SwagUp

Kelly Wittmann 🏅

2 years ago

Great product and super fast production/shipping time!

Gordon Atkins 🏅

2 years ago

Would not recommend. Far better options out there.

Jennifer Lou 🏅

3 years ago

Agree with many of the reviews posted thus far about the low stars. I also made a substantial order of premium products for my team. They were quick to make the sale and collect payment, but now at almost 60 days in my order is still incomplete and not filled correctly without an assurance it will arrive on time for my team's event. They need to work on their business and customer support model so that when there are production or vendor issues it doesn't directly pass through to the customers. I am at this point of writing the review doubtful and not reassured after a followup this morning that I will be able to successfully get all my order in time to my team for the holidays. This is the first time I've worked with them and likely the last time. I have worked with several other vendors in the past annually for swag for my teams without any issues. Look elsewhere if you can.

Cady Lewis 🏅

3 years ago

I ordered 50 swag boxes worth over $120 each. Upon arrival I had so so many issues. Everything from the mockups looking nothing like what actually came in the box, to many missing boxes (like what??? I paid for these!) to wrong sizing sent to wrong places. It was all truly a mess. I am pretty upset because I would have thought a company that solely focuses on swag would be able to get it right, but no. I now disappointed my entire team at work, and have had to deal with EXTREMELY frustrating customer service. They are slow to respond, force you to submit tickets?? like really? what kind of service is this. Honestly ridiculous.

Mira Mikhail 🏅

3 years ago

Products are great! But the frustration and delays are just not worth it! I will not go into the details of everything we went through as it would be to long to write but basically we ordered for approx 50K back in November as holiday gifts for our employees (approx 700) they took all of the money upfront and after much follow ups and escalations we only received our swag in March!!! Still waiting for 13 boxes! When our Account Director stopped answering I had to escalate to the CEO of the company and thankfully he responded. Then I get an email from customer service asking me to no longer communicate with their CEO!! The excuse is the pandemic and I can understand the challenge, however dont take the money, overpromise, underdeliver and fail to communicate! Not acceptable even during a pandemic! We are a company that delivers goods also and we give realistic deadlines to our customers and certainly don t ask our customers to pay everything upfront and then fail to deliver! Again very unfortunate since the products are really nice and of good quality BUT Never again! The stress, aggravation and constant follow ups are just not worth it!

Victoria Espinoza 🏅

3 years ago

Swagup provides a good variety of standard options for team and client swag needs. The dashboard is a helpful one-stop shop, though moving the process along with proof approval often needs a customer representative to get involved. This is not much of an issue, because they have a very responsive team. We've been very happy with the products we're ordered, and only wish there would be more novelty items added so we could continue surprising our team and clients with small physical tokens of appreciation, especially in this increasingly virtual world.

Daniel Madrid 🏅

4 years ago

Great platform and service. Highly recommended

Noémi Wizman 🏅

4 years ago

Like every service or product SwagUp has pros and cons. Unfortunately on that one, the Cons outdid the Pros. Pros: - dashboard - Seems easy to pick and order the product - They make you digital mockups so you have an idea of how the product should look like - Easy to initiate shipment Cons: - The product came with colors that were off and it's been over a month that I'm fighting for a refund because the colors are off although they maintain that they are the right colors and that the fact that it is on different material makes the color different. - They lost 2 packages - We had to do 2 inventory audit only to find out that they had lost 2 items. - Still waiting for the "approved" partial refund and it's been 3 weeks now. Still waiting.. - Responsiveness is not their forte. My account manager got sick a few times so maybe that's why. Overall more of a negative experience, we won't go through them again.

Suchit Patel 🏅

4 years ago

We use Swagup to send send gifts packs to our clients and friends. This saves a lot of time and hassle of managing everything that Swagup offers. Starting from variety of products, customisation and shipping anywhere. I love that they also handle the shipping.

Maggie Hays 🏅

Edited 3 years ago

Great experience working with the sales and customer support teams. They made it super easy for me to understand all of the costs & timelines to consider while building a swag box. Super quick turnaround time to review proofs, give feedback, etc. they did an awesome job taking the time to understand what swag experience we were looking to send & then offered really great product suggestions to add to our swag box. We’ll absolutely be working with SwagUp for all of our future projects! UPDATE: Just received my swag box from SwagUp - amazing quality, super fast shipping, and super easy process to fulfill shipments. I received regular updates during production on how things were going & estimated time to completion. I am so, so impressed by SwagUp & highly recommend working with them!

Jessica Lopez 🏅

4 years ago

Have had a great experience working with SwagUp. Turn around times are usually quick, our customer support representative is always willing to answer any questions and help me in any way needed. Items got great designed and received a lot of positive feedback on them.

Orian Tal 🏅

4 years ago

An amazing time-saver and a great, all-around service for companies who want to keep their clients and employees happy and engaged.

Rohit Kekre 🏅

4 years ago

SwagUp has been a great platform to work with!

Joe Garcia 🏅

4 years ago

Save yourself the time, money, and frustration and find another vendor. We made a substantial (~$30K) order for bulk swag, packs of swag, and a even rushed part of our order back in August and have experienced one headache after another. I understand that there are issues with inventory because of COVID, but the customer support responses take days, and by SwagUps own admission and their internal processes need a lot of work. I keep getting tossed around, or they have to check with some other team, or we just changed a process....overall the communication response times are horrible, and I DO NOT recommend this company. They say they will follow back up with you, but I continually have to proactively reach back out to them to get the status of an order/refund issue and I just got kicked to another team this morning trying to get a refund that was processed that we are due. The only thing they are fast and good at is taking your money and selling their products. Unfortunately, it's all downhill after that...

Leah Schultheis 🏅

4 years ago

I regret using SwagUp for ordering corporate hoodies. SwagUp is a cool concept but in practice it was slower and lower quality than using a local print shop for our order. It was difficult getting updates on our order. While the SwagUp team was fairly fast to reply to my inquiries, I wish I got pushed more information. The most frustrating part once I got my order, 1 in 4 hoodies were the wrong size, putting me in an awkward position with the team explaining why I'm giving them hoodies that don't fit them. I wouldn't use this service again.

Joy Bowers 🏅

4 years ago

I would caution anyone against working with this company. There are so many other custom swag companies that I would advise you to check out others that will likely be more professional. I have paid Swagup a large sum of money for an order only to find out that it has been delayed for months. They do not offer any refund for any delays and do not communicate with you regarding delays. You have to constantly check in on them to make sure they are doing their job (which they are not). I am very disappointed in the customer service and professionalism of this "business."

Mollie Stearns 🏅

5 years ago

We have been using SwagUp since the pandemic began back in March and have had a great experience. We created swag packages to send out to all of our new hires since we can not be in the office together and we have received wonderful feedback!

Laura McBride 🏅

5 years ago

We are very hopeful that we had an unusual experience and I really want this concept to work because I think it's a great idea. We were very excited about getting to order swag for our team and having it all boxed up and shipped directly to them. The products we received are great and as far as our team knows, they only had a good experience. My frustration has been with very poor communication. I have had to drive the process and manage it persistently to get our issues addressed. We were twice told specific days our items would ship and then they didn't. This would have been okay if we had just been told that there was a delay. I only found out, both times, because I reached out to confirm that the shipments had happened. We were then told a 3rd time that they would ship again and that they were covering overnight shipping so everything would arrive the next day. They did not arrive for 2 days. 11 of our boxes (that were coming to one location) were not shipped with the rest of the shipment for some reason. And then 4 of those were mistakenly shipped to unknown people who were mistakenly added to our account. I pointed that out and asked for shipping and the cost of the items in those boxes to be refunded to us. They said they'd refund us the shipping and still send us the boxes they owed us. They sent us 7 of those boxes. For some reason our card was charged again for more shipping after we had paid in full for everything. I reached out to ask about that charge and when we'd get the other 4 boxes. They were sorry. They were also sorry about the extra shipping - that was a mistake and they requested a refund. After a couple of weeks of asking to receive all our boxes or a refund, they finally sent us three more. Again, this was only after I checked in repeatedly to find out what was going on. We are still owed another box. I can't imagine a scenario where it made sense to hold 11, or 7, or 3, or 1 box back and not ship them with the rest. I have spent entirely too much time trying to manage this and it has left a very bad taste in my mouth. Something that I thought would be easy and fun has turned into something I've been dealing with for many weeks. We don't plan to use them again.