Website Leads

Overview

Website Leads lists submissions from the selected client's connected lead forms, newest first. Each lead is saved as a deal in the client's pipeline, and this page shows where it came from: the form, landing page and campaign. When the person gave an email, the lead is also linked to the client's contact for that email, or a new contact is added. Form posts that look automated are kept apart under Possible spam: they are still saved as deals, but they are not added to contacts, send no alert, do not count as leads and stay off the Deals board, the Search this client bar and Deal Reports. If one is a real person, mark it Not spam to move it to your leads. If a lead in your list is really a bot the checks missed, choose Mark as spam to move it to Possible spam. Apart from those two choices, the list is read-only; open a lead to follow up on its deal. To collect leads on a website you already have, open Use this form on your own website at the bottom of the page and copy the code for one of your forms; those leads arrive here too. To capture the forms already on your own website, list its domains under Your website domains, then copy the one line of code shown there onto every page of the site; those leads arrive here too.

How to use this page

Open the page
Choose Leads under Inbound in the sidebar, or select the website leads count on the Inbound overview, which opens the list at the matching date range. Employees pick a client from the dropdown in the top-right first. The box at the top right shows how many leads arrived in the last 30 days, not counting possible spam.
Request your first lead form
If your published SalesHive website has no lead form, select Draft a form request in the setup card. Review and edit the prefilled brief in New Project, then start the project when ready. The brief asks for a proposed form and placement before any website changes or publishing. Opening the draft does not start work or change your website. If the card tells you to ask an admin, ask an admin on your account to request the form.
Narrow the list
Use the form menu to show one form, and pick 7 days, 30 days, 90 days or All time. The count beside the filters shows how many leads match. If nothing matches, select Clear filters.
Read where a lead came from
Each row shows the date, the person's name, company and email, the contact the lead is saved as, the form and lead source, the landing page they first arrived on, the UTM campaign, and the deal's current stage. When the form asked extra questions, the person's answers appear under their name: the first 3, with long answers shortened. Select Show all answers to read them in full. Opted in to marketing email appears when the person ticked the marketing email box on a form that offers one. Hover a landing page to see its full address.
Sort out spam
When some submissions look automated, a Possible spam button with their count appears beside the filters. Select it to see them, each with the reason it was flagged. If one is a real person, select Not spam under the name, then Yes, not spam. If a lead in your main list is spam, select Mark as spam under the name, then Yes, mark as spam. Select Back to website leads to return.
Follow up
Select a lead's name to open its deal, where you can work it like any other deal in the pipeline. Select Contact under the name to open the person's contact record instead.
Put a form on your own website
Select Use this form on your own website at the bottom of the page to open it. It is already open when the client has no website leads yet and at least one form exists. Each lead form on your published SalesHive pages is listed by name. Select Copy code, then paste the code where the form should appear, for example in a WordPress Custom HTML block, a Webflow or Squarespace embed, or any page's HTML. Select Preview to open the form on its own in a new tab. If copying is blocked, the code is selected for you; press Ctrl+C (or Cmd+C). To change a form's questions or wording, ask your website agent; the change shows everywhere the form is placed.
Capture the forms on your own website
Select Your website domains near the bottom of the page to open it. Type a domain your own website runs on, such as acme.com, and select Add. You can paste a full address; the www, https and page path are dropped for you, and subdomains like blog.acme.com are covered automatically. If the client has no domains yet and a website address is on file, the panel asks whether that address is your website, with an Add button for it. Select the X beside a domain to remove it. You can list up to 10. Once a domain is listed, select Copy code under Capture the forms on your website and paste that line once on every page of your site, for example in the site header or a WordPress or Webflow custom code setting. If copying is blocked, the code is selected for you; press Ctrl+C (or Cmd+C). Send one of your own forms, then refresh Website Leads and reopen Your website domains. Under Forms received from your website, check the form name, website address and Latest received time to confirm it arrived.

What the buttons do

Inbound: Returns to the Inbound overview.
Draft a form request: Appears when your SalesHive website is published, none of its published pages has a lead form, and you can open projects. Opens an editable New Project brief for the selected client without starting it. The setup card can appear even if leads already exist.
All forms menu: Filters the list to one form. Each form shows how many leads it has captured.
7 days, 30 days, 90 days, All time: Limits the list to leads submitted in that window. All time is the default.
Lead name: Opens that lead's deal.
Contact: name: Appears under a lead that is saved as a contact. Opens that contact. If you cannot open Contacts, or on a small screen, it reads Saved as a contact instead.
Show all answers / Show fewer answers: Appears under a lead's answers when it answered more than 3 form questions or gave a long answer. Shows every answer in full, or goes back to the short view.
Opted in to marketing email: A label, not a button. Appears under a lead whose saved contact opted in to marketing email by ticking the box on your form. Hover it for a short explanation.
Possible spam (count): Appears beside the filters when submissions were kept apart as possible spam. Opens the list of those submissions. When there are no real leads yet, the same link appears as a line of text instead.
Back to website leads: Appears in the possible spam view. Returns to your real leads.
Not spam: Appears on each lead in the possible spam view. Asks you to confirm before anything changes.
Yes, not spam: Confirms: moves the lead to your website leads and saves it as a contact when it has an email. Cancel closes the question without changes.
Mark as spam: Appears under each lead in your main list, including ones marked Not spam earlier. Asks you to confirm before anything changes.
Yes, mark as spam: Confirms: moves the lead to Possible spam. Its deal and any linked contact stay. Cancel closes the question without changes.
Dismiss: Closes the message that appears after you mark a lead Not spam or Mark as spam.
Clear filters: Appears when no leads match. Resets the form and date filters. In the possible spam view it keeps you in that view.
View your website: Appears when there are no leads yet and the site is published. Opens the client's website in a new tab.
Go to Inbound: Appears when there are no leads yet and the site is not published. Opens the Inbound overview.
notification settings: Appears when there are no leads yet. Opens your notification settings, where you can turn new website lead alerts on or off.
Use this form on your own website: Appears at the bottom of the page when the client has a SalesHive website, except in the Possible spam view. Opens or closes the code for each form. Starts open when there are no leads yet and at least one form exists.
Preview: Opens that form on its own, as it appears when placed on another website, in a new tab.
Copy code: Copies that form's code so you can paste it into your own website. It reads Copied for a moment once it works.
Your website domains: Appears below the other panels, except in the Possible spam view. Opens or closes your domains, capture code and received-form summary. Closed, it shows your first domain and how many more, or a prompt when the list is empty.
Add / Add (suggested domain): Add saves the domain typed in the box. Add with a domain name appears only when the list is empty and the client's website address is on file, and adds that domain in one click.
X beside a domain: Removes that domain from the list right away.
Copy code (Capture the forms on your website): Appears in Your website domains once at least one domain is listed and your SalesHive website is published. Copies the one line of code to paste on every page of your own website. It reads Copied for a moment once it works.
Forms received from your website: A summary, not a button. Appears inside Your website domains when at least one domain is listed. Groups captured submissions by website address and form name, showing Submissions received, Flagged as possible spam and Latest received in UTC, newest first.

Common questions

A submission through a lead form on your SalesHive website, a SalesHive form placed on your own website, or an existing form connected through the capture code. A calendar booking alone does not appear in this list. Deals created by hand or from outbound do not appear here either.

A form post that looks like it came from a bot rather than a person. A submission is flagged when it was sent without the page's own form, filled in faster than a person types, gave a company website that is not a web address, or left required fields empty. A form captured from your own website only needs an email, so it is not flagged for a missing name, company or message. Leads saved before these checks started are checked from what was saved: a website that is not a web address, or a missing name, email, company or message. It also holds any lead someone on your team chose Mark as spam, shown with the reason Marked as spam by your team. The row shows the reasons, and for newer flagged submissions the deal's notes say why. Everything here is still saved as a deal so nothing is lost, but it sends no alert, is left out of the lead counts and is hidden from the Deals board (select Show them there to see it), the Search this client bar and Deal Reports, unless its deal is in a won stage. Flagged submissions are not added to contacts, and your agent is told not to count them as leads or follow up on them.

After you confirm, the lead moves to your website leads with a Marked not spam label, keeps its original date and counts as a lead again. It is saved as a contact from what the person typed, or linked to the contact you already have with that email. No contact is added when the lead has no email, or when that email or phone was removed or blocked earlier. Nobody is alerted, and nothing saved on the lead is changed or deleted. A message at the top of the page says what happened to the contact.

After you confirm, the lead moves to Possible spam with the reason Marked as spam by your team and no longer counts as a lead, including in the 30-day count. That is the only change: its deal, notes and any linked contact stay as they are, and nobody is alerted. If the same person later sends a real submission, it starts a new lead instead of joining the marked one. To undo, open Possible spam and choose Not spam on that lead.

Yes, when they give an email and the submission is not flagged as possible spam, or once someone marks it Not spam. If you already have a contact with that email, the lead is linked to it and the contact is not changed. Otherwise a new contact is added from the form with the source website_form, and a blacklisted email or domain keeps its blacklist status. The contact is never added to a campaign or list and is never emailed. No contact is linked when there is no email, or when that contact was erased or is in the trash. Leads saved before this linking started show no contact until the person fills in a form again.

Yes. When someone fills in a form on your SalesHive website, a SalesHive form placed on your own website, or a form captured from your own website, your team gets an in-app notification and an email with the person's name, company, form and page, plus a link to open the deal. A repeat submission from an open lead is labeled Repeat website lead, names the lead as already saved (not what was typed this time) and opens the existing deal. The visitor's message and answers to form questions are not included, and submissions flagged as possible spam send no alert. It goes to your team members who can open Deals. Each person can turn it off under New Website Leads in Settings, Notifications.

Every website lead is saved as a deal, so the page needs Deals access as well as Inbound access. Ask an admin on your account to turn on Deals.

If they use the same email while their lead is still open (not won or lost) and they filled in a form in the last 90 days, the new submission joins that lead instead of creating a second deal. It stays one row: the date shows their newest submission, with the number of submissions underneath, while the form and landing page show their first. The new message and page are added to the deal's notes as a dated entry. A repeat never changes the lead's name, phone, company or title; if they typed any of those differently, the new values appear in that notes entry, marked as not saved to the lead, so a rep can decide whether to update the deal. A submission after the lead is won or lost, or more than 90 days later, starts a new lead. A real submission never joins a lead whose only submissions were flagged as possible spam; it starts its own lead, so a bot that used someone's email cannot hide their real request. Once someone marks that lead Not spam, real repeats join it as usual. A lead someone chose Mark as spam never takes a real repeat; the new submission starts its own lead.

A form can ask up to 8 extra questions, such as a short answer, a longer answer, a dropdown or a set of choices. Ask the client's Website Expert to add or change them. The answers show under the lead's name on this page, taken from the person's newest submission that answered any questions. They are also saved in the lead's deal notes under Answers, and a repeat submission adds its new answers to that dated notes entry. Only questions that are on the published form are kept, and a dropdown or choice answer is kept only when it is one of the listed choices.

The person ticked the optional marketing email box on your form. A form shows that box, unticked, only when your SalesHive team or website agent has added its wording. The opt-in is saved on the lead's contact, with the form's wording, when the email typed on the form is that contact's email, and the lead's deal gets a line saying they opted in. A form captured from your own website never records an opt-in. A submission flagged as possible spam records no opt-in, and marking it Not spam later does not add one. The opt-in does not add the contact to a campaign or list, and it does not change unsubscribes or the blacklist.

Unknown means no landing page was recorded for that lead. None under Campaign (UTM) means the visit carried no UTM tags.

It is saved exactly like a lead from your SalesHive website: as a deal, linked to a contact when it has an email, with the same spam checks and alerts. Its landing page is the page on your own website where the form sits. If your site strips out the short script that comes with the code, the form still works, but the landing page shows the form's own SalesHive address instead.

The code only lists forms on your published SalesHive website pages. If the site is not published yet, or none of its published pages has a lead form, the section says so instead. For a published site with no form, use Draft a form request in the setup card above. If you cannot open projects, the card tells you to ask an admin on your account. The code section does not appear in the Possible spam view, or when the client has no SalesHive website set up.

It is the list of websites you own. Only pages on these domains (and their subdomains) can send leads through the capture code, and adding a domain does not change your website. A domain is refused when it is an IP address or localhost, has no ending (acme rather than acme.com), uses a * (leave it out; subdomains are already covered), is a saleshive.com address (your SalesHive website already sends leads here), or is a shared host such as webflow.io or wordpress.com on its own. For a shared host, add your own address on it, for example acme.webflow.io. The message under the box says which rule applied. You can list up to 10 domains; remove one to add another.

Once the code is on a page, any form a visitor sends that has an email address arrives here as a lead. The form still works exactly as before. Sign in, password reset, checkout, cart and search forms are skipped whole, and so is any form with a password box or a card, bank or social security number field. Hidden fields and files are never read. The lead's form name is the form's own name or id, or the page title, and its lead source reads Website form on followed by your domain. Fields other than name, email, phone, company and message show as answers under the lead's name (up to 8). To skip one form, add data-saleshive-capture="off" to it. If the panel says your SalesHive website needs to be published, the code appears once it is.

Forms received from your website counts up to the newest 200 captured submissions from the last 30 days, regardless of the form and date filters above. Repeat submissions count separately even when they join one deal, and possible spam is included. The spam count reflects the original flag on each submission, so marking a lead Not spam later does not change it. This summary covers forms captured by the code on your own website, not SalesHive hosted or embedded forms. Older submissions saved before receipt tracking began are not included.

Make sure its domain is listed and the capture code is on the page, then send an eligible form with an email address. Refresh Website Leads and reopen Your website domains. The summary updates when the page reloads. If captured forms have reached their separate hourly limit, additional submissions are not saved and do not appear in this summary. An empty summary means no recorded captured submissions were found within its 30-day window and 200-submission limit. If it says Could not load received forms, refresh to retry; that message does not mean nothing arrived.

SalesHive forms share one limit of 20 saved submissions per client over the previous hour, including SalesHive forms embedded on your own website. Existing forms connected through the capture code have a separate limit of 20 over the previous hour, shared across that client's captured forms and domains. New, repeat and possible spam submissions count toward their own limit. Reaching one limit does not use up the other. Further submissions of that type are not saved in SalesHive until capacity becomes available as earlier submissions pass out of the one-hour window. The capture code does not stop your original form from working.

The page shows the newest 200 leads that match your filters and counts up to the newest 1,000 website leads. Older leads are still in Deals.

You can mark a possible spam lead Not spam or move a lead to Possible spam with Mark as spam. Open the lead's deal to update its stage or details. This page has no lead deletion control. You can also add or remove website domains in Your website domains; that changes which websites can send captured forms, not the leads already saved.

Overview

How to use this page

Open the page

Request your first lead form

Narrow the list

Read where a lead came from

Sort out spam

Follow up

Put a form on your own website

Capture the forms on your own website

What the buttons do

Common questions

Get an answer from a real person

Contact support

Sign in to the platform

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