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Blacklist

Manage selected-client suppression records, preview validated CSV imports, and review live meeting and client pipeline protections.

Updated Oct 4, 2026 8 steps 12 questions answeredOpen this page in the platform
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Overview

Blacklist is the selected-client suppression workspace. Manual tabs cover Domains, Emails, Unsubscribes, Phones (not in a self-serve workspace), Ignored Inbox, and Undeliverable, while Meeting Suppression shows two live, read-only panels: automatic meeting suppression and client pipeline suppression. Client users can add and import Domains and Emails after confirmation. Staff can also manage the remaining manual categories, remove entries, and download CSV exports. CSV imports map recognized columns for the active tab, normalize valid values, skip duplicate and malformed rows, and preview the first values before any write. Tabs load 50 recent rows at a time, and searches are paginated so older records remain available. Automatic meeting suppression uses only specific company-owned domains or usable normalized company names.

How to use this page

  1. Review automatic meeting suppression

    Open Meeting Suppression to review live, read-only matches when the client setting is enabled. Each match identifies the specific company domain or usable normalized company name, the booked contact supporting it, contact status, and meeting timing. Placeholder company labels such as N/A, None, Not applicable, No company, Unknown, and Unavailable are ignored. A domain match also covers other contacts whose saved company website has that exact host, including contacts without an email. These derived matches are separate from manual blacklist records.

  2. Review client pipeline suppression

    Below the meeting panel on Meeting Suppression, Client pipeline suppression lists the companies this client is working in its own Deals pipeline. Each row shows the match, whether it is a Company domain or a Personal address, and the client deal behind it. Select a deal to open it. Dial sessions and campaign email skip these contacts. To clear a match, edit the deal's email or website, move it to a lost stage, or delete it. In a self-serve workspace the panel is titled Pipeline suppression, and only campaign email skips these contacts.

  3. Pick the type to manage

    Use the tabs to choose Domains, Emails, Unsubscribes, Phones, Ignored Inbox, Undeliverable, or read-only Meeting Suppression. Each tab shows its own count. A self-serve workspace has no Phones tab, because the plan has no calling. Choose the matching tab before importing a CSV so SalesHive validates the intended value type.

  4. Add one suppression value

    Type the domain, email address, or phone number required by the active tab, add an optional reason, and select Add. SalesHive normalizes valid domains, emails, and phone numbers and refuses malformed values before saving. Client users can add selected-client Domains and Emails, while staff can manage their permitted manual tabs. Adding a domain also updates eligible matching contacts in this client to Domain Blocked. A match can come from the email domain or the saved company website, including contacts without an email or with a different email domain. Existing status protections still apply.

  5. Search or browse entries

    Type in the search box and press Enter or select the search icon to find entries in the current tab. Select Clear search to return to the recent list. Results load 50 at a time. When more results are available, use Previous or Next beneath the table.

  6. Prepare a CSV for the active tab

    Use a recognized value column for the active tab, such as domain, website, email, email address, phone, or phone number. A single-column file can also use its first column. Optional reason or source columns are kept when supported. If the file clearly belongs to another tab or has no recognized value column, SalesHive stops before saving and tells you to switch tabs or rename the column.

  7. Review and confirm the import

    Select Import CSV and choose the file. The confirmation shows which columns were mapped, a preview of up to three normalized values, the valid-entry count, and how many invalid or duplicate rows will be skipped. Confirm only after checking the selected client and preview. Valid entries then run in 50-entry batches, with existing records skipped and matching-contact updates reported. Re-import the same file after an interruption to resume safely.

  8. Use staff-only export and removal controls

    Staff can select Download CSV to export a manual tab's full list and can remove an individual entry after confirmation. Client users do not see export or removal actions, and cannot import or add other suppression categories.

What the buttons do

Meeting Suppression
Shows two read-only, live panels: meeting-derived matches and client pipeline matches. Its tab count adds both. There is no add or delete action.
Tabs
Switches the expected suppression value and displayed records among the manual categories and Meeting Suppression.
Add
Normalizes and validates one value for the active manual tab before saving it.
Search
Finds entries matching your text within the current tab.
Previous / Next
Moves through 50-row pages of recent or search results in the current manual tab.
Import CSV
Maps and validates CSV values for the active tab, previews valid normalized entries and skipped rows, then imports confirmed entries in batches.
Import valid entries
Confirms the previewed valid rows for the selected client. Invalid, file-duplicate, and existing rows are skipped.
Download CSV
Staff-only export of the current manual tab's full list.
Remove
Staff-only removal of a manual suppression entry after confirmation.

Common questions

It is live protection derived from contacts in Meeting set or Meeting held. Company-owned domains appear as domain matches, while generic mailbox domains use a specific normalized company name. Placeholder company labels do not create a match. Other contacts are covered when their email domain or their saved company website matches a suppressed domain, so phone-only contacts and contacts with a different email domain at a booked company are suppressed too. The booked contact stays reachable for confirmations and follow-ups. These are not manual blacklist rows, and no contact status changes.
When the client adds or imports an open deal in its own Deals pipeline, SalesHive stops cold calling and campaign email to that company. A company email or website blocks that exact domain. A personal address such as a Gmail account blocks only that address. Deals created from a SalesHive contact or meeting, deals from a public lead form, deals in a lost stage, the client's own domains, and shared sites such as social or scheduling links never create a match. Contacts already in a conversation or with a booked meeting are not affected, and no contact status changes. In a self-serve workspace the panel is called Pipeline suppression and covers campaign email only, since the plan has no calling.
Not from this page. Both panels on Meeting Suppression are read-only. A meeting match changes when its booked contact changes status or an authorized user turns off the setting. A client pipeline match clears when the deal's email or website changes, the deal moves to a lost stage, or the deal is deleted.
Yes. Client users can add selected-client Domains and Emails, and can import those two types from CSV after confirmation.
SalesHive stops before saving if the active tab cannot recognize its required value column or the headers clearly describe another suppression type. Switch to the matching tab or rename the intended column, then import again.
The preview counts invalid rows and duplicates inside the file and skips them. Existing saved entries are also skipped during import. The final result separates existing duplicates, file duplicates, invalid rows, and matching contacts updated.
Re-import the same file. Existing entries are skipped, so the import can continue without creating duplicates.
No. The contact remains, but future outreach is suppressed until an authorized staff member removes the entry.
SalesHive does not treat placeholder company labels as real companies. A generic mailbox needs a usable company name before it can create a company-level automatic suppression match. A specific company-owned email domain can still create its own domain match.
SalesHive compares the normalized website host. HTTP or HTTPS, a leading www., and URL paths do not change the match. For example, https://www.example.com/about matches example.com. Other subdomains need their own entry; a domain appearing only in another site’s path or a lookalike hostname does not match.
Yes. Cold-call queues and the final call check compare both email domains and saved company websites against existing client and system domain blacklists. The existing booked-meeting follow-up exception remains. This release does not rewrite every historical contact status.
No. The email body link opens a confirmation page. The recipient must select Unsubscribe on that page before the request is saved. Automatic link checks do not unsubscribe anyone. Supported mailbox one-click unsubscribe buttons still submit the request directly, without another confirmation page. Existing unsubscribe records remain in place.
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