Blacklist

How to use this page

1. 1

   Review automatic meeting suppression

   Open Meeting Suppression to see each live match and its booked contact. Matches normally use a company domain or usable company name; placeholder names are ignored. Domain matches also cover the exact saved company website host, including contacts without email. If Needs approval appears, Waiting matches do not stop outreach to other contacts. Staff can select Approve, review the company-wide effect, and confirm Approve. Approved matches stop new calls and emails to other contacts across this client’s campaigns. Select Remove approval to release that match; other outreach restrictions still apply. Client users can see approval status but cannot change it. With Hotel location matching, protection follows the booked Hotel Location ID, not other properties sharing its brand or domain. Missing location IDs are held for review.

2. 2

   Review client pipeline suppression

   Below the meeting panel, Client pipeline suppression lists matches from this client's own Deals pipeline. Each row identifies the matching value and the supporting deal; select the deal to open it. Normally, company domains and personal addresses stop cold calls and campaign email. In hotel-location mode, pipeline protection uses exact email addresses and their saved hotel locations, not a whole brand domain. In a self-serve workspace, this panel is titled Pipeline suppression and applies to campaign email.

3. 3

   Pick the type to manage

   Use the tabs to choose Domains, Emails, Unsubscribes, Phones, Ignored Inbox, Undeliverable, or Meeting Suppression. Each tab shows its full-list count, not the number matching a search. A successful unfiltered read refreshes that count. A self-serve workspace has no Phones tab, because the plan has no calling. Choose the matching tab before importing a CSV so SalesHive validates the intended value type.

4. 4

   Add one suppression value

   Type the domain, email address, or phone number required by the active tab, add an optional reason when shown, and select Add. SalesHive normalizes valid domains, emails, and phone numbers and refuses malformed values before saving. Client users can add selected-client Domains and Emails, while staff can manage their permitted manual tabs. Adding a domain also updates eligible matching contacts in this client to Domain Blocked. A match can come from the email domain or the saved company website, including contacts without an email or with a different email domain. Existing status protections still apply.

5. 5

   Search or browse entries

   Type in the search box and press Enter or select the search icon. Wait for Loading entries... to finish. The rows, matching count and quoted search text update together for the latest request. Select Clear search to return to the recent list. Results load 50 at a time; use Previous or Next beneath the table when available. If Could not load entries appears, select Try again to repeat that tab, page and search. A failed read does not mean the list is empty.

6. 6

   Prepare a CSV for the active tab

   Use a recognized value column for the active tab, such as domain, website, email, email address, phone, or phone number. A single-column file can also use its first column. Optional reason or source columns are kept when supported. If the file clearly belongs to another tab or has no recognized value column, SalesHive stops before saving and tells you to switch tabs or rename the column.

7. 7

   Review and confirm the import

   Select Import CSV and choose the file. The confirmation shows which columns were mapped, a preview of up to three normalized values, the valid-entry count, and how many invalid or duplicate rows will be skipped. Confirm only after checking the selected client and preview. Valid entries then run in 50-entry batches, with existing records skipped and matching-contact updates reported. Re-import the same file after an interruption to resume safely.

8. 8

   Use staff-only export and removal controls

   Staff can select Download CSV to export a manual tab's full list and can remove an individual entry after confirmation. Client users do not see export or removal actions, and cannot import or add other suppression categories.

What the buttons do

Meeting Suppression

Shows live meeting-derived matches and read-only client pipeline matches. Its tab count includes all listed matches, including those waiting for approval; the meeting panel counts active matches separately. There is no manual add or delete action here.

Approve / Remove approval

Staff-only controls shown when Needs approval is on. Approve opens a confirmation before the match stops new calls and emails to other contacts across this client’s campaigns. Remove approval releases that match. Client users see Waiting or Approved without these controls.

Tabs

Switches the expected suppression value and displayed records among the manual categories and Meeting Suppression.

Add

Normalizes and validates one value for the active manual tab before saving it.

Search

Finds entries matching your text within the current tab.

Previous / Next

Moves through 50-row pages of recent or search results in the current manual tab.

Import CSV

Maps and validates CSV values for the active tab, previews valid normalized entries and skipped rows, then imports confirmed entries in batches.

Import valid entries

Confirms the previewed valid rows for the selected client. Invalid, file-duplicate, and existing rows are skipped.

Download CSV

Staff-only export of the current manual tab's full list.

Remove

Staff-only removal of a manual suppression entry after confirmation.

Try again

Repeats the failed manual-tab read with the same page and search. Rows and pagination remain hidden until a read succeeds.

Common questions