Reachdesk

Your one-stop solution for Global Gifting & Swag

Gifting & Direct Mail
★★★★☆ 3.7
2018 Founded
101-250 Employees
unknown Customers
New York, NY, United States Headquarters
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Quick Facts

Website
reachdesk.com →
Starting Price
20000
Pricing Model
tiered
Company Type
private
Social
LinkedIn Twitter/X

About Reachdesk

Reachdesk is a corporate gifting and direct mail automation platform built for modern B2B go-to-market and people teams. It centralizes everything required to run impactful gifting programs—from sourcing gifts and swag, to warehousing and logistics, to campaign execution and ROI reporting—so organizations can create “moments that matter” for prospects, customers, and employees at global scale.

The platform covers a wide range of use cases: outbound and ABM campaigns, event and webinar incentives, customer onboarding and renewals, win-back and pipeline acceleration plays, and employee engagement and recognition. Reachdesk combines a curated marketplace of localized gifts and eGift cards with flexible inventory management, global warehousing in key regions, automated address confirmation, and deep integrations with tools like Salesforce, HubSpot, Marketo, Outreach, Salesloft, BambooHR, Workday, and others. This allows users to trigger 1:1, bulk, or lifecycle-based sends directly from their existing workflows while keeping everything trackable.

Founded in 2018, Reachdesk has grown rapidly on the back of strong demand for more human, high-impact touches in digital-heavy buying journeys. With hubs in New York, London, and Lisbon, the company serves customers across North America, EMEA, and APAC. It has raised approximately $49M in venture funding across Series A and Series B rounds, and it positions itself as the first truly end-to-end global gifting and swag solution, backed by commercial guarantees such as a 5x pipeline ROI guarantee and marketplace price-match policies.

In the B2B gifting and direct mail category, Reachdesk is recognized as a leader on review platforms like G2, where it maintains a high rating and strong mid-market and enterprise adoption. Its differentiation lies in unifying corporate gifting, swag sourcing, warehousing, events fulfillment, and employee gifting on one platform, while providing robust analytics that tie gifting activity to meetings, pipeline, and revenue. This makes Reachdesk a strong choice for organizations that view gifting as a strategic revenue lever rather than a one-off tactic.

Key Features

Global gifting and swag platform - Centralized place to source, send, and manage physical gifts, eGifts, and branded swag worldwide.

Direct mail and e-gifting automation - Trigger 1:1, bulk, and event-based sends from your CRM and marketing automation tools based on user or account actions.

Integrated ROI reporting and analytics - Track redemptions, influenced meetings, pipeline, and revenue to prove and optimize gifting performance.

Budgeting and spend controls - Set team budgets, control user-level sending limits, manage wallets, and monitor spend across departments and regions.

Global warehousing and fulfillment network - Store and ship inventory from warehouses in the US, Canada, UK, EU, and Australia to recipients in 180+ countries.

Swag sourcing and management - Partner with Reachdesk experts to source premium branded swag, then store, kit, and ship it through the platform.

Curated eGift and marketplace catalog - Access localized digital gift cards, experiences, and physical gifts tailored to multiple regions and currencies.

Address confirmation and landing pages - Use branded landing pages and address confirmation flows so recipients securely provide shipping details without you storing address data.

Events and field marketing fulfillment - Manage swag and materials for virtual and in-person events, shipping to venues or directly to attendees and tracking follow-up.

Employee engagement and HR gifting - Use Reachdesk for People with HRIS integrations to automate welcome kits, anniversaries, promotions, and other employee lifecycle moments.

ABM and intent-based campaigns - Orchestrate gifting programs driven by 6sense, Demandbase, Bombora, RollWorks and other ABM/intent signals via your MAP or CRM.

Chrome extension and email plugins - Send gifts directly from Salesforce, Outreach, Salesloft, Gmail and other everyday tools via a lightweight extension.

Multi-team, multi-region workspaces - Configure multiple teams, regions, warehouses, and marketplaces while maintaining governance and consistent branding.

Security, privacy and compliance tooling - Use SSO, role-based permissions, and integrations with tools like Okta and DataGrail to support security and privacy workflows.

Pros & Cons

👍 Pros

  • Makes it very easy to send personalized physical gifts and eGifts at scale, turning complex logistics into a simple workflow for GTM teams.
  • Robust gift and swag marketplace with localized options, allowing senders to tailor gifts to recipients' regions and preferences.
  • Deep native integrations with Salesforce, HubSpot, Marketo, Outreach, Salesloft and other tools enable automated, trigger-based gifting directly from existing workflows.
  • Customer success and support teams are described as responsive, knowledgeable, and proactive in helping optimize campaigns.
  • Strong tracking and reporting that show gift redemptions, meeting lift, influenced pipeline, and revenue, making ROI easy to demonstrate.

👎 Cons

  • Platform, shipping, and marketplace gift costs are relatively high, and some reviewers feel many gift options are overpriced for what they are.
  • User interface and workflows can feel clunky for large or complex bulk campaigns, with limited ability to save progress or drafts before sending.
  • Managing apparel and multi-SKU swag can be cumbersome, with each size treated as a separate SKU and no native way for recipients to choose sizes in a single flow.
  • Occasional bugs or delays can interfere with time-sensitive sends, requiring teams to plan extra buffer time for critical campaigns.
  • Some integrations (e.g., certain HubSpot connections) are licensed or configured on a per-user basis, which can limit adoption across larger teams.

User Reviews

G2
4.5
★★★★★
Capterra
3.3
★★★☆☆
TrustRadius
6.6
★★★★★

Integrations

Salesforce Sales Cloud Salesforce Service Cloud Salesforce Marketing Cloud Salesforce Marketing Cloud Account Engagement HubSpot Marketing Hub HubSpot CRM Marketo Oracle Eloqua Outreach Salesloft Gong Slack Gmail / Google Workspace Calendly Chili Piper Microsoft Dynamics 365 BambooHR Workday HiBob Zapier 6sense Demandbase Bombora RollWorks Okta Greenhouse Brex VideoAsk Amazon

Best For

Company Size

smb mid-market enterprise

Industries

SaaS Technology Information Technology & Services Marketing & Advertising Financial Services Cybersecurity

Use Cases

Outbound ABM and prospecting campaigns that use high-value gifts to break through inbox noise and secure meetings. Meeting and demo incentives, such as sending eGift cards when prospects book or attend a call or webinar. Event and webinar registration, no-show recovery, and post-event follow-up using personalized gifts and swag. Customer onboarding, renewal, cross-sell and upsell gifting to drive adoption, loyalty, and expansion. Win-back and pipeline reactivation campaigns that re-engage stalled or dormant opportunities. Employee recognition, onboarding kits, and milestone gifts coordinated through HRIS systems.

FAQ

What is Reachdesk?

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Reachdesk is a B2B corporate gifting and direct mail automation platform that helps companies send personalized gifts, eGifts, and branded swag to prospects, customers, and employees around the world. It combines a curated global marketplace, inventory and warehouse management, address confirmation, and analytics with deep integrations into tools like Salesforce, HubSpot, Marketo, Outreach, Salesloft, and leading HRIS platforms. This allows revenue and people teams to trigger 1:1 or automated gifting campaigns directly from their existing workflows while tracking the impact on meetings, pipeline, revenue, and employee engagement.

How much does Reachdesk cost?

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Reachdesk uses an annual, contract-based pricing model with plans tailored to gifting volume, regions, warehouses, users, and required services. According to its public pricing page, plans start at approximately $20,000 per year, with named tiers such as Core, Plus, and Premium that scale in terms of included users, warehouses, and marketplace regions. Exact pricing is customized, so buyers need to speak with Reachdesk's sales team for a quote. Financing partners like Capchase can also spread an annual Reachdesk subscription into monthly or quarterly payments while keeping the underlying contract annual.

What are the main features of Reachdesk?

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Key features of Reachdesk include a global gifting and swag marketplace, direct mail and e-gifting automation, global warehousing and fulfillment, swag sourcing and inventory management, address confirmation and branded landing pages, event and field marketing fulfillment, employee engagement and HR gifting via Reachdesk for People, and advanced reporting and ROI analytics. It also offers strong native integrations with major CRMs, marketing automation systems, sales engagement platforms, and HR tools, plus a Chrome extension and in-app plugins that let users send gifts without leaving their primary workflows.

Who are Reachdesk's main competitors?

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Reachdesk's main competitors in the corporate gifting and direct mail automation space include Sendoso, Alyce, Postal.io, and Snappy, along with other regional or niche providers. Compared with these alternatives, Reachdesk emphasizes being a single end-to-end platform for global gifting, swag sourcing and warehousing, events fulfillment, and employee gifting, backed by strong CRM/MAP/HRIS integrations and a 5x pipeline ROI guarantee.

Is Reachdesk good for small businesses?

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Reachdesk is technically capable of serving small businesses, but its pricing and feature set make it a better fit for mid-market and enterprise organizations. The platform is optimized for teams that run ongoing, multi-channel gifting and swag programs and can justify an annual spend starting around $20k. Smaller companies or very low-volume senders may find the cost and complexity more than they need and might prefer lighter, usage-based gifting tools. However, for growing B2B teams that plan to scale ABM, outbound, customer marketing, and employee engagement, Reachdesk can provide a robust foundation once gifting is a strategic priority rather than an occasional tactic.

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