Sales outsourcing is the contracting of a company’s sales operations to an outside firm. Sales outsourcing is often used as a way to supplement an in-house sales team or as a cost-saving measure. The term “outsourced sales calls” specifically refers to the act of hiring an outside firm to make sales calls on behalf of a company.
1. Before making a call, thoroughly research the company and individual you will be speaking with. This will allow you to tailor your pitch and show that you are knowledgeable about their specific needs and goals.
2. Make sure to have a clear agenda for the call and structure your pitch in an organized manner.
3. Listen actively during the call and ask questions to further understand the needs of the potential client.
4. Always follow up with any promised information or materials after the call.
5. Have a plan for addressing any objections that may arise during the conversation. Keep in mind that it is important to remain flexible and open to finding solutions that work for both parties.
1. Cost savings - When you outsource your sales calls, you can save money on labor costs. You don't have to hire in-house sales staff or pay them commissions.
2. Increased sales - Outsourcing your sales calls can help you increase sales because you'll have more time to focus on other aspects of your business. And, when you outsource, you can choose callers with specific sales experience that can better connect with your target market.
3. Better quality leads - When you outsource your sales calls, you can get better quality leads. This is because the call center will screen the leads before they're passed on to you. This way, you'll only receive leads that are interested in what you have to offer.
4. Free up your time - When you outsource your sales calls, you can free up your time to focus on other aspects of your business. This way, you can grow your business without having to worry about making sales calls yourself.
The three most popular types of outsourced sales calls are:
1. Appointment Scheduling Calls
2. Lead Generation Calls
3. Customer Service Calls
Appointment scheduling calls are made to potential customers in order to schedule an appointment for the sales representative. This type of call is usually very short, and the goal is simply to get a yes or no answer from the customer.
Lead generation calls are made to potential customers in order to generate interest in a product or service. These types of calls can be somewhat longer than appointment scheduling calls, as the goal is to get the customer interested enough to set up a meeting or appointment.
Customer service calls are made to resolve issues that existing customers may be having. These calls can be quite long, as the goal is to ensure that the customer is satisfied with the product or service.
Sales calls can broadly be classified into four categories:
1. Prospecting sales calls are made to potential customers with the aim of generating new business.
2. Relationship-building sales calls are designed to strengthen relationships with existing clients and customers.
3. Needs-based sales calls seek to identify the specific needs of a customer or client, in order to see how the salesperson's product or service can address them.
4. Order-taking sales calls are focused on finalizing a sale and collecting payment from a customer or client.
Founded in 2016, SalesHive has grown from a team of two to now employing hundreds of US-Based sales development reps, while simultaneously building one of the most innovative approaches to modern sales development, all without raising any funding. By combining our highly experienced team and groundbreaking proprietary technology, we’ve booked tens of thousands of meetings for over 200 B2B clients across every major industry.
We built SalesHive on the premise that modern sales development was flawed, and the companies building outsourced programs were only contributing to that. Our unique approach empowers clients to build industry leading Sales Development programs that deliver real results with the assurance of total transparency, flexible month-to-month contracts, and flat-rate pricing.
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