Outsourced telesales is a type of business process outsourcing (BPO) where an organization contracts with a service provider to manage and handle its outgoing sales calls. The service provider employs a team of sales agents who make outbound calls on behalf of the company to generate new leads, follow up on existing leads, and close sales.
1. Make sure your script is top-notch: A great script is the foundation of any successful outbound call center campaign. If you're outsourcing your telesales to a third-party company, make sure to review their scripts and provide feedback to ensure that they align with your brand voice and messaging.
2. Train your agents thoroughly: Thorough training is essential for any outbound call center, but it's even more important when you're outsourcing. Make sure to spend sufficient time training your agents on your products or services, your target market, and your brand voice.
3. Set realistic expectations: When outsourcing telesales, it's important to set realistic expectations for your agents. If you're expecting them to close every sale, you're likely to be disappointed. Instead, focus on setting realistic goals for each call, such as booking an appointment or collecting information.
4. Be available for support: When you outsource telesales, you're still ultimately responsible for the success of the campaign. Make sure to be available for your agents when they need support, whether it's help with a challenging call or feedback on their performance.
5. Monitor results closely: Closely monitoring the results of your outsourcing telesales campaign is essential to its success. Keep track of key metrics such as appointment rates and conversion rates, and adjust your strategy as needed to ensure that you're achieving your desired results.
One benefit of outsourcing telesales is cost savings. Outsourcing allows a company to reduce overhead expenses, such as equipment and training costs. Additionally, outsourcing can provide access to experienced and specialized sales professionals who may be more successful at closing deals. Outsourcing also allows for flexibility in staffing, allowing a company to adjust their sales team based on business needs. Finally, outsourcing frees up valuable time and resources for a company to focus on their core competencies and strategic objectives.
The three main types of Outsourced Telesales are Inbound, Outbound, and Blended.
Inbound Outsourced Telesales is when a company contracts with a call center to handle the calls that come into their business. The calls could be sales inquiries, customer service requests, or even tech support questions.
Outbound Outsourced Telesales is when a company contracts with a call center to make calls on their behalf. These calls could be sales calls, appointment setting calls, or survey calls.
Blended Outsourced Telesales is when a company contracts with a call center to handle both inbound and outbound calls. This type of outsourcing provides the businesses with the most flexibility and allows them to use the call center for a variety of needs.
Founded in 2016, SalesHive has grown from a team of two to now employing hundreds of US-Based sales development reps, while simultaneously building one of the most innovative approaches to modern sales development, all without raising any funding. By combining our highly experienced team and groundbreaking proprietary technology, we’ve booked tens of thousands of meetings for over 200 B2B clients across every major industry.
We built SalesHive on the premise that modern sales development was flawed, and the companies building outsourced programs were only contributing to that. Our unique approach empowers clients to build industry leading Sales Development programs that deliver real results with the assurance of total transparency, flexible month-to-month contracts, and flat-rate pricing.
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