Video Calls

Overview

Video Calls is your team's meeting room inside SalesHive. Start a call right now, schedule one for later with a shareable link, or join one with a code. Your lobby is deal-scoped, so everyone on your team sees the same calls, recordings, and transcripts in one place. Before you connect, a quick green room lets you preview your camera, pick your mic and camera, and acknowledge that the call is being recorded (every call records automatically). Inside a call you can share your screen (with or without audio), play gentle background music, chat on the side, turn on a live transcript, blur or swap your background, switch devices and filter background noise from a Settings popover, see who is in the room with a connection-quality dot on each person, and spotlight someone in your own view. Everything runs inside SalesHive in your browser, so there is nothing to install. You can also invite people who do not have a SalesHive login by sharing a guest link, and your team gets a trainable AI video rep that can join your calls and that you teach by talking to it. Manual recording requests wait for shared room confirmation, and participant audio can be repaired in place when automatic recovery needs help.

How to use this page

Start a video call
Type an optional title in the New video call card and click Start call. A quick setup screen (the green room) opens first so you can check your camera and mic before anyone sees you. The green room shows a recording consent line, since every SalesHive Video call records by default, and you click OK, join now to enter. Recording starts automatically the moment the call is created, so you do not need to click Record.
Join a call with a code
If someone on your team (or your SalesHive rep) shares a code (like abcd-efg-hij), type it into the Join with a code card and click Join call. You can also open a direct link and it joins automatically. If you are joining as a guest (not logged in), a brief "This call is recorded" screen appears first and you click OK, join the call to acknowledge it. Either way you land in the green room next to set up your camera and mic.
Check your camera and mic before joining (green room)
After you pick a call, a setup screen opens before you connect, like the green room in Zoom or Meet. You see your own camera preview, and you can pick which microphone and camera to use from the dropdowns and toggle whether to enter with your mic and camera on. A live level meter under the mic dropdown moves as you speak, so you can confirm the right mic is working before you join. A recording consent line sits just above the join button, since every call records by default. Your mic starts on and your camera starts off by default. Click OK, join now to enter the call with exactly those settings, or Cancel to back out.
Schedule a call for later
Use the Schedule for later card to set up a meeting ahead of time without joining in. Type an optional title, pick a date and time, and click Get a meeting link. The call gets a durable link right away, so you can send it out (or drop it into a calendar invite) before anyone arrives. Scheduled calls appear in the Upcoming list below, where you can copy the link, start the call, or cancel it. The link keeps working even after an empty room, so it is safe to share in advance; it stays live until about a day past the scheduled time and then expires on its own. Scheduled meetings auto-record the moment the first participant joins, so you do not need to click Record, and each person gets a short recording notice when they enter.
See your team's active calls
The Active calls list shows the calls running right now across your team's deal, each with a live dot, title, code, and participant count. Use the My meetings and All toggle to switch between calls you started and every call on the deal. Click Join on any row to hop in (through the green room). If you started the call, an End button ends it for everyone still on the line.
Use chat, transcript, and the control bar
The control bar at the bottom holds Mic, Start video, Background, Share, Music, Settings, Chat, People, Transcript, Record, and Leave. Chat opens a side panel that sits beside the video without covering it, keeps your messages when you close and reopen it, and shows a count badge on the Chat button for messages that arrive while it is closed; any links you paste become clickable. Transcript opens a live, speaker-labeled transcript of the conversation, with a Download button in the panel header that exports the accumulated lines to a .txt file (the live transcript is captured in each person's browser and is not saved server-side, so this is the way to keep it before the post-call transcript lands). Handy shortcuts: press m to toggle your mic, v to toggle your camera, and hold Space to talk while muted. Each panel closes with its button or the X.
Share your screen, a screen with audio, or audio only
Click Share to open a small menu with three modes. Share screen sends just your screen or a window. Share screen + audio also sends the system or tab sound (in the browser dialog, pick a Chrome tab and check Share tab audio so the sound comes through). Share audio only pipes a tab's sound into the call with no video tile, handy for playing a clip without showing your screen. While you share, it automatically takes over the main stage (the share goes big and everyone's cameras move to a side strip) so the room focuses on what you are showing, unless someone has manually pinned a person, or you have turned on the Keep everyone in grid toggle in Settings, which keeps everyone in the grid even while someone shares. Click Stop share, or use the browser's own Stop sharing bar, to end it and return to the normal grid.
Play background music
Click Music to open the picker and choose one of the gentle built-in tracks. It loops into the call so the room never sits in dead silence, and everyone hears it. Use the volume slider to keep it under voices (it starts low on purpose), and click Stop to end it. Only you, the person who started it, carry the extra bandwidth, and no screen share is needed.
Switch your mic, camera, or speaker and cut background noise
Click Settings in the control bar to open a popover. Pick a different microphone, camera, or speaker mid-call (the speaker option only shows on browsers that support it, like Chrome and Edge) and the switch happens live without leaving the call. The same popover has four opt-in toggles. Noise cancellation is on by default and filters fans, background hum, and, on Chrome and other browsers that support voice isolation, keyboard typing from your mic, so the room hears just your voice; leave it on for normal calls and turn it off if you want raw audio, for example when playing music or an instrument. Show full camera frame is off by default (each camera tile crops to fill); turn it on to letterbox the whole camera frame inside each tile so a high-res camera no longer reads as zoomed-in. Keep everyone in grid is off by default (an active screen share auto-focuses and takes over the main stage); turn it on to suppress that auto-focus so everyone (cameras and the screen share itself) stays in the paginated grid even while someone shares. Floating camera overlay is off by default; turn it on to pop an always-on-top window that shows every participant's camera, so you can share your screen or minimize the meeting browser and still see everyone's faces. It is Chrome or Edge only (hidden on Safari and Firefox). All three display toggles are per-viewer, saved to your browser, and do not change what anyone else sees.
See who is in the call and spotlight someone
Click People to open a side panel listing everyone in the call with their live mic and camera state and a small connection-quality dot (green is strong, amber is weak, red means their connection dropped). Click the pin on anyone's row to spotlight them: their tile fills your stage and everyone else drops into a filmstrip. That is your own view only and does not change what anyone else sees; click Unpin to go back. If you started the call, you also get host controls: Mute all others force-mutes everyone else's mic at once, a mute button on each row silences just that person, and a remove button (click once to confirm) drops that person from the call.
Bring in your AI video rep
In a call, click AI Rep in the control bar. A small picker opens with two choices. Join this meeting brings your rep in as a spoken participant that listens, replies in a natural voice, and helps on the call. Start a training session turns the rep into an interviewer: it asks you about your business and remembers what you teach it for every future call. Your rep is always your deal's own rep, trained on what your team has taught it. After a training session, the recording is transcribed and what you taught is folded into the rep's persona, so it gets better over time. After the rep joins, the button becomes Dismiss AI, so click it to send the rep away. Only one rep can be in a call at a time.
Record a call (and watch it later)
Every meeting starts recording automatically: instant meetings begin recording the moment you start them, and scheduled meetings begin the moment the first participant joins, so you do not need to click Record. The host keeps the manual Record button to stop or restart recording mid-call. The moment recording starts, every participant gets a short, non-blocking notice (a small red-dot toast that fades on its own, plus a spoken announcement), and a red Recording bar stays up the whole time. The finished recording shows up under Recordings on the lobby once it has processed. Click Watch to play it back, or Delete (with a confirm) to remove one you no longer need. Every finished recording is also transcribed, so a post-call transcript is available to read. The manual Record and Stop controls now wait for the shared room state before showing success: Starting... and Stopping... stay visible while confirmation is pending. A confirmed start reports that everyone has been notified, and a confirmed stop says the recording will appear under Recordings shortly. If a request times out or the room does not confirm, an inline error explains the problem; failed starts include Retry.
Read a call's transcript
When a finished recording has a transcript, a Transcript button appears next to Watch in the Recordings list. Click it to open a modal that shows the full post-call transcript (the same text the AI analysis uses). You can scroll through it and close it when you are done. The transcript is available for any recording in your deal, and it lands automatically once the post-call transcription finishes, so there is nothing to turn on.
Blur or change your background
Click Background in the control bar to open the effects picker. Under Blur, choose Light or Strong to soften what is behind you, or None to clear it. Under Backgrounds, pick an on-brand backdrop. It runs only on your own camera in your browser, so it never affects anyone else's video or the call quality. The button does not appear if your browser cannot support it.

What the buttons do

Start call: Creates a new call with your optional title and opens the green room to check your camera and mic before you connect.
Join call: Joins the call matching the code you entered, opening the green room first.
OK, join now (green room): Enters the call with the camera, mic, and devices you picked, after you acknowledge the recording consent line. Cancel backs out without joining.
Join (on a call row): Jumps into one of your team's active calls.
My meetings / All (toggle): Switches the Active calls and Recordings lists between calls you started and every call on your deal.
End (on a call row): Ends a call you started for everyone still on the line. Only shows on calls you started.
Mic: Mutes or unmutes your microphone.
Start video / Stop video: Turns your camera on or off. Your browser asks permission the first time; if it is blocked you get a clear note on how to allow it.
Background: Opens a picker to blur your background (Light or Strong), choose a backdrop, or set it to None. Runs in your browser on your own camera only. Hidden on browsers that cannot run it.
Share: Opens a menu with three screen-share modes: Share screen (video only), Share screen + audio (screen plus system or tab sound), and Share audio only (a tab's sound with no video). Click again to stop sharing. An active share automatically takes over the main stage unless a person is pinned or you have turned on the Keep everyone in grid toggle in Settings.
Music: Opens a picker to play one of the gentle background tracks into the call, with a live volume slider (starts low) and a Stop button. No screen share needed.
Settings: Opens a popover to switch your microphone, camera, or speaker mid-call and to toggle Noise cancellation, Show full camera frame, Keep everyone in grid, and Floating camera overlay. The speaker option only appears on browsers that support it.
Noise cancellation (Settings): On by default. Filters fans and background hum from your mic, and on browsers with voice isolation (such as Chrome) also catches keyboard typing. Turn it off for raw audio, for example when playing music.
Chat: Opens or closes the side chat panel. Pasted links are clickable, and a count badge shows new messages while it is closed.
People: Opens or closes a side panel listing everyone in the call with their live mic and camera state and a connection-quality dot. Each row has a spotlight pin to feature that person in your own view. Hosts also get Mute all others and per-row mute and remove controls.
Spotlight / Unpin (a person's row): Pins that person's tile to fill your own stage, with everyone else in a filmstrip. It changes only your view; Unpin (or pinning someone else) clears it.
Transcript (in-call): Opens or closes the live, speaker-labeled transcript of the call. A Download button in the header exports the accumulated lines to a .txt file before the post-call transcript lands.
AI Rep / Dismiss AI: Opens a picker to bring your deal's AI video rep into the call: Join this meeting (the rep assists on the call) or Start a training session (the rep interviews you and remembers what you teach it). After it joins, the button becomes Dismiss AI to send it away. Only one rep per call.
Record / Stop (host): The host's manual control to stop or restart recording mid-call. Recording starts automatically on every call, so this is for overriding that. The button waits for room confirmation instead of claiming success from the request alone. If starting does not confirm, the control shows an error and a Retry action; stopping also waits until the room reports that recording ended.
Fullscreen: Top-right toggle that expands the call to full screen.
Leave: Leaves the call.
Get a meeting link: On the Schedule for later card, creates a meeting for the date and time you picked and gives it a shareable link, without joining you in. The call shows up under Upcoming.
Copy link / Start / Cancel (Upcoming): On a scheduled call in the Upcoming list: Copy link copies the shareable join link, Start opens the call when it is time, and Cancel removes it.
Watch (recording): Plays back a finished recording in an overlay player.
Transcript (recording): Opens a modal with the full post-call transcript for that recording. Shows only when a transcript is available and you can play the recording.
Delete (recording): Removes a recording you no longer need, after you confirm in a dialog. Deleting cannot be undone.
Reconnect sound: Appears when automatic remote-audio repair still needs attention. Click it to unlock browser playback if needed, resubscribe participant audio, and rebuild the audio renderer without leaving the call.

Common questions

Your lobby is deal-scoped, so you see your whole team's calls in one place: any meeting stamped with your deal, plus any call started by anyone on your team. That includes active calls, upcoming scheduled calls, and recordings. Use the My meetings and All toggle to narrow the list to calls you started or see everything on the deal.

After you pick a call, a setup screen opens before you connect, like the green room in Zoom or Meet. You see your own camera preview and can choose which microphone and camera to use and whether to start with your mic and camera on. A recording consent line appears above the join button, since every call records by default. Your mic starts on and camera starts off by default. Click OK, join now to enter with those settings, or Cancel to back out.

Yes. Click Settings in the control bar and pick a different device from the lists. The change is live, no need to leave the call. The speaker option only shows on browsers that support choosing an output device (Chrome and Edge); Safari and Firefox hide it.

Yes. Noise cancellation is on by default on every call. It filters fans and background hum, and on browsers that support voice isolation (such as Chrome) it also catches keyboard typing, so the room hears your voice clearly. You can turn it off in the Settings popover if you want raw audio, for example when you are playing music or an instrument.

Open the People panel and click the pin on that person's row to spotlight them. Their tile fills your stage and everyone else drops into a filmstrip. This changes only your own view, not anyone else's. Click Unpin (or pin someone else) to go back to the grid.

It is a connection-quality indicator in the People panel. Green means a strong connection, amber means a weak one (they may lag or sound choppy), and red means their connection dropped. It is handy for spotting who is having trouble.

Use the Schedule for later card: give it a title, pick a date and time, and click Get a meeting link. You get a shareable link without joining in, and the call lands in the Upcoming list where you can copy the link, start it, or cancel it. The link keeps working even before anyone arrives and stays live until about a day past the scheduled time.

No. Video Calls runs in your browser inside SalesHive. Just click Start call or enter a code to join.

Your rep will share a short code or a link. Enter the code in the Join with a code card, or open the link. If you are logged in to SalesHive, you join the call directly (a brief connecting screen appears, then the green room). If you are not logged in, you enter your name and email on the join page first.

Open the call, click the code button at the top to copy the guest link, and send it. They enter their name and email and join the same call. Guests cannot start, list, or record calls.

Share screen sends just your screen or a window. Share screen + audio also sends system or tab sound (pick a Chrome tab and check Share tab audio in the browser dialog). Share audio only pipes a tab's sound into the call with no video, for playing a clip without showing your screen. Whichever mode you pick, your share automatically takes over the main stage so everyone focuses on it, unless someone has pinned a person instead, or you have turned on the Keep everyone in grid toggle in Settings.

Yes. Click Music, pick a track, and it loops into the call for everyone. Use the slider to set the volume (it starts low) and Stop to end it. You do not need to share your screen.

Yes. The tracks are commercially licensed, so they are safe to play even on calls you record.

If you started the call, open the People panel. Click Mute all others to force-mute everyone else's mic at once, or use the mute button on a single person's row to silence just that one person. It is one-way: people can turn their own mic back on whenever they want, just like Zoom.

Yes. Click Background in the control bar and pick a blur strength or a backdrop, or None to clear it. It applies only to your own camera in your browser, so it never changes anyone else's video or the call quality.

Yes. Every call records by default. Before anyone enters, they acknowledge the recording (guests click OK on a "This call is recorded" screen; you see a consent line in the green room). Once recording starts, every participant gets a short, non-blocking notice (a small red-dot toast that fades on its own, plus a spoken announcement), and a red Recording bar stays up the whole time it runs.

Calls are voice-first: in the green room your mic starts on and your camera starts off, and you can flip either before joining or click Start video once you are in. This also avoids browsers silently blocking the camera without a clear click.

Every SalesHive Video call records by default, so nobody enters the room until they acknowledge that. Guests (people joining without a SalesHive login) see a "This call is recorded" screen and click OK, join the call. You see a recording consent line in the green room, and the join button reads OK, join now. The click also serves as a user gesture that unlocks browser audio autoplay, so you can actually hear the other participants once you are in.

If your browser blocked audio autoplay (common when you were auto-admitted from a waiting room or joined through an authenticated auto-join with no fresh click), a gold "Your browser muted this call. Click to enable sound." button appears at the top of the call. Click it once to unlock playback. If you do not see it, check that your speaker device is set correctly in Settings and that your system volume is up. If the call still reports a participant audio track problem after automatic retries, click Reconnect sound to resubscribe the remote tracks without leaving the room.

It shows a running, speaker-labeled text of what is being said in the call, so you can follow along or review the conversation. A Download button in the transcript panel header exports the accumulated lines to a .txt file (named after the meeting code with a timestamp), handy for keeping the live transcript before the post-call transcript is available.

Finished recordings that have a transcript show a Transcript button next to Watch in the Recordings list. Click it to open a modal with the full post-call transcript. The transcript is generated automatically from the recording once it finishes processing, so there is nothing to turn on. It is available for any recording in your deal.

Yes. Open Settings in the control bar and turn on Show full camera frame. Each camera tile switches from cropping to fill (the default) to letterboxing the whole camera frame inside the tile, so a high-res camera no longer reads as zoomed-in. It only changes your own view, it is saved to your browser, and screen-share tiles are unaffected. Turn it off to go back to the cropped fill.

Yes. By default an active screen share auto-focuses and takes over the main stage, dropping everyone else into a side filmstrip. Open Settings in the control bar and turn on Keep everyone in grid to suppress that auto-focus, so everyone (cameras and the screen share itself) stays in the paginated grid even while someone shares. It only changes your own view and is saved to your browser. Manual pinning from the People panel still works either way.

Yes. Open Settings in the control bar and turn on Floating camera overlay. It pops a small always-on-top window that shows every participant's camera, so you can share your screen in the main browser (or minimize it) and still see everyone's faces. It uses the Document Picture-in-Picture API, so it is Chrome or Edge only (the toggle is hidden on Safari and Firefox). It closes when you toggle it off, end the call, or close the pop-out.

The grid shows the people actually on screen first: anyone sharing their screen, then live cameras, then anyone with their camera off. On larger calls the grid splits into pages, and the prev and next arrows at the top let you move between them. You can also pin one person to spotlight them in your own view. When someone shares their screen, that share automatically fills the main stage and everyone else moves to a side strip until the share stops or you pin a person; turn on the Keep everyone in grid toggle in Settings to suppress that auto-focus so everyone stays in the grid instead.

Yes. Every meeting starts recording automatically: instant meetings begin recording the moment you start them, and scheduled meetings begin the moment the first participant joins. Before entering, each person acknowledges the recording (guests click OK on a "This call is recorded" screen; you see a consent line in the green room). Once recording starts, each participant gets a short recording notice (a small red-dot toast that fades on its own plus a spoken announcement) with no extra click, and a red Recording bar stays up the whole time. The host keeps the manual Record button to stop or restart recording if needed.

When a recording finishes, the file processes and then appears under Recordings on the lobby. Click Watch to play it, Transcript to read its post-call transcript, or Delete (with a confirm) to remove one you no longer need. Recordings from your whole team's deal show up here, not just your own.

On the lobby, each finished recording has a Delete button next to Watch. Click it and confirm in the dialog (deleting a recording cannot be undone). Watch, Transcript, and Delete only appear once a recording has finished processing and is ready to play.

It is an AI participant you can invite into a call. It joins as a real member of the room, listens to everyone, and replies out loud in a natural voice. Click AI Rep in the control bar to bring it in and Dismiss AI to send it away. Your rep is always your deal's own rep, so what your team teaches it carries to every future call. Only one rep can be in a call at a time.

Join this meeting brings your rep in to assist on a normal call: it listens, talks, and helps move the conversation. Start a training session turns the rep into an interviewer: it asks you about your business, your offer, and your customers, and remembers what you teach it. After a training session ends and the recording is transcribed, what you taught is folded into the rep's persona, so it gets better the more you train it. Use a training session when you want to teach the rep, and Join this meeting when you want it on a real call.

When you run a training session, the call records and transcribes like any other. Once the transcript is ready, it is merged into your deal's rep persona: the rep keeps your corrections and facts and does not invent things. Each training session builds on the last, so the rep gets sharper about your business over time. You do not need to do anything beyond talking to it during the training session.

Yes. Press m to mute or unmute your mic and v to turn your camera on or off. While you are muted, hold the Space bar to talk (push-to-talk): your mic opens after a brief hold and re-mutes the moment you let go, so you can chime in without clicking. Shortcuts pause while you are typing in the chat box or another field, so they never eat your keystrokes.

Yes. On narrow screens (phones and small windows) the chat, people, and transcript panels open as full-screen overlays instead of a squeezed side column, and the control-bar buttons collapse to icons to fit. Everything else works the same.

The request is sent first, but the room state is the confirmation. Starting... and Stopping... remain visible until every participant can see the shared recording state. A confirmed start shows that everyone was notified, and a confirmed stop says the recording will appear under Recordings shortly. If confirmation does not arrive, the control shows an error instead of claiming the action succeeded.

It is a one-click recovery for a participant audio track that could not stay subscribed. Click it to unlock browser playback if necessary, retry the remote audio subscriptions, and rebuild the audio renderer in the current call. You do not need to leave and rejoin.

Overview

How to use this page

Start a video call

Join a call with a code

Check your camera and mic before joining (green room)

Schedule a call for later

See your team's active calls

Use chat, transcript, and the control bar

Share your screen, a screen with audio, or audio only

Play background music

Switch your mic, camera, or speaker and cut background noise

See who is in the call and spotlight someone

Bring in your AI video rep

Record a call (and watch it later)

Read a call's transcript

Blur or change your background

What the buttons do

Common questions

Get an answer from a real person

Contact support

Sign in to the platform

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