The customer success manager is responsible for ensuring that the customer is successful in using the product. They work with the customer to help them get the most out of…

A CRM system is a software application that helps businesses manage their customer relationships. It provides a central repository for customer data and enables businesses to track and manage interactions…

A customer pain point is a problem or frustration that your target customer experiences. It’s important to identify customer pain points early on in the product development process so that…

A cloud-based CRM system is a Customer Relationship Management (CRM) system that uses cloud computing technologies to provide an on-demand service over the internet. In a cloud-based CRM system, users…

A commission is a fee that a company pays to its sales staff for each sale they make. The amount of the commission is typically a percentage of the total…

A commission plan is a system that companies use to pay their sales staff. It is a way of linking employee compensation directly to how much business they generate. In…