Overview
Video Conferencing is your Communication meeting space. Start an Internal meeting for your team or a With Deal meeting linked to a CRM deal, pass the green-room microphone check, join voice-first with the microphone on and camera off by default, and review your workspace's archive. The client archive starts on Meetings with SalesHive Team and separates Internal Meetings from Meetings with Prospects. If the room connects without a live microphone track, a recovery banner offers Reconnect microphone. The shared call dock remains usable in compact windows: labels collapse, the row scrolls horizontally, and its menus stay above the dock. Every participant can use the shared dock to raise a hand or send a short reaction. A raised hand stays visible until lowered and moves that participant to the top of People. Reactions appear briefly on the sender tile. Calls record automatically, but the room keeps an honest Starting or Confirming state until LiveKit or the authenticated recording service verifies the active recording. Once confirmed, every participant receives the notice and sees the persistent Recording indicator, even if room metadata is delayed. The in-call dock now uses a tighter default row, and floating page help, feedback, and AI launchers stay hidden on Video Conferencing routes so they do not cover meeting controls. Supported browsers start LiveKit Cloud enhanced noise cancellation automatically, layered with browser echo cancellation and standard noise suppression. Other browsers keep the browser processing fallback. On linked client or prospect calls, every participant also receives a shared live-notes workspace. It updates from spoken meeting content about once a minute, labels itself Visible to everyone in this meeting, and can show confirmed discussion points, decisions, follow-up items, open questions, and the next meeting. Clients and guests never receive the SalesHive internal command center. Signed-out invitees now enter their name and email directly and wait for an authenticated SalesHive host, without an account verification handoff. Microphone actions verify a live published track and reacquire a usable input when an old, muted, or ended track cannot be reused. Supported browsers without WebGPU automatically use the compatible background-processing fallback.
How to use this page
Start a new meeting
Select Start New Meeting and add an optional title. Choose Internal for your team only, or With Deal for a meeting linked to a CRM deal. With Deal prompts you to choose the client CRM deal before you create the link.
Share or open the reusable link
When the link is ready, select Copy to share it, Done to return to the archive, or Open Meeting to enter the green room. The link stays reusable until the meeting is canceled. There is no separate recurring-meeting checkbox.
Check the green room
Before entering, choose your microphone and camera. On supported browsers, set None, Light blur, Strong blur, or an available backdrop. The effect is created on your device before video is sent and is designed for smooth motion at up to 30 frames per second. SalesHive uses a quality-optimized path where available and automatically loads the compatible fallback on other supported browsers. Your choice is saved for future calls. Background choices stay hidden when the browser cannot process them safely. The green room checks microphone access before Join meeting, and Join meeting stays disabled while the check is running or when it reports an error. Re-select a device or choose Retry microphone if needed. Participants enter voice-first with the microphone on and camera off by default. Read the recording notice before you join. Public invite guests use this same green room and enter voice-first after the microphone check. A signed-out invitee enters a name and email directly. SalesHive does not force an account verification handoff for the entered email. If the host is not present yet, the guest waits until an authenticated SalesHive host joins. A signed-out host uses the host sign-in link to start the room. On a supported browser, selecting an effect initializes it with the active camera so the preview can finish loading without blocking video startup.
Use the in-call controls
Use Mic, Start video, Share, Chat, Transcript, People, Background, Music, and Settings while connected. Background effects are created locally on supported browsers, stay saved for future calls, and run at up to 30 frames per second for smoother motion. Supported browsers without WebGPU load the compatible fallback automatically. If an effect cannot be applied safely, SalesHive returns to None with an error message and keeps the camera usable. Every visible shared-screen tile has Enlarge, and clicking the tile also focuses it for you. Select Unpin to return to the gallery. This focus is viewer-local, so it does not change anyone else's layout and still works with Keep everyone in grid. The room performs one initial live-track check after connection. If it cannot publish a live microphone, an alert explains the problem and offers Reconnect microphone. Settings lets you switch available devices and adjust call display options. Calls record automatically on this client surface, so the employee host-only Record control is not shown here. Starting or Confirming remains visible until LiveKit or the authenticated recording service verifies the recording. Once confirmed, every participant receives the recording notice and the header shows Recording. When a camera is off, the profile photo stays above the name so the participant label remains readable. If Share cannot start, SalesHive shows a screen-share message that explains whether browser or system permissions blocked capture, no display or window was available, another app is using capture, this browser or context does not support sharing, or you canceled the picker. Follow the message and try Share again. The dock uses a compact row by default. At narrower call widths, labels collapse to icons. At very narrow widths, the row scrolls horizontally. Background, Share, Music, and Settings menus stay anchored above the dock instead of being clipped. Mic, the M shortcut, spacebar push-to-talk, Reconnect microphone, and the Settings restart action all verify the actual browser audio track. If that track is ended, unexpectedly muted, or missing, SalesHive reacquires a usable input and reports permission, missing-device, or device-in-use failures instead of failing silently.
Follow shared live notes
On a linked client or prospect call, use the shared command center beside the video stage. It starts after conversation is available and refreshes about once a minute with confirmed discussion points, decisions, follow-up items, open questions, and next-meeting details. The label Visible to everyone in this meeting confirms the audience. Select Hide command center for more video space, then Show command center to restore it. The directional Hide or Show control stays fully inside the command center header.
Adjust noise cancellation
Select Settings and leave Noise cancellation on for ordinary calls. Supported browsers show that LiveKit Cloud enhanced noise cancellation is active together with browser echo and standard noise controls. Unsupported browsers keep browser echo cancellation and standard noise suppression. Turn cancellation off only for music or instruments. Changes apply live without leaving the meeting.
Raise a hand or send a reaction
Select Raise hand when you want to speak. The control changes to Lower hand, a hand badge stays on your participant tile until you lower it, and raised participants move to the top of People. Select Reactions and choose Thumbs up, Applause, Heart, Laugh, Celebrate, or Thinking. The reaction appears briefly on your tile for everyone in the room. Hand raises and reactions do not change the meeting record or recording.
Add your AI Rep
Select AI Rep in an active call when the control is available. Choose Join this meeting for live assistance, or Start a training session so the rep can learn what you teach for future calls. Select Dismiss AI to remove it.
Choose an archive view
The archive opens on Meetings with SalesHive Team for calls between your team and SalesHive. Select Internal Meetings for calls hosted within your company, or Meetings with Prospects for calls linked to prospects in your CRM. Each tab keeps the same deal-scoped search, recording, and transcript controls.
Search the meeting archive
Search title, client, or host, then select Search. Use All sources, All recordings, and All transcripts to narrow the results. The archive is scoped to the meetings available in the selected client workspace.
Review recordings and transcripts
Select a meeting title for its details. Watch opens a ready recording, and Transcript opens a ready transcript. Meeting titles and linked records open in a new tab so an active call stays open. Calls record by default, and the active Recording indicator stays compact in the call header.
What the buttons do
- Start New Meeting
- Opens the form for an Internal or With Deal meeting.
- Internal (meeting type)
- Creates a meeting for your team without linking a CRM deal.
- With Deal (meeting type)
- Creates a meeting linked to a CRM deal.
- Client CRM deal
- Selects the CRM deal for a With Deal meeting.
- Create Link
- Creates the reusable meeting link with the selected context.
- Copy
- Copies the ready meeting link.
- Open Meeting
- Opens the green room so you can check devices before joining.
- Join meeting
- Confirms the completed microphone check and enters the meeting with the microphone on and camera off by default.
- Retry microphone
- Rechecks microphone access in the green room after a permission or device error.
- Meetings with SalesHive Team
- Shows calls between your team and SalesHive and is selected by default.
- Search
- Applies the text entered in the meeting search field.
- Watch
- Plays an available recording from the meeting archive.
- Transcript
- Opens an available transcript from the meeting archive.
- Internal Meetings
- Shows calls hosted within your company.
- Meetings with Prospects
- Shows calls linked to prospects in your CRM.
- Mic
- Mutes or unmutes the microphone after you enter the call. Unmute verifies a live browser audio track and shows a clear recovery message when permission or device access fails.
- Reconnect microphone
- Reacquires a usable microphone and verifies a live published track when the initial input did not start or was interrupted.
- Share
- Opens the screen-share choices. SalesHive shows a clear message if capture is blocked, unavailable, unsupported, already in use, or canceled.
- Settings
- Opens microphone, camera, speaker, noise cancellation, and display settings. Restart microphone reacquires the selected safe input and asks you to confirm the live meter moves.
- Raise hand / Lower hand
- Keeps or clears a visible hand badge on your participant tile and prioritizes raised participants in People.
- Reactions
- Opens six quick reactions that appear briefly on your participant tile for everyone in the room.
- Hide command center
- Collapses the shared live-notes workspace into a slim restore rail for more video space. Its directional control stays fully visible inside the command center header.
- Show command center
- Restores the shared live-notes workspace without interrupting note updates.
- Background
- Opens saved blur and virtual-background choices on supported browsers. Processing stays on your device, supported browsers without WebGPU load the compatible fallback automatically, and effects are designed for up to 30 frames per second. A failed effect returns to None and leaves the camera usable. Supported effects initialize with the active camera so they can finish loading without blocking video startup.
- Enlarge
- Focuses a visible shared-screen tile for your view only, including when Keep everyone in grid is on.
- Unpin
- Returns your viewer-local focused screen share to the gallery layout.