and who understands me and what I'm looking for.

Response from owner 5 years ago

We are sorry for the inconvenience and delay in response. Our goal at Lucas Group is to offer professional and timely feedback to all. We hope we still have the opportunity to understand and assist in the career path you are seeking. Please send any additional feedback and contact information to help@lucasgroup.com.

Keith Fischer

Keith Fischer 🏅

6 years ago
Response from owner 6 years ago

We are sorry for your less than satisfactory experience with Lucas Group. Please reach out to Help@lucasgroup.com if we can be of further assistance.

arthur fridman

arthur fridman 🏅

6 years ago

Horrible all around dont even get me started

Response from owner 5 years ago

Our goal at Lucas Group is to offer professional and timely feedback to all. We hope we still have the opportunity to understand and assist in the career path you are seeking. Please send any additional feedback and contact information to help@lucasgroup.com.

George Ficken

George Ficken 🏅

6 years ago

Erik Kessinger and Bob Carignan are some of the best in the business. I've been contacted by and worked with quite a few recruiters over the years and a lot of them couldn't care less about getting you in front of jobs that you are actually a good fit for - just push the opps they have currently. NOT the case with Erik and Bob, they will tell you honestly if what they have currently is a good fit or not and they will try to find you the right fit. My current role is working out very well and it's because these guys took the time to understand me and plug me into an opportunity that actually made sense for everyone. Highly recommend working with them!

Jonathan Klingler

Jonathan Klingler 🏅

6 years ago
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InsightRX
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Mostly AI
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