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Inbound

Check inbound setup and performance, review website leads, and preview newsletter eligibility for the selected client.

Updated Oct 13, 2026 9 steps 11 questions answeredOpen this page in the platform
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Overview

Inbound is the selected client's deal-scoped hub for website performance, SEO, advertising, OpenAI Ads measurement, published content, receptionist coverage and recent website leads. It also shows which analytics and ad sources are connected. Client Admins with Contacts and Deals access can also open private newsletter drafts and preview the eligible audience.

How to use this page

  1. Select the client and date range

    Use the client switcher at the top of the sidebar to choose a client, then choose 7 days, 28 days, or 90 days. Client users with one company see it automatically; with more than one, the page follows the company selected there. The selected range applies to the analytics, search, advertising, and receptionist figures shown on the page.

  2. Check connections and site status

    Review the GA4, Search Console, Google Ads, and OpenAI Ads status pills. The site card shows the hosted site's state (DRAFT, PREVIEW, LIVE, or NO HOSTED SITE), its public URL when available, and View preview, View live site, or Connect sources. If you have Deals access, it also shows how many website leads arrived in the selected range (the 28 days view counts the last 30 days); select it to open those leads.

  3. Review website traffic

    Use the Sessions, Users, Page views, and Conversions stats, then review Daily sessions and conversions and the Channel mix. If GA4 is not connected, the page shows n/a or an empty panel with an Open Settings link.

  4. Review organic search

    Use the SEO performance band for organic clicks, impressions, CTR, and average position. The Queries table shows terms winning clicks, and Landing pages shows pages attracting traffic. Select Manage page SEO to edit site metadata.

  5. Review paid media and measurement

    The Google Ads panel shows campaign impressions, clicks, spend, conversions, and CTR when an account is connected. The OpenAI Ads panel shows the connected measurement pixel, but OpenAI Ads does not provide campaign reporting through this hub.

  6. Check content and receptionist coverage

    Published site assets counts pages, blog posts, and glossary terms, including how many are published. Select Create and edit page drafts to prepare a private landing page. Client users need the Client Admin role plus Inbound and Deals access. Saving keeps the draft private. Pages also offers confirmed publishing and undo when available; publishing requires an enabled account and a live website and does not add a navigation link. Inbound call coverage shows receptionist status, phone number, and call counts when configured. Select Open beside the receptionist panel for its settings.

  7. Open an inbound workflow

    Use the Inbound sidebar to open Leads, Blog, Glossary, SEO, Media, Social, Receptionist, or Settings. The bottom tool links provide Leads (with Deals access), Blog, Glossary, SEO, Social, Receptionist, and Settings shortcuts. Settings is where you connect analytics, Search Console, Google Ads, OpenAI advertising management and measurement, and the public website URL.

  8. Check the inbound setup checklist

    Read Set up your inbound system before treating the site as ready. The six required steps cover the hosted website, domain, Google Analytics, Search Console, tracking, and forms or bookings. Google Ads is optional. Follow each link to review the relevant setup, then select Check accounts again.

  9. Prepare a newsletter and review its audience

    Select Preview newsletter audience above the overview to open private newsletter drafts and the selected client's eligible audience counts. Client users need the Client Admin role plus Inbound, Contacts and Deals access. Write a message, save it, review its audience and approve the saved revision. The audience is a current snapshot, separate from the overview date range. Saving or approving does not send email; sending is not available yet.

What the buttons do

7 days, 28 days, 90 days
Reloads the hub for the selected reporting range.
Website leads in 7, 30 or 90 days
Shows how many leads the website forms captured in the selected range, not counting possible spam (flagged bot posts and leads your team marked as spam), and opens Website leads filtered to that range. With 28 days selected it counts the last 30 days, because Website leads offers 7, 30 and 90 days. Appears only for people with Deals access.
View preview / View live site
Opens the selected client's published hosted website in a new tab. It reads View preview until the client's own domain is connected, then View live site.
Connect sources
Opens Settings to connect the selected client's website and analytics sources.
Open Settings
Opens the selected client's inbound connection and marketing settings.
Manage page SEO
Opens the selected client's SEO workspace.
Manage ad accounts
Opens Settings for the selected client's advertising connections.
Open
Opens the selected client's Receptionist workspace from the call-coverage panel.
Leads
Opens Website leads, the list of people who filled in a form on the client's website. Appears in the tool links only for people with Deals access.
Blog
Opens the selected client's blog editor.
Glossary
Opens the selected client's glossary editor.
SEO
Opens the selected client's page SEO controls.
Media
Opens the selected client's deal-scoped media library for website images.
Social
Opens the selected client's social account connections and recent posts.
Receptionist
Opens the selected client's AI receptionist workspace.
Settings
Opens the selected client's inbound connection settings.
Check accounts again
Refreshes current setup and report evidence. It does not connect accounts or run form and booking tests.
Preview newsletter audience
Opens private newsletter drafts and audience eligibility counts. Available to Client Admins and authorized SalesHive administrators with Inbound, Contacts and Deals access.
Create and edit page drafts
Opens Pages for the selected client. Client Admins and authorized SalesHive administrators with Inbound and Deals access can create, preview, save and reopen private landing-page drafts. A website must already be set up. Pages also lets you review compatible published pages and publish or undo publication when available.

Common questions

The related stats show n/a or an empty report with an Open Settings link. The page does not invent traffic, search, or advertising values when a source is unavailable.
The hub supports 7 days, 28 days, and 90 days. The selected range applies to the traffic and source reports and to the website leads count, which uses 30 days when 28 days is selected.
No. The OpenAI Ads card shows the connected measurement pixel so ChatGPT-attributed leads can be reconciled with first-party data. Campaign totals are not provided through this hub.
No. Analytics can still load when there is no hosted site. The site card identifies that state and directs you to connect a public URL and analytics properties in Settings.
Only the client selected in the client switcher. Client users with one company see it automatically, and those with more than one see whichever company is selected. Employees must select a client before the client-scoped reports load.
Select Create and edit page drafts in Published site assets to create or reopen a landing page, review its saved content and use publishing or undo when available. Use Blog, Glossary, or SEO in the tool links at the bottom of the hub. Use Media in the Inbound sidebar to manage website images, Leads to see website form submissions, and Settings for source connections and website URL configuration.
DRAFT means the hosted site is not published yet. PREVIEW means it is published on its SalesHive preview address, so you can review it before your domain is connected. LIVE means it is published and your own domain is connected.
No. A created site can be Confirmed while still a draft. Analytics connections are confirmed only when a report loads successfully, including a valid report with zero activity. Saved account details without a successful report need verification. An assigned domain or tracking tag also needs separate checks; form and calendar delivery always require verification.
Ask your SalesHive team to verify HTTPS opens the correct site, a visit and conversion reach the intended analytics property, a form creates the expected lead, and a booking reaches the right calendar with source attribution. Saving settings or refreshing this checklist does not prove those outcomes.
Toolbar controls, date ranges and card headings wrap when space is limited. Long website addresses wrap too. The selected client, reporting window and metric definitions stay the same.
No. You can review eligibility counts and save or approve a private message, but sending is not available. Approval applies to the saved text and audience only. Eligibility requires current opt-in for the current address, deliverable email status and no unsubscribe, delivery, blacklist or possible-spam block. Importing a contact or submitting a form alone does not establish consent.
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