Help CenterPlatform · Meetings

Video Calls

Run deal-scoped video calls with your AI Rep, compact recording status, recordings, transcripts, and device controls.

Updated Aug 6, 2026 6 steps 7 questions answeredOpen this page in the platform
On this page

Overview

Video Calls is your team's deal-scoped meeting room inside SalesHive. Start or schedule calls, join with a code, add your deal's AI Rep, record and review meetings, and manage devices, screen sharing, chat, transcripts, and a floating camera overlay from the browser.

How to use this page

  1. Start, join, or schedule a call

    Start a call now, join with a code, or schedule a title and time for later. Scheduled links can be recurring and remain available until an authorized user ends or cancels them. The lobby is scoped to your deal, and My meetings or All narrows the lists.

  2. Check the green room

    Before you enter, choose your microphone and camera and set None, Light blur, Strong blur, or an available backdrop. The recording consent line appears before joining. Your microphone starts on and camera starts off by default.

  3. Use the in-call controls

    Use Mic, Start video, Share, Chat, Transcript, People, Background, Music, and Settings while connected. The live transcript is speaker-labeled, and Settings can switch devices, control noise cancellation, change camera framing, and keep everyone in grid during a screen share.

  4. Add your AI Rep

    Select AI Rep in an active call. Choose Join this meeting for live assistance, or Start a training session so the rep interviews you about your business and remembers what you teach it for future calls. The rep uses the centrally managed conversation, response, voice, and speaking-pace defaults. Select Dismiss AI to remove it.

  5. Keep cameras visible while sharing

    In Chrome or Edge, open Settings and select Open floating camera overlay. Use Mute or Unmute in that always-on-top window to change your microphone without returning to the main call. Safari and Firefox hide these controls.

  6. Record and read transcripts

    Calls record by default. While recording is active, a compact Recording indicator appears in the call header beside Fullscreen without covering participant video. Everyone still receives the one-time visible and spoken notice when recording begins. Finished recordings appear in the lobby, with Watch and Transcript when available.

What the buttons do

Start call / Join call
Creates a new call or opens the green room for a meeting code.
Get a meeting link
Creates a scheduled shareable link. Enable Recurring link for future occurrences.
AI Rep
Opens Join this meeting and Start a training session for your deal's rep.
Dismiss AI
Removes the AI Rep from the active meeting.
Recording indicator
Shows recording state compactly in the call header beside Fullscreen.
Settings
Switches devices and opens display, audio, microphone recovery, and floating-overlay controls.
Share
Offers screen-only, screen-with-audio, and audio-only sharing.
Transcript
Opens the live transcript in a call or the post-call transcript on a ready recording.
Watch
Plays a finished recording.
Reconnect microphone
Retries the microphone without leaving the call when an alert reports a failure.

Common questions

Your lobby is deal-scoped. It includes calls stamped with your deal and calls started by people on your team. Use My meetings or All to narrow the list.
Join this meeting adds it for live assistance. Start a training session lets it interview you and remember what you teach for future calls.
Client calls use the centrally managed default voice and speaking pace. The in-call picker focuses on meeting assistance or training.
Yes. Calls record by default, the active recording state appears in the call header, and ready recordings appear in the lobby.
No. It sits compactly in the header beside Fullscreen. A separate one-time visible and spoken notice still appears when recording starts.
When a finished recording has a transcript, select Transcript beside Watch.
Follow the in-call alert, then use Reconnect microphone to retry without leaving the meeting.
Book a strategy call

Ready to fill your pipeline?

Choose a 30-minute time and we will map out exactly how SalesHive can book meetings for your team.

Loading available meeting times