Overview
Newsletter audience shows a current count of unique email addresses that qualify for marketing email in the selected client. Review the total, exclusion reasons and check time. This is a read-only preview with no email sending controls.
How to use this page
Open the audience preview
Select the client in the sidebar, open Inbound and choose Preview newsletter audience above the overview. You need Client Admin access, or authorized internal admin access, plus access to Inbound, Contacts and Deals.
Check the eligible count
Read the number of unique email addresses that qualify and the number of contact records checked. Each eligible contact needs current marketing opt-in for its current email address, deliverable email status and no applicable unsubscribe, delivery, blacklist or spam block.
Review exclusion reasons
Read Why contacts are excluded. Reasons cover trashed or erased contacts, missing or invalid email, unsubscribes, delivery blocks or email not marked deliverable, blocked addresses or domains, possible spam, missing current opt-in and duplicate eligible addresses. Each excluded contact counts once, under its first matching reason. Eligible duplicates count only once in the audience.
Start with opt-in when the audience is empty
If No eligible subscribers yet appears, choose Review website forms to open Leads. Add an optional marketing opt-in to the website form. Form submission or contact import alone does not establish consent. Delivery and exclusion checks still apply.
Refresh the snapshot
Read the Checked time in UTC, then choose Refresh audience to run the check again after consent, addresses or delivery status change. Choose Back to Inbound to return. If the complete audience cannot be checked, use Try again. Ask your SalesHive team for help if the error continues.
What the buttons do
- Back to Inbound
- Returns to the selected client's Inbound overview.
- Review website forms
- Appears when no addresses qualify and opens Leads to review website forms.
- Refresh audience
- Reloads the audience snapshot with current consent and delivery checks.
- Try again
- Appears when the audience check fails and retries the page.