Help CenterPlatform · Feedback

Product Feedback

Submit feedback or a question in two quick answers, track its status, and respond when the review team needs more detail.

Updated Nov 10, 2026 6 steps 9 questions answeredOpen this page in the platform
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Overview

Use My feedback to share a product problem or improvement for the client you currently have selected. The quick form asks two questions, then SalesHive organizes the submission for review. The page shows only your submissions and lets you follow each item, read the SalesHive response, and add information when the review team asks for it.

How to use this page

  1. Open My feedback

    Choose the highlighted Give us feedback callout at the bottom of the Platform navigation, after Settings and the optional Admin section. The page opens with Help Shape SalesHive above your submissions. Full, Service and self-serve users can also select Help and feedback, the question mark button in the lower right corner, and choose My feedback. A self-serve workspace limited to Plan and billing does not show that button. In a self-serve workspace, Get help on Plan and billing and Get set up also has Ask our team, which opens this page with the form already open.

  2. Start a submission

    Select Submit feedback. The two-question form opens on the same page. If no client is selected, choose one in the client switcher first. You can also select Help and feedback in the lower right corner and choose Send feedback. The same menu has How to use this page, which opens the guide for the page you are on.

  3. Answer the two questions

    Describe what happened or what you would like to improve, then explain what a better result would look like. Include the page, task, symptoms, examples, and frequency when they matter. SalesHive uses your answers and the page you submitted from to organize the type, area, impact, and priority for review.

  4. Attach supporting evidence

    Optionally add up to five screenshots or files. Review the attached names, remove anything unrelated, wait for uploads to finish, then select Send feedback.

  5. Track the review

    Return to My feedback to see the generated title, type, area, client, current status, and last update. On a phone, each item stacks these details with Area, Client, Status, and Updated labels. Select an item, or focus it and press Enter, to open the detail drawer with your answers, attachments, SalesHive response, and timeline.

  6. Answer a request for information

    When an item is marked Needs information, open it, add the requested context or examples, and select Send information. The item returns to Submitted so the review team can continue.

What the buttons do

Give us feedback
Opens My feedback from the highlighted callout at the bottom of the Platform navigation.
Help and feedback
The question mark button in the lower right corner of the Platform. Its menu has How to use this page (the page guide), Send feedback (the two-question form) and My feedback (this page). Not shown to onboarding-only prospects or in a self-serve workspace limited to Plan and billing.
Submit feedback
Opens the two-question feedback form for the currently selected client.
Add a screenshot or file
Uploads optional supporting evidence. You can attach up to five files.
Send feedback
Submits both required answers and any finished attachments to the SalesHive review team.
Send information
Adds your response to an item marked Needs information and returns it for review.
Close
Closes the submission modal or feedback detail drawer without sending a new response.
Try again
Reloads the feedback list if the page could not load it.

Common questions

Who can see my feedback?
The My feedback page shows only submissions made by your user account. Your submission is visible to you and the SalesHive review team.
Can everyone in a self-serve workspace use this page?
Yes. Every member of a self-serve workspace can send feedback and see My feedback, whatever their user type, and even while the plan is paused or canceled. Since self-serve workspaces have no strategist, our team is alerted about each question and replies here.
Why is Submit feedback unavailable?
A current client must be selected so the submission is attached to the right account. Choose a client in the switcher, then try again.
Do I need to choose a type, area, impact, or frequency?
No. Answer the two questions in your own words. SalesHive uses those answers and the page you submitted from to organize the request for review.
What should I include for a bug?
In the first answer, explain the exact problem, where it happened, what you were doing, and whether it happens every time or only sometimes. In the second answer, describe what should happen instead. A screenshot is optional but useful.
What do the statuses mean?
Submitted means the item is waiting for review. Under review, Approved, Starting, and In progress show active evaluation or work. Needs information means the team needs a response from you. Completed, Not planned, and Closed indicate the current final outcome.
Can I add information after submitting?
You can add information directly when the item is marked Needs information. Open the item, enter the missing context, and select Send information.
Where can I read the team's decision?
Open the feedback row. The detail drawer shows the SalesHive response and the full status timeline when those updates are available.
Why does page help show a title but no guide?
When a guide is unavailable, the drawer still shows a page title. It keeps a name such as Deals from the page address, uses a fuller navigation name such as Booked Meetings, and uses Contacts instead of Manage for the Contacts list. Pages not listed in navigation use a name based on their address. The title does not mean a guide has loaded or that your access has changed. You can select Ask about this page to open the question panel.
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Category: Platform · Feedback