Twilio Lookup

Kelly Birdsong 🏅

a week ago

Thank you.

Mark Lazar 🏅

a month ago

I made the mistake of choosing Twilio/SendGrid as the marketing mail app for my private lending company. BIG MISTAKE. Establishing the account was ponderous, to say the least, and took over a week for their Compliance Department to review a handful of basic questions in order to activate the account. The SendGrid app is not intuitive/user-friendly, but even a non-tech person can muddle through it. I finally sent my first email blast only to have it shut down after one third of the emails were sent due to security flags. Keep in mind, this is AFTER I completed/answered all Compliance questions, and tested/confirmed domain authentication. At this point, I'm requesting a full refund and will switch to MailChimp or some other app. My advice; stay away from Twilio/SendGrid. Mark Hayden, ID

greg winslow 🏅

2 months ago

They called me unexpectedly

Jeff 🏅

3 months ago

Customer support is not existent. You guys charged thousands of dollars from my credit card that was linked to the Twilio account for my business because of a “bug”. Ticket was opened a week ago. Still no response. Unreal.

Brady Van Matre 🏅

3 months ago

I have never hired Twilio. Never spoken to, nor corresponded in any way with them, or SendGrid. They have fraudulently charged my credit card $35,000. I can't get anyone on the phone to discuss it. All emails and customer service requests I have sent have been replied to by Chat-Bots. This company is a fraud. Impossible to get anyone on the phone. I am in the process of filing a criminal complaint. If any member of the public would like to know more about my experience with their theft and lack of responsibility in responding, please feel free to message me.

Ben khan 🏅

4 months ago

I locked myself out of my system by falling victim buy update from Google, basically everything was my fault and Authy did a great job by not giving me access right away. Eventually they followed up and it took some time but the verified me after a very lengthy security check and give me access back thank you

Ben k 🏅

4 months ago

My phone crashed due to update from Google. I had no choice but do a factory reset. And can't get access to authy installed on same device. I'm locked out of my account because of the option I activated Multi-device disabled. Authy auto-disables the ability to add new devices. And their tech support unable to disable Multi-Device option due to the restrictions. Do not install autty use Google authenticator. Do not use this apps do not use anything with them or you be stuck if there is problem. I will also write and warn people on the YouTube accounts that was promoting this app and I will try to stop people from installing this app on their device. I will update this review again on here from my experience.

Nikolay S 🏅

4 months ago

Horrible experience. Total crap.

John Klosner 🏅

4 months ago

Your phone number will never get approved and they will drain $15 from you for every a2p submission.

ELDT Nation 🏅

5 months ago

Awful platform. They made me wait 2 months to verify a phone number my business needed for text purposes. Constant back and forth with no insight on how to verify my account - just to tell me I need to now create a new account months later. Complete joke.

T Funk 🏅

6 months ago

Is this actually a business? They immediately lock your account and there is no way to contact them. Complete waste of time.

Todd Gatseos 🏅

8 months ago

They can't wait to suspend your account the second your funds run out. No warning. No grace period. Just a greedy company that doesn't care about their customers, only about getting their money right now. It's a terrible way to treat your paying customers and I will start looking for a better solution immediately. If you're looking for a great customer experience, you won't find it here.

Nate 🏅

8 months ago

Since your app has had two support email addresses and both of them do not work, your app is not giving clients/customers the online security they are entrusting you with. Why are you doing this?

erick lopez 🏅

9 months ago

It's garbage, they take your money and right after taking it, they block your account, citing impossible bureaucratic procedures just to steal your money, lawsuit pending.

lgbtproducciones 🏅

9 months ago

Una verdadera pesadilla, un asco, me hicieron perder 2 meses de tiempo en tramites de verificación absurdos, el soporte técnico es déspota y altanero, no pierdan su tiempo con esta basura.

Robert Wismet 🏅

9 months ago

I am extremely disappointed with my recent experience with Twilio. After investing significant time and resources to integrate Twilio Voice into our CRM software, our account was suddenly suspended without prior notice. This happened just a week after we released the first version of our software with Twilio integration. We promptly responded to all questions asked by Twilio Support and Twilio Consumer Trust, clearly explaining that we develop B2B software for human-to-human calls — no robocalls or automated messages. Despite our detailed explanations, it has now been over 2 weeks without any response or resolution from Twilio. Our account remains suspended, and our customers are unable to use this essential feature. Due to the complete lack of communication and support, we have already switched to another provider who handles the account verification process in a much more transparent manner without abruptly shutting down services during operations. If this is how Twilio treats its customers, I would seriously advise others to think twice before choosing their services. At this point, I cannot recommend Twilio to anyone looking for a reliable communications partner. Twilio, if you care about your customers, I hope you address this issue immediately.

B Hunter 🏅

11 months ago

Absolutely ABYSMAL company to deal with - that is, if you can even get a hold of them to deal with in the first place. As a reseller of VOIP phone numbers, it's COMICAL how hard it is to get one of these UNprofessional service reps on the phone. Dont waste your time - the reviews speak for themselves, and unless you want a 'free' blood pressure booster and stress inducer, stay away!

DeeShannon Garrison 🏅

a year ago

I am forced to use this wretched "service" as part of what I need to do for my job and I have been trying to get some semblance of customer support for 2 days now. This is urgent and nobody cares.

Victoria Genin 🏅

a year ago

Like others say: DO NOT SIGN UP WITH TWILIO. Since signing up September 30th, 2024 I have been unable to do ANYTHING with the Twilio account. I am unable to utilize the SMS features. Unable to get status on compliance. Unable to get ANY support. Unable to get thru to anyone on the phone or via their contact page. Was able to BUY a phone nu,ber, but no clue how to find out if it is approved for use yet. The UX is TERRIBLE. Browser Window after window after window opening and all headed to nowhere or circular hell. Via their own reporting window on staus, the features I would want to use today are actually down. And to add insult to unjury, I cannot cancel. The instructions they provide go to a page that redirects to some other roundabout page...There's a notation that says go to "sales" to cancel - so I did and upon submitting the form, the page just hangs there - maybe it submitted, maybe it didn't. (FUnny, it's the only window that did NOT open a response in a new window...) Anyway, After much manipulation, was able to catch a page that seemed like I can cancel, but is erroring: I need to have a credit card on file to get a refund. Ummm... I have the card I signed up with on file- and I if didn't, a check will do, please. I am fairly tech savvy and this one has been a headache from 'go.' I remember making a call a couple years ago and spoke to a nice gal who told me all about the ease and wonder of Twilio's SMS service. Sounded great, but I didn't jump on it. Roll on some days and it seems Twilio has evolved into a robot-ran platform with zero human help. Fortunately, I didn't pay much down and apparently they don't have my card, so I'll write off the small sum and challenge any charges that may come in future. TOTAL NONSENSE. Could not possibly reccomend this company / products.